Thomas Dillard

804-***-****

Mailing Address: *4025 N Eastern Ave Apt 1102

abopn8@r.postjobfree.com Edmond, OK 73013

Profile

Progressive management and leadership experience with a passion for results-driven financial and

operational excellence. Fifteen years of practical and entrepreneurial application of business experience

in challenging hospitality environments. Able to deliver results in dynamic environments covering

multiple operational and management facets:

• Business Management from Concepts to Operations • Finance/P&L Management

• Sales/Marketing • Human Resources • Customer Satisfaction

• Vendor Sourcing/Negotiation • Inventory Management • Facility Management

Relevant Experience

Country Inn & Suites

General Manager August 2012-March 2013

• Responsible for overseeing daily operations of a 95 room, mixed environment hotel (short and

long stay guest

• Schedule and manage 15+ employees per shift, as well as assuring each department is

running efficiently for 24x7 operation

• Accountable for monthly expense reports, payroll, and ordering supplies, including food

for the hotel to assure breakfast and pantry items are stocked at all times

• Organizes and motivates workers while supervising the operations of the hotel

• Handle all escalated customer service and employee issues, resolve tense situations while

providing excellent service to customers

• Responsible for the cleanliness, maintenance, and appearance of the hotel

Priority Nissan

Senior Sales Consultant June 2011- July 2012

• Welcomed prospective walk-in customers, determined their requirements and evaluated best

options to meet their expectations

• Assigned Internet prospects, generated customer interest, drove prospect to closure

• Exceptional knowledge of models and options as well as competitor models for feature

comparison

• Demonstrated and emphasized features, financing options/affordability analysis to close sales

• Highest Gross Award for multiple months, “Tall Paul” Awards, consistently a Top Performer

• Maintained a high customer satisfaction metric from initial contact through financing and “out the

door” service

Cornerstone Pizza, Inc. dBa Chanello’s Pizza

Owner/Principle Aug 2008- Jun

2011

• From concept to operations; organized and managed Start-up Company from business plan to

daily operations

• Managed all pre-opening activities (site selection, construction, vendor relations/negotiations,

purchasing, equipment, menu selection and costing, operations, staff recruitment & training)

• Prepared and implemented aggressive marketing effort in print and media

• Accountable for the coordinated management and direction of all strategic business and

organizational objectives from financing, sales, and daily management of employees (avg. 28

active employees), taking the sales from zero to $500,000 in the first year

• Prepared P&L statements, reconciliations/budgets, payroll, marketing plans, and management of

all employee and business policies and procedures

• Inventory control, product ordering, food management regulations and related health and store

quality issues

• Held full P&L and operating responsibility; designed budgeting, control and month-end reports

• Strong communication skills, ability to multitask and succeed in fast paced environment

• Developed marketing approach to focus on large commercial sales/catering opportunities

• Excellent MS Office skills; created Excel spreadsheets, PowerPoint files and Word, QuickBooks

and other finance software for financial/tax reporting

• Sold business December 2010, remained as a consultant for six months for transition

Cold Harbor Handyman Services

Sales/Project Manager 2006-2008

• Developed leads and quotes on repair projects, scheduled jobs, coordinated with suppliers,

installers and clients to facilitate the delivery of projects and maintain project calendars

• Defined and initiated projects, scheduled jobs, coordinated with suppliers, installers and clients to

facilitate the delivery of projects and maintain project calendars, while working to ensure

satisfactory completion and initiated final bill to close out contract

• Ensured that project scope and quality was maintained while addressing cost/profit objectives

• Delivered best possible return by using project management principles to minimize risk,

maximize return and ensure customer satisfaction

• Provided Lessons-Learned for better performance on future projects

Papa John’s Pizza 2002 - 2006

Franchise/Store Manager

• Highly motivated performer, managed multiple franchise stores setting sales and bonus records

• Ability to multi-task as rotated to multiple store locations in the state deploy project to trouble

shoot and increase quality control and sales in stores not meeting corporate standards

• Handled facility control issues and contracts for multiple store locations for HVAC, plumbing,

phones, etc.

• Inventory control, product ordering, food management regulations and related health and store

quality issues

Domino’s Pizza (Beltway Pizza, Inc.)

Franchise/Store Manager 1998 - 2002

• Managed a crew of up to 20 insiders, drivers and shift leads. Won awards for store performance

• Responsible for inventory control, product ordering, food management regulations and related

health and store quality issues.

• Preparation of corporate reports, i.e. sales, labor, costs, profit analysis and cash flow.

United States Marine Corp (Corporal)

Adjutant Executive Assistant (HMLA 169) 1994 - 1998

• Supported all office functions for Commanding, Executive Officers and Sergeant Major.

Received all incoming correspondence and responses, maintained technical library and Captain’s

Mass (disciplinary orders) and general office functions.

• Received Navy Achievement Medal for superior performance in the support of the Marine Light

Helicopter Attack Squadron.

• Held Secret Clearance, Honorably Discharged.

Education

University of Phoenix

Business Administration and Management - 2004

Northern Virginia Community College

Business Management Associates program - 1999

Central Texas University

Distance Learning program while in the United States Marines - 1996

References: Available upon request

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