Crystal Hoyle

*** ******* *****

Sedona AZ *****

Cell 928-***-****

Email: HYPERLINK "mailto:aboodk@r.postjobfree.com" aboodk@r.postjobfree.com

Summary of Skills

Problem solving and creative solutions

Excellent organizational and follow-up skills

Superior communication and listening skills

Customer liaison

Team building and leadership by example

Tracking statistics, fact finding, generating reports

PC/Mac computer skills

Sales( Public Relations, and Customer Service Specialist

Work Experience

VIP Concierge

09/01/2012 - Present Diamond Resorts International, Sedona, AZ

My duties include managing and hosting an arrival reception for our VIP

guests upon check in, checking in the guest upon arrival and then booking

them on activities with local vendors and services. I am an ambassador for

Diamond in all respects pertaining to the VIP guest experience while they

are in Sedona. I am responsible for maintaining good relations with local

vendors. I am the communications liaison between the VIP guest and the

resort as well as with the front desk, on site concierge, activities

director, house keeping, maintenance and food and beverage staff.

Vacation Counselor

03/2012 - 09/01/12 Diamond Resorts International, Sedona, AZ

Worked on the line as an In-House Sales Agent at the Sedona Summit.

Member Services In-House Sales

06/2011 - 01/2012 Wyndham Worldwide, Sedona, AZ

I helped members add value to their Wyndham portfolio. The result is

adding, trading or upgrading the status of the portfolio.

Corporate Representative

04/2008 - 06/2011 Diamond Resorts, International, Sedona, AZ

Rendered sales and marketing or the exit program called, The Sampler. I

traveled between two sites, the Sedona Summit and Ridge on Sedona Golf

Resort. I won The Chairman's Club award for 2010 with the highest sales

volume and highest volume per guest in the company worldwide for the

Sampler Department.

Home Loan Consultant

08/2007 - 04/2008 Countrywide Home Loans, Sedona, AZ

The Home Loan Consultant position with Countrywide Corporation

included public relations and business development within a specific

territory, customer service, and deposits for loans. My specialty was

FHA Compliance for loans at the Sedona Branch.

Loan Specialist

12/2006 - 08/2007 CFS Mortgage Corporation, Sedona, AZ

I specialized in new purchase and construction loans as well as

manufactured home loans and FHA Compliance.

Loan Specialist

02/2005 - 12/2006 Astana Mortgage, LLC, Sedona, AZ

In 2006 I launched "The Alternative Foundation Program " a solution to

challenging loan criteria when purchasing or selling a manufactured home.

The program offered several cost effective options in obtaining a permanent

foundation that significantly increased the qualifying process when buying

or selling a manufactured home. The program educated buyers, sellers and

Realtors in the area of manufactured homes and FHA compliance.

Loan Officer/Assistant

04/2004 - 02/2005 U.S. Capital Mortgage, Sedona, AZ

I was an office assistant and public relations and marketing

specialist. The job required organization, excellent communication

skills, and product knowledge. I handled customer service calls,

customer follow-up and new business development.

Concierge

04/2003 - 04/2004 Sunterra Resort, Sedona, AZ

I participated as a concierge in the marketing process of an award

winning resort, which included guest services. I received: "The

Rookie of the Year" award with a sales volume of $959,350 in services

and tours for the year. The job required an active Arizona Real

Estate License.

Marketing and Sales Director

2001 - 2003 Lotus General Contractors, INC, Emeryville, CA

Responsible for the daily operation of the Construction Management

Department for a WOB in the Construction Industry specializing in

waterproofing municipal potable water holdings and strengthening

columns on city bridges in the Bay Area for seismic upgrading. My

responsibilities included the preparation and tracking of documents to

win bid proposals for Public Works in San Francisco, California. The

work specifically included the preparation of such contracts, sub-

contracts, insurance/pre-liens, and certified payroll reports as well

as assisting with payroll and HR duties.

The Financial Group Executive Assistant

2001 - 2002 URS, Corporation, Oakland, CA

URS is an international engineering firm specializing in the design

and construction of bridges and airports. I worked closely with the

Vice President of the Financial Group. My primary task was to produce

a weekly Excel report that analyzed goal achievement and tracked the

billable hours of 250 employees in the Oakland offices. My duties

also included typical Executive Assistant duties such as screening

calls, scheduling and preparing for meetings, agendas, typing and

distributing minutes, preparing letters and reports, etc.

Marketing and Sales Director

2000 - 2001 Kathleen Dughi Jeweler, Mill Valley, CA

I developed a marketing, sales and public relations strategy for a

high-end independent fine jewelry designer/ fabricator with a retail

store in Mill Valley. My duties included the management of all

business operations, including sales, office management and systems

organization as well as product development, merchandising,

advertising and customer relations. I increased fine jewelry sales by

15% in 12 months.

National Marketing and Sales Director

1998 - 2000 Allison Stern, San Francisco, CA

I directed goal achievement efforts and managed sales representatives

for a San Francisco Jeweler. I increased sales by 20% in a 24-month

period. I developed press, image and branding strategies consistent

with the product. I secured and developed accounts with Neiman

Marcus, Saks Fifth Avenue, and Sundance Catalog. I projected sales

goals and product trends and advised the artist on development, design

and product placement. I was responsible for scheduling the

development and production timelines for seasonal new lines of

jewelry. I worked closely with the production staff.

National Marketing and Sales Director

1992 - 1997 Union Street Glass, INC, Oakland, CA

I increased sales from $0.5 million to $2 million in four years for a

hand-blown crystal table top Line. My duties included trade show

management, product development, and innovative branding solutions. I

managed the performance criteria for 25 sales reps. I launched

showrooms in New York, Dallas and Atlanta. I was responsible for

securing the top 50 accounts and implemented an exclusive product

design program which allowed the artist "doors' and "windows" (their

own section devoted to their work) in high end department stores, such

as Neiman Marcus, Barney's, Bergdorf's, Nordstrom, Jacobson's and

other specialty stores nationwide.

Education

1984 - 1988 University of California, Irvine, CA

Bachelor of Fine Arts Degree - Graduating with Honors (Dean's Honor

List and Cum Laude)

Major: Studio Art (Ceramics and Glass)

Minor: Art History and Technical Theater (House Management, and Properties

Management)

Computer Proficiency

Microsoft Office Suite, Mac programs and products, ACT! 2000 plus database

and scheduling programs such as Outlook, Lotus Notes, Point and Advantage

(mortgage specific programs) and mortgage calculators.

Licensure

Active Arizona Real Estate License since 2003

Committee

2007 - 2008 Secretary, Public Relations Committee (Affiliates) for Sedona

Verde Valley Association of Realtors. The job included but was not limited

to attending all meetings and taking and distributing minutes to the

Affiliates.

Brands

2006 Created and branded "The Alternative Foundation Program " for

manufactured homes within the lending industry. I recruited and managed a

team of local engineers, FHA approved appraisers and foundation experts to

create a solution that would allow the safe installation of an alternative

permanent foundation certified, and compliant for FHA loans.

References

Available upon request.

Contact this candidate