Summary

Cover Letter

CurrentLocation US: Concord, CA

Industry

Accounting / Finance

Compensation

Current: **,***

Desired: 65,000

WillingtoRelocate Yes

PreferredLocations,

Travel Availability

MyPerfect Job

DesiredTitle

Cover Letter

Patrick Crimmins 10/7/03 5134 Olive Drive Concord CA 94521 To whom it may concern, I am

writing you in hopes that my background and experience may be of service to you. I have

been in the field of Information Technology for over 7 years and have a strong

understanding of network systems. I started my technology career as a help desk engineer

and continued onto Desktop, Server support and finally a NOC Engineer in a 24 X 7 Network

environment, monitoring and troubleshooting Frame-Relay and ATM Technologies. I have had

the opportunity of being part of an 8 member team which converted a network consisting of

40 sites both National and International from Frame-Relay to ATM working closely with

Desktop, Server and Application support and successfully completed the conversion in 4

months which was ahead of schedule by 2 months. The network efficiency increased

productivity by 35%. I am also skilled in using network support tools such as HP OpenView,

CiscoWorks 2000, Lucent Vital Suites and Shomitti Surveyor. If my qualifications and

experience are what you are looking for, I would welcome the opportunity to discuss any

possible or future positions with your organization. I can be reached at 415-***-****.

Sincerely, Patrick Crimmins

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Resume

Patrick B. Crimmins

MCP, CCNA, CCNP

5134 Olive Drive, Concord, CA 94521

415-***-**** ~ aboqrl@r.postjobfree.com

Position Consideration- Technical Support for LAN/ WAN

Key Accomplishments

-More Than 7 Years Experience Supporting Large Networks, Supervising, Testing and

Implementation

-4 Years NOC Support in a LAN/WAN Environment

-3 Years Desktop and Server Support

-Manage and Direct staff of 3 Information Technology Professionals

-Extensive Local and Wide Area Network Design Experience

-International Experience

-Managed and Supported 8 24X7 Call Centers with 1,200 users each

-Lead Engineer Responsible for Integration of Remedy within the NOC Environment

Certifications

-Cisco Certified Network Professional September 2003

-Microsoft Certified Professional Win2K June 2002

-Cisco Certified Network Associate November 2001

Technical Summary

-Hardware Cisco 2500, 2600, 3600, 7200 and 7500 series Routers and Catalyst 2900, 3000,

5500, 6500 series Switches,

Cisco PIX, F5 Load Balancers, DNS, Netscout RMON probes, Shomitti Explorer servers,

Compaq servers, Desktops and

Laptops

-Protocols EIGRP, OSPF, RIP, TCP/IP, IPX/SPX, SNA, DSLW, NAT

-Technologies Frame-Relay, T1, T3, OC3 to OC12, E1, ISDN, ATM, Ethernet, Fast Ethernet,

Gigabit Ethernet, Token Ring,

Nortel VPN

-Operating Systems Windows XP, Windows 2000, NT 4.0, Windows 98, Windows 95, Unix, Apple

OS 9 and OS 10

-Applications MS Office, MS Outlook, Lotus Notes, HP OpenView, CiscoWorks 2000, Exceed,

Visio 5.0, Lucent VitalNet Shomiti Surveyor, RemedyProfessional Experience

Robert Half Technology Consulting, Oakland, CA

Contract: Desktop and Network SupportJuly 28,2003Present

Upgrade Project for Public Health Institute, 252 user environment

-Troubleshoot In- House and Microsoft applications as well as LAN and WAN

connectivity Issues.

-Monitoring and troubleshooting user access to the network.

-Work closely with Microsoft Outlook Exchange, Windows 98 and Windows 2000

KForce Professional Staffing, Walnut Creek, CA

Contract: Desktop and Network SupportFebruary 10, 2003June 20, 2003

UpGrade Project for CCITRIAD, 1000 user environment

-Migration from Windows 98 and 2000 to Windows XP.

-Migration from Pop3 Server to Microsoft Outlook Exchange

-Configured Nortel VPN Contivity for client access

-Troubleshoot In- House and Microsoft applications as well as LAN and WAN connectivity

issues.

Meltech Global Services, Tracy, CA

Contract: Desktop and Network Support December 6, 2002 - February 7, 2003

Memory and Network Upgrade for Gottschalks Department Stores throughout California and

Oregon, over 30 stores with an average of 55 registers per store.

-Installed updated circuit boards for POS register

-Configured and troubleshot token-ring IBM network

Desktop Products INC, Emeryville, CA

Contract: Desktop Support September 12October 31 2002

-Member of the Lotus Notes Upgrade Project for Kaiser Permanente

-Installation of Lotus Notes revision 5 for all Northern California Facilities

Providian Financial, San Francisco, CA

Senior NOC EngineerJanuary 1998November 2001

-Developed Problem escalation Process and Procedures

-Built Database to increase Service Level Agreements

-Implemented Network Design for the conversion from Frame Relay to ATM

-As a member of the ATM conversion team, transitioned Frame-Relay meshed network to ATM

OC-3 Back-bone in 4 months, 2

months ahead of schedule.

-Monitored and maintained the integrity of a network consisting of 40 national and

international sites. This provided strong

awareness and proper management of the Providian Network.

-Administered Windows NT domain for Corporate Network Systems.

-As a Senior NOC Engineer, installed and configured Cisco routers and switches, performed

IOS upgrades, activated new

circuits and cable infrastructure upgrades to continually enhance enterprise network.

-Troubleshot circuit problems, routing issues and hardware problems to provide 99.999%

uptime. WAN circuits ranged from DS0

to OC3 level, including T1, Frame-Relay, ISDN and ATM.

-Coordinated with server teams, desktop technicians, software developers, and vendors

(Cisco, ISPs, Credit Bureaus, telecom

carriers) to resolve network issues escalated from regional help desks.

-Managed NDS and NT domain user accounts, groups, login scripts and print queues in

multiple trees and domains.

-Provided desktop and application (commercial and in-house) support to corporate users on

a variety of platforms, including

Windows NT 4.0, Windows 2000 and Windows XP Installed MS Office and Lotus Notes

Applications, for application and mail

services onto Desktops and Laptops.

-Troubleshot LAN problems using the Novell Zenworks application. Rolled out BindView

products with Corporate Information

Security to ensure proper auditing of NDS trees and NT domains.

Charles Schwab Institutional, San Francisco, CA

Help Desk EngineerOctober 1997January 1998

-Provided desktop support to Charles Schwab investment managers on Windows 3.1, Windows

95, and Microsoft Internet

Explorer.

-Configured PCs and resolved LAN connectivity problems. Converted users from Schwablink

to Schwablink Web so users could

benefit from the new features provided at the new site.

-Worked closely with clients to handle their hardware and software needs. Handled

approximately 35 calls a day supporting

5,000 end users. Worked closely with users to ensure that all open tickets were resolved

in a timely manner.

Additional Experience

Ulster Scientific, San Francisco, CA

Northwestern Regional Sales ManagerFebruary 1992 - June 1995

-Managed sales and distribution for Northern California, Alaska, Washington, Oregon and

Northern Nevada.

-Managed a sales force of 5 Territory Sales Representatives.

-Exceeded sales quota by 26%.

Medline Industries, San Francisco, CA

East Bay to Humboldt County Sales RepresentativeMarch 1989January 1992

-Sales, Finance and marketing for medical, surgical and capital equipment products.

-Increased annual sales from $200,000 to $1,200,000 in 3 years.

Academic Education

-AAS, Network Technology/MCSE Win2K Certification Program, Heald College, Concord, CA

January 2003

-AAS, Network Technology/MCSE NT4.0, Heald Institute of Technology, San Francisco, CA

October 1998

-AAS, Electronics Technology, Heald Institute of Technology, San Francisco, CA April 1998

-BS, Agricultural Business Management, California Polytechnic State University, SLO, CA

August 1985

Technical Education

-Cisco Support September 2003

-Cisco Remote Access August 2003

-Designing a Microsoft Windows 2000 Migration Strategy July 2002

-Microsoft Professional Workstation and Advanced Server Win2K June 2002

-Cisco Building Scalable Cisco Network October 2000

-Cisco LAN Switch Configuration March 2000

-Introduction to Cisco Router Configuration December 1999

-HP OpenView Network Node Manager Hands-On Training April 1999

-Administering Microsoft Windows NT 4.0 October 1998

-Supporting Microsoft Windows NT 4.0 -Core Technologies October 1998

-Supporting Microsoft Windows NT 4.0 - Enterprise Technologies October 1998

-Novell ZEN works Hands-On Training April 1998

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Contact Information

Patrick Crimmins

5134 Olive Drive

Concord, CA 94521

US

email pcrimmin

Phone: 925-***-****

Phone: 415-***-****

Industry: Accounting / Finance

City: Concord

State: CA

Zip: 94521

Country: US

Date: 20031029

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