Quality In Business

Location:

Irwin, ID

Posted:

October 07, 2012

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Quality In Business

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Leslie Atkinson Inc.

by leslieatkinson

LESLIE ATKINSON

MBA

PO Box 145

Irwin, Idaho 83428

208-***-**** Cell

aboqr7@r.postjobfree.com

Dear Personnel Manager:

Are you looking for an innovative, bottom linea *oriented auditor with extensive

experience conducting

audits of business processes and activities? I am an enthusiastic selfa *starter who

thrives on creatively

solving complex problems, working with resultsa *driven teams, and bringing fresh ideas

to improve

organizational performance. My qualifications, which include superior knowledge of

internal auditing

standards/techniques and internal controls, represent an excellent fit with your

requirements. I am

confident I can exceed your expectations and perform the duties required.

Some of the key accomplishments of which I am most proud include:

- Provide exceptional auditing, quality, and management consulting for large and

commercial

government contracts as an independent consultant. Provide topa *notch support to

clients,

equipping organizations to fully meet strategic goals.

- Excel in conducting complex systems analysis and applying detailed management analysis

to solve

business problems. Selected for a corporate loan assignment in which I served as a

subject matter

expert, reporting directly to the organization s President, to improve quality assurance

at all levels.

- Produce a wide range of written work products, including manuals, policies, standard

operating

procedures, project plans, instructions, and reports. Prepare and deliver oral

presentations with

recommended actions for decision makers.

My reputation is built on being a strong team player, keen analyst, and capable auditor

who strives to

make a positive impact on the organization. Consistently, I provide sound advice and

implement

initiatives that help organizations work better and smarter.

I am excited to put my skills to use as soon as possible. I believe you will find I am

highly qualified for

your Internal Auditor position. I look forward to the interview process where I can

demonstrate my

knowledge and expertise and discuss how I can contribute to the continued success of your

team. Please

feel free to contact me at your earliest convenience. Thank you for your time and

consideration.

Sincerely,

Leslie Atkinson

Resume:

INTERNAL AUDITOR II IDAHO POWER COMPANY

Auditing - Internal Controls - Business Process Improvement - Reporting

Innovative, bottom line-oriented auditor with extensive experience conducting audits of

business processes and activities. Proven ability to develop and prepare in-depth, well-

presented reports to facilitate key decision making. Superior knowledge of internal

auditing standards and techniques. Demonstrated ability to improve internal control

standards. Reputation as a strategic thinker who excels in both independent and team

environments. Creative problem solver who brings fresh ways of thinking to improve

organizational results.

LEADERSHIP QUALIFICATIONS

BROAD AUDITING AND QUALITY ASSURANCE EXPERTISE Thorough knowledge of internal auditing

practices, internal control standards and techniques, and quality management systems.

-Currently provide senior-level auditing, quality, and management consulting for large

commercial and government contracts, specializing in Nuclear Quality Assurance (NQA-1).

-Successfully facilitated ISO 9001:2000 registration for three companies and performed

lead auditor duties per ISO 19011 and NQA-1 for more than six companies.

EXPERT ANALYTICAL CAPABILITIES Excellent ability to perform system and process analysis,

make sound business decisions based on detailed analyses, and identify and implement

business process improvements.

-Track record of success conducting complex systems analysis and drawing conclusions by

investigating information from different sources, including root-cause analysis and issue

resolution.

EXCELLENT COMMUNICATION SKILLS Proven ability to communicate effectively, both orally and

in writing, with a varied audience on complex topics.

-Routinely prepare and deliver presentations for management with recommended action

plans. Produce a wide variety of well-written work products, including manuals, policies,

standard operating procedures, project plans, instructions, and reports.

CORE COMPETENCIES

Audits

Assessments

Evaluations

Business Process Improvement

Quality Assurance

Waste Management

Program Management

Training and Development

Information Technology

Systems Analysis

Customer Service

Decision Making

Leadership

Reporting

Mentoring

EXPERIENCE

LEAD AUDITOR / QUALITY AND MANAGEMENT CONSULTANT. 2007-Present

Independent Consultant, Irwin, Idaho

Provide senior-level auditing, quality, and management consulting for large commercial

and government contracts. Specialize in nuclear quality assurance (NQA-1) and ISO 9001.

Current and former clients include DeNuke Services Inc., Walsh Engineering Services, North

Wind Inc., S.M. Stoller Corporation, Studsvik Scandpower Inc., CSA Inc., and Hayward Baker

Inc. Completed short-term assignment to provide a broad range of management consulting

services for a large automotive dealership.

- Perform audits, supplier evaluations, assessments, surveillances, procedure

development, and quality assurance program implementation to ensure compliance with

applicable regulatory standards, including NQA-1, 10 CFR 830, DOE 414.1C, 10 CFR 50

Appendix B, 10 CFR 21.

- Support multiple client projects by providing quality assurance and control oversight,

management assessments, surveillances, and counsel for project execution of data

verification, characterization, handling and shipment of newly generated and mixed low

level waste for treatment and disposal.

KEY ACCOMPLISHMENTS

Management Evaluation and Consulting

Provided comprehensive management consulting services for a Department of Energy (DOE)

Advanced Mixed Waste Treatment (AMWTP) Low Level Waste (LLW)/Mixed Low Level Waste (MLLW)

Disposition Project advised technical staff and performed quality assurance, waste

characterization, waste certification, and waste shipping functions.

Developed and implemented original low level detection project plans, procedures, and

work instructions, including the interface agreement with Bechtel BWXT Idaho, North Wind

Inc., and subcontractors, as well as some subsequent revisions in accordance with

Treatment and Disposal Facility Waste Acceptance Plans and Criteria, i.e., Energy

Solutions, Nevada Test Site, Permafix.

Served as primary coordinator, researcher, and writer of Waste Characterization Summary

for LLW, MLLW and Newly Generated Waste Report No. RPT-LLW-12 integrated and resolved

technical comments from subject matter experts from various disciplines and

subcontractors.

Audits and Assessments

Fielded audits and assessments by Nuclear Regulatory Commission (NRC), Nevada Test Site

(NTS), Department of Transportation (DOT), DOE, contractors and suppliers.

Successfully prepared client for Nevada Test Site certification audits and follow-up

assessments.

Performed Waste Certification Official (WCO) backup duties for the MLLW and Newly

Generated wastes projects. Trained primary WCO on project responsibilities. Assisted with

technical inquiries and resolutions through interaction with project personnel for timely

resolutions and assurance.

Quality Assurance and Improvement

Served as project quality interface for nonconformance (NCR) investigation by DOE

Headquarters.

Identified and facilitated process improvements revised technical reports, work

instructions, and checklists; trained personnel on software tools; and continuously

maintained project records from creation to transfer to Department of Energy for lifetime

records management.

Business Management

Provided business management, internet marketing, social media marketing, finance, and

sales support to a large local used vehicle dealership with over 150 units, including

trucks, cars, boats, motorcycles, four-wheelers, and snowmobiles.

Managed Auto Search Technologies website, Frazer inventory management system, customer

inquiries in DealerTrack, and basic accounting functions and accounts payable in

QuickBooks.

Completed and coordinated title work with various local and state department of motor

vehicles (DMVs), including Boise DMV. Trained and managed sales and administrative staff.

Resolved customer and vendor disputes and documented responses and submitted to the Better

Business Bureau and Idaho Attorney General utilizing their online response resolution

systems.

QUALITY ASSURANCE MANAGER. 2004-2007.

North Wind, Inc., Idaho Falls, Idaho.

Reported directly to the President as a senior staff manager of three business units:

Quality, Training, and Support Services. Provided comprehensive leadership for a staff of

five.

- Developed, implemented, and managed a comprehensive quality assurance program in

accordance with regulatory and contractual requirements.

- Wrote, reviewed, and approved manuals, policies, standard operating procedures, project

plans, work instructions, checklists, and forms.

- Performed and provided oversight for corporate records management, training, internal

auditing, nonconformance and occurrence reporting, corrective and preventive actions,

supplier evaluations, management assessments, lessons learned, and continuous improvement

processes.

- Reviewed and approved corporate and routine proposals to ensure they met solicitation

requirements and adhered to company processes.

- Provided guidance to program managers on Quality Assurance/Quality Control systems and

practices as required by Department of Defense, Department of Energy, Environmental

Protection Agency, and other regulatory bodies, including ISO 9001, NQA-1, 10 CFR 830, and

DOE 0 414.1.

- Served as the Information Technology Advisor to the President and Chief of Business

Operations.

KEY ACCOMPLISHMENTS

LLW/MLLW Project Management

Provided right-hand assistance to the LLW/MLLW Project Manager from project inception

through multiple contract awards, contract modifications, and scope expansion.

Continuously provided project quality assurance support, oversight, and process

development to continuously grow and improve this waste management program.

Program Management

Completed weekly reports, timesheet approvals, monthly utilization projections,

newsletter articles, financial tracking, quality trending, resource allocations, project

controls and budgets.

Developed and maintained business unit web pages using Microsoft SharePoint.

Audits and Investigations

Served as the primary point of contact for waste incident investigations, audits,

occurrence reporting, Price-Anderson Amendment Act (PAAA) analysis and assessments by

Department of Energy, Department of Transportation, Bechtel, and Energy Solutions.

Business Management

Consolidated records from multiple offices and created a corporate records room and

electronic records management system to receive, scan, and archive records created

significant time and cost savings in storage and retrievability.

Assisted in the implementation of networks and systems that significantly improved

efficiency: Migrated email from MDaemon to Microsoft Exchange; established dedicated

servers, server room, data recovery, and backup systems; implemented the company intranet

which operated on the Microsoft SharePoint platform; and implemented Laserfiche Document

Imaging Software, which provided scanning, optical character recognition, indexing,

archiving, and advanced searching.

Coordinated, organized, and participated in the oversight of a corporate office move of

over 100 people accomplished the move with minimal disruption to daily operations.

Developed and managed a web-based action item tracking system for the President to

track and report status of action items assigned to senior management.

QUALITY ASSURANCE MANAGER. 2001-2004.

BAE Systems, Huntsville, Alabama.

Reported directly to the Chief Operating Officer as a senior staff manager for the

Quality, Safety, and Training business units. Provided comprehensive leadership for a

staff of two.

- Performed all Quality Management System planning, review, and oversight.

- Managed and performed all internal quality audits.

- Facilitated the corrective and preventive action process, from identification to

verification and close out, by leading the monthly meeting of the Quality Board.

- Participated in Quality Reviews, Supplier Vendor Rating Analysis, Software Quality

Audits, and Configuration Review Boards.

- Maintained the Quality Management & Safety web pages, wrote articles on quality and

published the organization s monthly newsletter.

KEY ACCOMPLISHMENTS

Quality Improvement

Wrote, implemented, and maintained a comprehensive quality program, as well as

corporate policies and procedures regarding quality assurance and improvement.

Implemented and achieved ISO 9001:2000 registration in less than nine months.

Scheduled, tracked, and conducted quality audits of the internal audit program and

Mentor-Protege companies.

Management Consulting

Selected for a corporate loan assignment to the President of Analytical Services Inc.

as part of the Mentor-Protege Program.

Provided mentoring, consultation, facilitation, and training on the development,

administration, and technical aspects of the company s Quality Assurance program at all

levels within the organization.

Provided expertise in ISO 9001:2000 implementations and successfully guided the company

through conception to realization of ISO registration in less than six months.

EARLIER EMPLOYMENT

HELP DESK IT ANALYST AND ISO QUALITY FACILITATOR. Computer Sciences Corporation,

Marshall Space Flight Center, Huntsville, Alabama. 2000-2001

RECORDS AND MANAGEMENT CONSULTANT. Dynamic Properties, Inc., Madison, Alabama. 1999.

BRANCH MANAGER. Southern Bank of Commerce, Madison, Alabama. 1998-1999

EDUCATION

MASTER OF BUSINESS ADMINISTRATION

University of North Alabama, Florence, Alabama. 2000.

BACHELOR OF BUSINESS ADMINISTRATION

Athens State University, Athens, Alabama. 1998.

TRAINING AND CERTIFICATIONS

Certified Internal Auditor (CIA) Registered and In Progress, 2012.

Institute of Internal Auditors (IIA), ID#1653331, 2012.

NQA-1 Quality Assurance Lead Auditor Certification Training, 2011.

Certified DOT Shipper 49 CFR 172 Subpart H and NRC Bulletin 79-19 requirements, 2012.

40 hour Hazardous Waste Operations and Emergency Response (HAZWOPER), 2011.

Radiological Worker I & II, General Site Quality & Safety Training, 2011.

Integrated Waste Tracking System (IWTS) End User, 2007.

MSFC Contractor Safety Forum Safety 2001 Train-the-Trainer Certificate, 2000.

ISO 9000 Registered Lead Auditor Training IRCA Registered ANSI-RAB NAP Accredited

Certification

No. LR-10-9110, 2000.

References Available Upon Request

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