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Customer Service Management

Location:
Bellerose, NY, 11426
Salary:
$15.00 h
Posted:
March 15, 2013

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Resume:

Vimalanathan Vairamuth

**-** ***** ****** . ********* . New York . abopin@r.postjobfree.com. .

718-***-****

Objective: To obtain a challenging position that will utilize my administrative,

operating, analytical, technical skills and experience.

Qualifications:

. Hands-on experience working in the Public and Private Sections.

. Through knowledge and expertise in Fiscal and Personnel Management.

. Outstanding ability to work effectively towards meeting departmental

goals.

. Excellent written and verbal communication skills.

. Strong interpersonal skills.

. Skilled in problem solving, analysis and managing the implementation of

solutions.

. Sound knowledge of integrated teaching and library systems.

Work Skills:

. Train the Trainer; effectively train and supervised cross-functional

teams in inventory control, scheduling, auditing and evaluation.

. Excellent computer skills. Windows environment. MS Office - Word -

Excel - Power Point - Internet

. Effectively communicate key information to all levels.

. Ability to Multi-task

. Economics Teacher . grade 12 . seven years

. Librarian four years

. Attended seminars and lectures on motivation and goal setting,

assertiveness skills, time management, critical thinking and problem

solving.

. Quality Control Analysis.

. Equipment maintenance.

Workshops and Training

. Inventory Management

. Food Protection Management

. Child Abuse Identification and Reporting

. Introductory Teacher Training - Substitute Teacher Training (Sub-Hub)

o Substitute Teaching

o Advance Classroom Management

o Instructional Strategies

o Exceptional Student Education

o Working with At-Risk youth

Education

Masters in Teacher Librarianship . University of Colombo, Sri Lanka

Bachelor of Arts . University of Jaffna, Sri Lanka

Post Graduate Diploma in Education . Open University of Sri Lanka, Sri

Lanka

Employment History

July, 2012 - Present

Hess Corporation, Long Beach, NY . Management Trainee/Sales Associate

. Managing Inventory

. Sales

. Customer Service

. Cash Reconciliation

May 2009 - Present

Dunkin Donut, Oyster Bay, NY . Shift Leader

. Overall responsibility for monitoring employee's performance and

customer service.

. Maintained inventory of the over the counter items

. Weekly food and paper inventory.

. Assist in the daily cash management functions.

. Assist in the completion of the weekly schedule for store personnel

March 2003 - April 2009

T-Vipulananda College . Trincomalee, Sri Lanka . Teacher/Librarian

. Managed and supervising the day to day operation of the library.

. Identified the developmental needs of students and coached, mentoring,

helping students to improve their knowledge.

. Trained and Taught Students - Identified the educational needs of

Students and educational programs.

. Interacted with Computers - Using computer and computer systems to

program, set up functions, enter data, or process information.

. Developed Library programs that create opportunities for library based

work.

. Worked with teachers and parents to find ways to improve the studies

of the student

July 1998 - March 2003

T-Sampoor Mahavidyalayam . Trincomalee, Sri Lanka . Teacher

. Taught Advanced Level students.

. Designed and developed curriculum

. Managed the class room of Advanced Level students

. Collaborated with teachers to designed curriculum and lesson plans

. Collaborated with students to published magazines

. Performed administrative duties including recording attendance and

organizing students portfolios and provided individual assistance to

students, as needed

Additional Qualification:

. Security and Protection Certificate 8/16

. Shotokan Karate Certificate

. Fluent in Tamil language.



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