Wayne Cesaro

Email: aborkv@r.postjobfree.com

Address: **** ** ****** ** #***

City: Seattle

State: WA

Zip: 98107

Country: USA

Phone: 206-***-****

Skill Level: Management

Salary Range: 100

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Wayne Cesaro

Phone: 206-***-****

E-mail: aborkv@r.postjobfree.com

Seattle, Washington

I.T. Manager, Consultant, Analyst, Project / Program Manager, Systems Engineer

A dynamic, results-oriented leader with broad-based management, business and technical experience. A proven driver who makes sound decisions and effectively executes plans; hands-on and by leveraging the competencies of peers and partners. Significant expertise in leading cross-functional teams and infrastructure efforts focusing on program and project development and management, service provisioning, support processes and problem resolution.

MCSE+Internet ITIL Foundations A+

PROFESSIONAL EXPERIENCE

Program Manager

October, 2011 - Present: Prithvi Catalytic at Microsoft Redmond Campus

* Microsoft Office 365 SharePoint Cloud

* Drive and track development, implementation for security compliance requirements of dedicated cloud services. Coordinate planning and execution.

* Collaborate with and influence creative, project, and technical teams.

* Build consensus while working with dedicated clients, peers and the management.

Manager: IT Infrastructure Systems Administration

October 2000 - July 2010: Premera Blue Cross Mountlake Terrace, WA Healthcare Insurance

Functional resource manager of customer facing business critical systems, project and program manager, technical consultant, systems analyst, technologist, facilitator, coach, mentor.

Accountabilities Overall:

Managed over 125 customer facing production services and applications in multiple SDLC environments. 13+ FTEs/contractors both remote and local. $2+ million budget.

Accountabilities Specific:

Web - Infrastructure Systems Administration and Performance for eCommerce portals, intranet and custom web applications; SharePoint 2007. 4 FTE service team.

* Web service production support for 80+ custom applications, 6 Internet portals.

* eCommerce Active Directory Forests and Domains, Identity Management.

* Managed infrastructure system upgrades partnering with business and applications teams

* Tracked and managed resource and budget allocations for infrastructure and vendor services.

Application Hosting - Citrix infrastructure, telecommute, claims processing delivery and hosting; Performance and availability. 5 FTE service team.

* Stabilized and upgraded Company`s main line of business hosting solution supporting call center and claims processor applications.

* Partnered with facilities and HR to host remote workforce.

Directory & Messaging - All Windows Forests and Domains, WKS, File & Print, electronic messaging (Exchange) and work collaboration tools. 4 FTE service team.

* Managed upgraded of corporate AD DS Forests and Domains from W2003 to W2008.

* Messaging: Exchange, Lync, to include moving services to the Cloud.

Survey of Accomplishments:

2007-2010 - I.T. Manager - Systems Administration

Managed business critical systems and staff. Responsible for developing and executing workflow, project planning, execution, and quality oversight

* Working with my team and resources from other teams including the PMO and vendor services: Developed project plans, budgets, communication plans and resource allocations for upgrades of corporate systems: Exchange, Communication Server, SharePoint, Active Directory, Citrix, Internet systems, hardware uplift and operating systems.

* Attained operational stability for 150 applications/services distributed through three service teams.

* Supervised and/or approved average of 1.5 production changes per day (24/7/365) via change management processes.

* Drove a robust application upgrade schedule. Worked closely with all I.T. and business teams. Regardless the pace or load I retained my entire team throughout my tenure.

* Drove resolution of issues and defects with critical business systems to meet business, customers, and affiliate needs.

* Assembled the teams and lead trouble shooting efforts for server, storage, Directory and Network integrated systems. Drove all incident resolution for all services supported by my team as we supported services spanning over 750 servers.

* Reduced customer impacting incidents by 50% per year for each of three years leading to stability, predictability and customer satisfaction.

Managed $2+ million budget, vendor relationships, and contracts.

* Negotiated with vendors and established terms for SLA engagements in support of Microsoft enterprise systems.

* Worked within the bounds of negotiated contracts (EULA) for service to enterprise applications. Reviewed vendor performance based upon data.

* Maintained budget using GAAP and in accordance with corporate finance.

2000-2006 - Program Manager and Senior Systems Engineer

* Project/Program manager and lead systems engineer: Address deficiencies in business critical server, network, application, storage and middleware systems delivering electronic claims data to our clearing house. Assembled cross discipline team to buid architecture. Project accomplished performance and stability goals.

* Program manager role: Recommended improvements to services by presenting project proposals, remedial architecture or process changes based on the input of senior engineers and hard metrics. Then, prepared and managed budgets, resource allocations, milestones, risks and activities.

(Continued)

* Lead Infrastructure engineering teams in a matrixed environment while engaged in supporting corporate and eCommerce Active Directory Forests that I designed and deployed. Developed procedural and support documentation, set the standard for the services.

* Participated in call center analog to VoIP conversion. Working with network engineers and architects. Assessed the -As Is-, determined performance requirements to meet business requirements, proposed changes to meet said requirements. Managed expectations.

* Program manager role: Created program design to improve telecommuting service. Worked with all affected Infrastructure teams, IS Security, HR, Facilities and operations teams to structure a 12 project program. The program was based upon my design; a concept to reality service improvement to host a remote workforce of 1600 call center, claims processing and I.T. support employees in remote locations.

* Communicated to all audiences verbally, in writing, and through presentation. (Accomplished public speaker and instructor. Published columnist.)

* Contributor to the corporate Business Systems Strategy and IT strategy.

Program Manager - Product Development & Implementation

March 2000 - October 2000: Strategy Computers Training Institute Bellevue, WA Computer Software Training and Support - 25 employees and contractors

* Authored (from the Resource Kit - BEFORE the publication of MS Curriculum), delivered and managed delivery by contractors and FTEs the institute`s flagship MCSE training product.

* Developed, managed and delivered customized training and consulting services LOB.

Program Manager, Systems Analyst, Consultant and Systems Instructor

Sole proprietor and prime-contractor, program and project manager

April 1997 - April 2000: Sea Arrow Enterprises Seattle, WA I.T. Management Consulting Services

* Established and managed all client accounts.

* Authored statements of work and negotiated contracts with business owners.

* Tracked allocated budget delivering projects on-time and within budget while engaging technical vendor staff.

* Supported I.T. shops and their staff serving small to medium sized businesses

* Managed all aspects of all IT efforts to support a growing customer base.

* Taught server operating systems at community colleges, private institutes and university as part time adjunct professor.

Education: Bachelor`s Degree +30 credits. I have two associates` degrees: Electronics Engineering and Liberal Arts. As determined by the Superintendent of Public Instructions my experience was evaluated as above. I went on in the 1990`s to serve as Adjunct Professor at Private University teaching MIS graduate classes, Community College Technology Instructor (MCSE classes for worker retraining program) and Seattle Public Schools Technology Campus owner and instructor.

Resume: Wayne Cesaro

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