Summary of Qualifications

Master Degree in Management and Leadership with a concentration in Human

Resources Management, from University of La Verne in California, 14 years

experience as H.R. specialist, front office supervisor, sales and service

executive, personal banker and operation manager where recruiting,

management, sales and customer relations management have been the key

words. The ability to speak three languages; English, Arabic and Italian

opened for me a different routes to interact with a wider range of internal

and external partners, my global experience of being working in Middle East

and North America is another factor that strengthened my culture

differences awareness. I am able to establish and maintain cooperative

working relationships with a variety of personnel who have varying degrees

of expertise and different backgrounds. Working in different industries

provided me with unique managerial skills. I am as a person, very in tune

with organizational developments and able to manage change when is needed.

I always involve myself to the full in what I do and I see challenges as

opportunities of excel. I have been recognized for outstanding performance

and competence in many areas. I seek a position with a values-based

organization that encourages employee development, fosters teamwork, and

allows me to share my experience and contribute to the business's success.

Specialties

Administration / multi culture awareness / Sales and CRM / Training /

Negotiation/ Human Resources

Education

. Master of Science in Management and Leadership

November 2012

Concentrations: Human Resources

University of La Verne, La Verne, CA

Related courses; Organization Theory and Design, Human Resources

Management, Business Ethics and Decision Making, Conflict Management and

Org. Change, Leadership, Management of Diversity, Negotiation and

Collective bargaining, Training and Development

. L.L.B. in Law

May 1998

University of Alexandria, Alexandria, Egypt

Certificates

. Italian Language Proficiency, University of Siena, Siena, Italy

December 1999

. Italian Language Proficiency, Italian Culture Center, Alexandria,

Egypt December 1998

. English Language Proficiency, British Council, Alexandria, Egypt

July 1994

Associations

Member of the American Society for Training and Development

October 2011

Relevant Experience:

Human Resources Specialist

June 1998- June 2000 Al Megharbel Steel

Corporation, Alexandria, Egypt

During my time as Human Resources specialist, I have worked in recruiting,

background screening, payroll, training, and government relations. I have

helped the organization to maintain excellent record with local government

agencies. As Human Resources specialist, I have worked closely with

different departments, assisting line managers to understand and implement

policies and procedures. In addition, I have engaged in designing an annual

training plan.

Other Professional Experience

Front Office Supervisor

June 2000- June 2003

Sheraton Montaza Hotel, Alexandria, Egypt

During my time as Front Office Supervisor at Sheraton Montaza, I have

coordinated events held in the hotel, resulting in receiving a certificate

of achievement for "Alexandria International Film Festival". I have

delivered on-site training for my department to help them to use conflict

as a tool of learning, this increased team spirit within department and

improved department revenue by 70%. I have managed scheduling and team

effectiveness in different business seasons. I have utilized appropriate

systems for measuring and reporting necessary aspects of department needs.

I therefore was able to create a better understanding to the training

needed to reach better performance levels. In my position as Front Office

Supervisor, I have had a close cooperation with all hotel departments from

sales to housekeeping and human resources.

Sales Executive

June 2003- May 2007 DHL, Alexandria, Egypt

Working for DHL was an astonishing opportunity to strength my selling and

customer service skills, as I have helped the company to reach new areas in

business. For example, starting the medical tissue shipments as an option

to one of our pharmaceutical clients, they were looking for a solution to

send medical samples outside the country to be examined. I had a full

responsibility to facilitate monthly information sessions to company's

clients to help them increase their business domestically and

internationally, which reflected on shipments volume by 45 % within one

year. During my time in DHL, I learned the way to negotiate with clients in

order to achieve a successful business partnership. I have also worked with

clients who were trading with global markets and regional markets; this has

provided me with the experience of different market trends.

Personal Banker June

2007-July 2009

Bank of America - Highland and Rancho Cucamonga, California, USA

During my work as a Personal Banker, I was responsible for promoting bank

products to customers. I helped them to gain the maximum value of their

financial resources. I successfully have helped the branch to increase

their client numbers by 300% in one year. As being trilingual, helped me to

interact with a wider range of clients and fulfill their financial needs. I

have planned social events in local communities to promote the bank image.

I have also engaged in other auditing tasks. Working for a financial

institution raised my business ethics capabilities as well as my analytical

thinking skills. I have protected my client information through my job.

Operation Manager May

2009- April 2011

DTAG - Ontario, California, USA

My position as Operation Manager allowed me to train my team members and

improve their selling skills. I have managed my customer relationship

through an effective tool (SAP). I have handled customer concerns on

service provided. I also managed operations and sales in a local Branch. I

have implemented my organization development tools such as performance

management, project management, facilitation, strong problem solving,

coaching, internal and external excellent communication and establishing a

career path to my team members. My position as operation manager enhanced

my ability to work with a variety of individuals either team members or

clients. In this position, I have dealt with ambiguity, change, and I have

adapted appropriately to a range of situations.

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