SUSAN M DeCLERCQ

Email: aborih@r.postjobfree.com

Address:

City: Naples

State: NY

Zip: 14512

Country: USA

Phone: 585-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive customer service skills in varied retail environments. Artistic, creative and adaptable. Always thinking, always learning.

Educational Background:

High School Dipolma from University of Rochester, Rochester NY 1/2001 to 5/2001 (English/Writing)

High School Dipolma from SUNY, Rochester NY 1/2001 to 10/2012

High School Dipolma from Finger Lakes Community College, Rochester NY 1/2001 to 10/2012

Job History / Details:

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Extensive customer service skills in varied retail environments. Artistic, creative and adaptable. Always thinking, always learning.

Accomplishments

Customer Relations

Consistently earning praise and recognition for customer interaction and satisfaction.

Conflict Resolution

Responsible for handling customer account inquiries, providing accurate information to ensure customer satisfaction.

Customer Service

Consistent positive feedback from customers and vendors.

Handling any customer complaints while assuring a positive retail experience.

Skill Highlights

Superior customer service skills with extensive experience.

Mature work ethic.

Excellent written and verbal communication skills. Exceptional research and analytical skills.

Proficient computer aptitude

Strong organizational skills

Adaptive team player

Listening skills

Fast learner

Sharp problem solver

Strategic sales

MS Windows proficient

Inventory control familiarity

Store maintenance ability

Visual merchandising proficiency

Medical terminology knowledge

Work Experience

May 2011 to September 2012

Wal-Mart Geneva, NY

Inventory Management Associate

Responsible for accurate collection of inventory data for largest retailer in the USA.

Maintain accurate bin integrity.

Retrieve inventory as needed to replenish shelves.

Perform excellent customer service as required.

Perform any and all additional duties as requested.

May 2010 to May 2011

Wal-Mart Geneva, NY

Customer Service Associate

Providing excellent customer service to all Wal-Mart customers at all times.

Set displays, manage freight, perform plant care, organize and maintain displays and product.

Establish display capacity and adjust pricing as needed.

Perform any and all additional duties as requested.

February 2010 to May 2010

The Connection Penn NY

Customer Service Representative

Offering technical support and billing assistance to customers of a leading wireless internet provider.

Utilized a vast array of resources via computer to assist customers.

August 2003 to December 2009

Wegmans Food Markets Rochester/Canandaigua, NY

Customer Service Associate - Olde World Cheese Shop

Provided outstanding customer service at Pittsford and Canandaigua stores.

Extensive knowledge of all departmental products.

Sales enhancement utilizing original label designs.

Monthly inventory, credit submissions, billing management, product ordering, storage area organization, new personnel training, and scheduling management.

Inventory reduction with increased sales.

Education and Training

2001 University of Rochester Rochester, NY

Master of Arts English/Writing

Scholarship Award

2000 SUNY Geneseo, NY

Bachelor of Arts English

Graduated Magna Cum Laude

Golden Pen National Honor Society

USAA All American Scholar Collegiate Award

English Honor Society - Sigma Tau Delt

SUNY Geneseo Dean's List

1998 Finger Lakes Community College Canandaigua, NY

Associate of Arts Humanities

Graduated - High Honors

Phi Theta Kappa International Honor Society

National Dean's List

FLCC Dean's list .

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