Customer Service Accounting

DONNA FROSS

**** ******* ***, *******, ******* 300**-***** (H) 678-***-****

**********@*****.***

OBJECTIVES: Position with a progressive organization with need for confident people ready

to make a difference now - an organization where talents of independent self-starters are

encouraged to analyze and identify situations, establish and initiate plans of action for the

benefit of the team and company objective.

Professional Summary

Twelve years successful experience in customer service well- versed in Generally Accepted

Accounting Principles and tax law Comprehensive knowledge of spreadsheets, Intuit

QuickBooks and Sage Peachtree accounting software Goal oriented with excellent time

management skills Detailed-oriented; good communicator with ability to work in a fast paced

environment Strong knowledge of managerial and cost accounting Trustworthy Accountant

with over 8 years in financial statement preparation and general ledger activity. Ambitious and

self-motivated Tax Accountant with exceptional research and qualitative abilities.

Skills

Tax accounting specialization

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Financial reporting specialist Self-motivated professional

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Cash flow analysis Strong communication skills

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Self-motivated professional ICD9/CPT Coding

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MS Office Suite

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Work History

C - Short-Term Project Contractor 08/2010 to 09/2010

HSW International, Inc. – Atlanta, GA

C - Short-Term Project Contractor.

•

• FAQ Content Management"; researched consumer questions for partner websites such

as: Harpo Productions, Sony Pictures Television, Discovery Communications, Jeff

Arnold, and Dr.

• Mehmet Oz.

• Published health-care-related questions and answers via proprietary web content

publishing tool.

• Tagged" FAQs with appropriate Meta data to improve search-ability and better access

to consumer questions.

Administrative Assistant 02/2008 to 04/2012

Innovative Services-America – Atlanta, GA

Client-facing responsibilities included answering phones and managing customer

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correspondence, including faxes and email.

Performed document management, including updates of records and providing reports

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to customers.

• Performed general office duties such as ordering supplies and maintaining records.

Biller/Coder - Internship 07/2006 to 04/2007

Total Billing Management – Atlanta, GA

Responsible for Medical billing and coding for multiple physician practices.

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• Documented patient data and worked with physician practices to ensure that provider

data was current to prevent insurance denials.

• Responsible for customer service management, such as assisting with creation of

payment plans to enable faster account receivables.

Food Server 09/2004 to 01/2006

Piedmont Hospital – Atlanta, GA

Performed cashier duties.

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• Prepared records and maintained inventory.

• Responsible for food preparation such as grilled items made to order, salads, coffee.

Assistant Manager 08/1995 to 09/2004

Atlanta Public Schools – Atlanta, GA

Performed cashier duties.

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• Prepared records and maintained inventory.

• Responsible for food preparation such as grilled items made to order, salads, coffee.

Education

Ashford University Bachelor Degree in Accounting (Present)

University of Phoenix May 2010 Associate Degree in Accounting

Javelin Technical Training Center April 2006 Medical Office Expert Certificate

Massey Business College May 1986 Secretarial Science Certificate

Accounting Course Work Completed: Principles of Accounting I & II, Intermediate Financial

Accounting I & II, Government & Not-For-Profit Accounting, Income Taxation, Advanced

Income Taxation, Auditing & Assurance Services, Accounting Information Secretarial Science

Certificate Accounting Course Work Completed: Principles of Accounting I & II, Intermediate

Financial Accounting I & II, Government & Not-For-Profit Accounting, Income Taxation,

Advanced Income Taxation, Auditing & Assurance Services, Accounting Information.:

Secretarial Science Certificate May 1987 Massey Business College -

Additional Information

• Interest and Hobbies: Gardening Traveling and shopping Listening Music

Contact this candidate