Shawn Amirjani

Toronto, ON, M*C *X* / 416-***-**** / aborr0@r.postjobfree.com

Sales/ Customer Service Representative

Experienced Customer Service professional with background in developing business and sales within call centre – both inbound and outbound Achieved quotas, target centric and demonstrated a diligent approach to clients Consistently worked toward building relationships with clients, staff and managementWorked within company guidelines and timeframes; ensured quality to meet goalsDemonstrated efficiency, resolving customer issues; answered questions on products and services, ensuring customer satisfaction and service to new and potential customers Efficiently handled process, documentation and any tasks given Friendly approach, professional, flexible, disciplined and pleasant personalityComputer skills: SAP, AS400, Word, Excel, Access, MS Project, Lotus Notes Fluent in English, Persian and Arabic – both verbal and written

WORK EXPERIENCE

Outbound – Inbound Customer Service & Sales Agent 2011 to 2012

Startec Global Communications, Toronto, ON Made between 230-300 calls per day; responded to inbound and delivered high quality customer service regarding long distance callsAchieved highest SPH (sales per hour) for January / February / March 2012; awarded best customer service agent for 3 consecutive monthsProvided best customer service through selling and up selling various servicesFollowed up with customers requests and inquiries promptlyRecommended different services to customers that met their needs and budgetRecognized, documented and alerted supervisor of trends in customers callsMade suggestions for process improvement whenever neededManaged the CRM database and followed up with customers’ usage history

Business Development Coordinator 2002 to 2010

Total, Paris / DubaiDeveloped business in Paris and Dubai and managed project full cycle Handled PR, advertising, promotions objectives and interacted with technical department for press releasesBuilt, directed and coordinated strategic marketing teams to meet sales quotasMaintained strong industry-wide reputation for excellence in products and servicesDetermined project selection and resource allocation

EDUCATION

Bachelor of Science in Information & Technology

Sardar Patel University, Mumbai, India

REFERENCES UPON REQUEST