Customer Service Management

Phillip J. Booth

**** *. ****** **. **********, Ca 95823

Ph#916-***-****

************@*****.***

KEY MANAGEMENT QUALIFICATIONS

** ***** ** ********** ********** with the military and civilian sectors.

Strong infrastructure management, logistics, conceptual planning, and

program management.

Education

CSU - Sacramento, Executive Masters of Business Administration (EMBA)

Current - 2014

University of California Davis, Kinesiology/Bio-mechanics, Davis California

2003-2005

University of New Mexico, B.S Exercise Science, Albuquerque New Mexico 1998-

2002

PROFESSIONAL WORK EXPERIENCE

Solbridge International School of Business (ACCSB), Daejeon, South Korea

2009-2012

Professor - Critical Thinking

Teaching the primary functions of logic based thinking as it relates to

business strategies and social interaction.

Teaching the intrinsic values and commonalities of successful leadership in

governance and business.

Overseeing Departmental needs of BBA/MBA students looking to matriculate to

a US educational system.

JBJ Investments and Lending Queen Creek, AZ 2006 - 2009

Property & Asset Management

My function was to project the sustainability of secondary real estate

property with and without renters for

various clients looking to diversify their portfolio with real estate

property(Multi Unit Properties). Also, I would review the viability of

current loan products in relation to the offering of loan restructuring and

refinancing through various modalities. Managing properties of selected

clients to ensure the continuity of their property investment.

Casa Robles Apartments Tempe, AZ 2005 - 2006

Assistant Property Manager

Assisting with the daily management of the property and coordination of

move ins and move outs. Coordinating maintenance staff to ensure the

appearance of the property as well as advertisement for suitable

publications. Serving as the main liaison between renters and management to

resolve any pressing issues or points of issue.

State Financial Services Phoenix, AZ 2005- 2006

Loan Officer

Origination and processing of residential loan products for purchasing and

refinancing. Servicing 26 states inclusive of FHA and VA loans. All monthly

production goals were exceeded with superb results and a 84% loan closure

rate.

United States Marines Corps

Ground Intelligence Officer - Captain Camp Pendelton, Ca 2002 - 2006

Primary platoon commander in a division reconnaissance company. Responsible

for the discipline and

welfare of unit Marines. Analyze and evaluate intelligence; estimate the

operational situation; and

formulate, coordinate, execute appropriate plans for offensive/defensive

maneuvers, reconnaissance, and

situational support. Plan for operations in diverse environments as well as

responsibility for the unit's

communications capabilities, operational logistics, and maintenance.

TECHNICAL SKILLS

Yardi, Landlord Max, software systems.

Data Warehouse, Windows OS, Software and hardware installation procedures

Web Application and Software Project Implementations

Microsoft Word, MS Project, MS PowerPoint, MS Access, MS Outlook

Adobe Photo shop,Blackboard,Email,Customer service

CRITICAL SKILLS

Experience resolving logistical problems resulting from new requirements,

operational emergencies, and

program changes. Experience establishing management milestones such as,

expenditure rates, management indicators, and reviews.

Resource Management - Possess proven problem solving and resource

allocation skills needed to meet

goals; maintain a well-organized team, cross training team members to be

more efficient; cultivate

awareness and self-actualization of personnel, building increased

investment in operations by all staff.

Process Implementation - Ability to anticipate unique requirements or

potential roadblocks in all

situations; promote an environment of continuous improvement and learning

to deliver exceptional results;

streamline communication and implementation channels to quickly and

effectively meet customer and

organizational needs.

Relationship Management - Highly experienced in building a unified team

environment, through

leadership, employee empowerment and continuous learning; able to act as

liaison/change agent between

production employees, senior management and third parties.

Spoken Languages

English - Native fluency level

Korean - (Proficient in reading writing and speaking)

Spanish - (Proficient in speaking and reading)

Personal Achievements

2000 U.S Olympic Trial Qualifier (200m 20.43)

2001 NCAA All American Track and Field (200m) University of New Mexico

2002 U.S.A Track and Field Member

2004 U.S Olympic Trial Qualifier (200m 20.28)

2008 KBA (Korean Boxing Association) Super Middle Weight Fall Tournament

Champion

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