John (Mark) Stripling

Email: abop4o@r.postjobfree.com

Address:

City: Indian Harbour Beach

State: FL

Zip: 32937

Country: USA

Phone: 321-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Professional, detail-oriented Technical Support Engineer with 20 years experience. Motivated to solve customer issues from start to finish, independently and with a team. Willing and able to learn new systems and adapt with changing corporate environments.

Educational Background:

High School Dipolma from Brevard Community College, Melbourne FL 1/2001 to 5/2002 (Computer Information Systems)

High School Dipolma from Brevard Community College, Melbourne FL 1/2001 to 9/2012

High School Dipolma from Tampa Technical Institute, Melbourne FL 1/2001 to 9/2012

Job History / Details:

Career Overview

Professional, detail-oriented Technical Support Engineer with 20 years experience. Motivated to solve customer issues from start to finish, independently and with a team. Willing and able to learn new systems and adapt with changing corporate environments.

Qualifications

Microsoft MCSE Certified

Customer needs assessment

Excellent problem-solving abilities

Strong analytical skills

Hands-on and proactive

Excel in problem solving

Strong project management skills

Remote access technology

On-call experience

Quality communication

Fostering teamwork

Network/server maintenance

Vendor/Client relations

Structured query language (SQL) installation issues

Technical help desk experience

Strong problem solving/troubleshooting skills

Customer needs assessment

Technical Skills

Skills Experience Total Years Last Used

Cellular Network Optimization Frequency Planning Software 10 09/2012

Technical Support Leader Reproduce, document,track and follow through on customer support isssue, bugs, feature request 10 09/2012

Drive Test Post-Processing Software Analyze/troubleshoot support cases from Actix Analyzer users - reproduce/document, bugs, enhancements for the development team 10 09/2012

Trouble Software Installation Issues on Windows OS Windows 10 years 09/2012

Office equipment installation and repair Repair network printers, digital copiers, fax machines, computers 10 years 2002

Accomplishments

Multiple Actix Excellence Award Winner

Microsoft Certified Systems Engineer MCSE

Successfully trained many customers to use Actix cellular network planning and optimization software.

Identified, recommended and prioritized new RF planing tool features and applications in conjunction with product management and customers.

Work Experience

January 2002 to Current

Actix, Inc Reston, VA

Technical Software Support Engineer

To provide technical support to customers across the Region through the web portal, phone and/or email.

Log, update and track cases (support tickets) in the system.

Ensure the resolution process is followed so the solutions are delivered in timely manner.

Keeps the superiors informed on the progress and resolution.

Actively participate in creating the solution database.

Provide workarounds, answers to technical queries and advice on software use.

Communicates changes or new developments related to the support process and supported products.

April 1992 to January 2002

Xerox Corp Melbourne, FL

Technical Support Engineer

Worked as field engineer to install, repair and maintain printers, digital copiers, fax machines and servers.

Education and Training

2001 Brevard Community College Melbourne, FL

Associate of Science Computer Information Systems

2000 Brevard Community College Melbourne, FL

Certificate Microsoft Certified Professional

Successfully passed the following Microsoft Certification Exams

Networking Essentials

Implementing and Supporting NT Server

Implementing and Supporting NT Workstation

Inter networking with Microsoft Windows

Implementing and Supporting Microsoft Internet Information Server

Implementing and Supporting NT Server in the Enterprise

1982 Tampa Technical Institute Tampa, FL

Associate of Science Computer Engineering Technology

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