PARIN FARHADI

**** ******** *****

Mississauga,ON,L5M 6A1

Phone: 905-***-****

Cell: 647-***-****

Email: aboql4@r.postjobfree.com

Objective

To obtain a successful career that integrates my excellent customer service, leadership and computer skills within a positive and growing environment.

Work Experience

Software Support Specialist\QA

Pulse Microsystems Ltd. 2000-Present

Responded and resolved hardware and software problems in relation to Pulse Signature Software through email and calls or visiting customer's siteEnter Hot Plates and Knowledge base for error reports within a Lotus Notes DatabasePart of a 7 person team with a client base of over 400,000Explained and trained users ensuring their understanding of the softwareWorked as QA tester whenever a new version was out Worked on different project like creating Thread charts,making memo clip,creating materials for training and shows.

Technical Support

Client Logic-Handspring 1999-2000

Answered calls from users of hand-held palm computer or RIM formerly called Visor Responded to end user requests for feature requestResolved numerous user error problemsExplained techniques to users and ensured their understandingUsed E-share and Vantive to resolve customers problems

System Administrator

Intelligent Inventories-Contract 1999-2000

Uninstalled 190 servers and workstations running Win 98, 2000, IBM & Win NT O/SRe-installed all computers and servers – restoring the LAN/WAN connection

Configured all computers, Assigned new IP addresses, Subnet Masks and GatewaysLogged activity and checked error logsIdentified faulty hardware components and replaced them

System Support Associate

Rogers Cable-Contract 1998-1999

Performed setup and installation of network interface cards, printers, print serversWorked with modems, hubs, and data communication equipmentAdministered local area network running Windows NT ServerInstalled and configured 200 computers running Unix, Windows NT and Windows 98

Technical Skills

Operating Systems Applications And Hardware

Windows XP,Vista,7 MS Office .Word, Excel, PowerPoint

Workstation Lotus Notes

SQL 2005, Tajima DGML Software

Senteniel Devices,PMA, Printers

Parallel Devices, PMA

Hand Held Computer, RIM

VPN and Remote Desktop

Goto Assist and Gotomeeting

Knowledge of Internet application like web browsers, ftp sites,Forums,blogs etc.

World Class Technical Support Representative Certificate

Education

Diploma In system administration

The Institute For Computer Studies 1999

Certificate In Banking And Financial Securities

Humber College 1998

Bachelor Of Science specialize In Microbiology

Bombay University 1993

Languages

English, Farsi and Hindi

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