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Manager Customer Service

Location:
Markham, ON, Canada
Posted:
October 05, 2012

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Resume:

JAMES KOCUBA

** ******** ******

Unionville, ON L3R 3Z5

aboqol@r.postjobfree.com

Tel: 905-***-**** Cell: 647-***-****

OBJECTIVE A results oriented individual with over 20+ years of progressive business experience

seeks career change in view of corporate downsizing in shrinking market. Responsible

and reliable with excellent customer service skills, team player and highly motivated to

contribute any skill set in the work place.

SKILLS Experienced with Windows, Microsoft Office, Linux OS applications

Demonstrated excellent analytical and decision making skills

Able to work in team environment or independently

Excellent customer and negotiation skills

Strong verbal problem solving and communication skills.

EMPLOYMENT HISTORY

WHITE MOUNTAINS REINSURANCE COMPANY 1997- 2011

Manager, Technical Underwriting Performed and assisted in all aspects of treaty underwriting.Performed all modeling and pricing underwriting analysis as well as providing support for in force and new treaty business, enabling the company to be self sufficient to set terms and increase market opportunities. Produced and redeveloped for the department a Pareto pricing model to supplement AIR/RMS probabilistic models to price catastrophe, risk and crop hail covers.Maintenance, training of staff and updating developments of current and new underwriting computer rating and Catastrophe modeling software, i.e. RMS/ ALM, AIR/ CATRADER, PARETO and RISK Experience/ Exposure models.Participated in various modeling and group-underwriting committees to formalize the process of PML reporting for the department and Group as a whole.Maintained and supplemented reports to evaluate the branch’s catastrophe liabilities on an on- going basis.Prepared reports and updated aggregate data in regard to portfolio roll-up for Head Office or OSFI and other control data as required from time to time.Trained and offered technical assistance, advice or recommendations to staff when new developments in modeling software arise for efficient work flow.Reviewed contractual documentation to ensure conformity to terms and conditions.Assisted in performance of underwriting audits and broker visitations

CANADIAN GENERAL INSURANCE COMPANY 1993- 1996

Manager, Reinsurance UnderwritingPerformed and managed underwriting operations of the reinsurance portfolio with developed domestic and international gross premium income in excess of $28 million.Identified and pursued new business opportunities for growth through intermediary and direct contacts.Determined business strategies for the development, production and underwriting of profitable Domestic and International Treaty Reinsurance.Prepared and provided Senior Management with statistical reports, market analyses, portfolio shifts and other control data for growth prospects on the Canadian and International market.Researched and implemented new pricing technology enhancing the department’s image to set terms and increase market opportunities.

WINTERTHUR REINSURANCE CORPORATION OF AMERICA 1992- 1993

Contract PositionProvided assistances and recommendations for the development, production and underwriting of profitable Treaty Reinsurance during critical negotiation periods.Reviewed underwriting results and offered technical support/ advice.Priced and negotiated new and renewal property/ casualty contracts.

US INTERNATIONAL REINSURANCE CO. 1988- 1991

Assistant Vice President Established business strategies for the development, production and underwriting of profitable Canadian reinsurance during start-up.Prepared overall underwriting operations, expense budgets and other control data for management in New York.Systemized and monitored catastrophe accumulations of portfolio and reassessed the need requirements of retrocessional protections to maintain viability of operations.

CIGNA INSURANCE COMPANY OF CANADA 1981- 1988

Manager, Property and Casualty TreatyManaged and developed a reinsurance portfolio with gross premium income of $20 million. Underwrote new and renewal business, negotiated contract terms and conditions in line with underwriting authority, department philosophy and guidelines established from time to time.Identified and pursued new business opportunities for growth through selection and scheduling production visits to brokers and companies for self, underwriters and senior officers.Studied operational strategy vis- -vis new coverages market rates and economic trends, etc.Coordinated daily workflows to support staff.Conducted external underwriting and claims audits on insurance companies as required.

EDUCATIONAL & PROFESSIONAL DEVELOPMENT COURSES

University of Toronto – Honors Bachelor of Arts,

Seneca College – Completed 12 Post Diploma Courses in Business Management

Microcomputer Systems, 1991

Insurance Institute Courses leading to AIIC

Attended College of Reinsurance,

Numerous In-house and industry sponsored courses.

In depth knowledge of reinsurance pricing tools, i.e. AIR/RMS

Excellent computer skills – Windows, Microsoft Office, Excel, Word and Lotus Notes.

INTERESTS

Volunteering at various charitiesExcellent knowledge of vintage wines

Summer Student Jobs

LCBO – Seasonal CSR/Stock Clerk

Christies Bread – Driver Sales Bread Route



Contact this candidate