Customer Service Sales
Resume:
Misty Walker
Mesquite, TX, *****, United States
abom8s@r.postjobfree.com
Professional Experience
Willie Clay Asphalt and Cement
Lancaster,TX United States
Supervisor January 2011 - October 2012
1. Schedule the project in logical steps and budget time required to meet deadlines.
2. Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.
3. Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects, consultants, clients, suppliers and subcontractors.
4. Prepare and submit budget estimates, progress reports, or cost tracking reports.
5. Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.
6. Take actions to deal with the results of delays, bad weather, or emergencies at construction site.
7. Inspect or review projects to monitor compliance with building and safety codes, or other regulations.
8. Study job specifications to determine appropriate construction methods.
9. Direct and supervise workers.
10. Determine labor requirements for dispatching workers to construction sites.
Dixie Cafe
Boswell,OK United States
Cook/Waitress August 2008 - April 2010
1. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
2. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.
3. Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
4. Turn or stir foods to ensure even cooking.
5. Season and cook food according to recipes or personal judgment and experience.
6. Bake, roast, broil, and steam meats, fish, vegetables, and other foods.
7. Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
8. Portion, arrange, and garnish food, and serve food to waiters or patrons.
9. Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption.
10. Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches.
11. Substitute for or assist other cooks during emergencies or rush periods.
12. Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.
13. Bake breads, rolls, cakes, and pastries.
Waitress August 2008 - April 2010
1. Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
2. Collect payments from customers.
3. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
4. Prepare checks that itemize and total meal costs and sales taxes.
5. Take orders from patrons for food or beverages.
6. Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
7. Present menus to patrons and answer questions about menu items, making recommendations upon request.
8. Clean tables or counters after patrons have finished dining.
9. Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
10. Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
11. Inform customers of daily specials.
12. Stock service areas with supplies such as coffee, food, tableware, and linens.
13. Explain how various menu items are prepared, describing ingredients and cooking methods.
14. Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
15. Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
16. Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
17. Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
18. Escort customers to their tables.
19. Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Roberson Wood Processing
Boswell,OK United States
Laborer March 2007 - June 2008
1. Climb trees, using climbing hooks and belts, or climb ladders to gain access to work areas.
2. Clean, sharpen, and lubricate tools and equipment.
3. Cut away dead and excess branches from trees, or clear branches around power lines, using climbing equipment or buckets of extended truck booms, and/or chainsaws, hooks, handsaws, shears, and clippers.
4. Prune, cut down, fertilize, and spray trees as directed by tree surgeons.
5. Hoist tools and equipment to tree trimmers, and lower branches with ropes or block and tackle.
6. Operate shredding and chipping equipment, and feed limbs and brush into the machines.
7. Load debris and refuse onto trucks and haul it away for disposal.
8. Cable, brace, tie, bolt, stake, and guy trees and branches to provide support.
9. Collect debris and refuse from tree trimming and removal operations into piles, using shovels, rakes or other tools.
10. Clear sites, streets, and grounds of woody and herbaceous materials, such as tree stumps and fallen trees and limbs.
11. Trim jagged stumps, using saws or pruning shears.
12. Split logs or wooden blocks into bolts, pickets, posts, or stakes, using hand tools such as ax wedges, sledgehammers, and mallets.
13. Roberson Farms
Boswell, OK United States
Laborer April 2003 - February 2007
1. Set up and operate irrigation equipment.
2. Operate tractors, tractor-drawn machinery, and self-propelled machinery to plow, harrow and fertilize soil, or to plant, cultivate, spray and harvest crops.
3. Repair and maintain farm vehicles, implements, and mechanical equipment.
4. Clear and maintain irrigation ditches.
5. Change processes such as drying, grading, storing, or shipping to improve efficiency or profitability.
6. Determine types or quantities of crops or livestock to be raised, according to factors such as market conditions, federal programs or incentives, or soil conditions.
7. Direct the breeding or raising of stock, such as cattle, poultry, or honeybees, using recognized breeding practices to ensure stock improvement.
8. Evaluate marketing or sales alternatives for farm or ranch products.
9. Inspect farm or ranch structures, such as buildings, fences, or roads, ordering repair or maintenance activities, as needed.
10. Monitor pasture or grazing land use to ensure that livestock are properly fed or that conservation methods, such as rotational grazing, are used.
11. Negotiate with buyers for the sale, storage, or shipment of crops or livestock.
12. Operate or oversee the operations of poultry or swine farms producing meat, eggs, or breeding stock.
13. Action Lettering
Wolfe City TX United States
Customer Representative May 1995 - August 1999
1. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
2. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
3. Check to ensure that appropriate changes were made to resolve customers' problems.
4. Determine charges for services requested, collect deposits or payments, or arrange for billing.
5. Refer unresolved customer grievances to designated departments for further investigation.
6. Review insurance policy terms to determine whether a particular loss is covered by insurance.
7. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
8. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
9. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
10. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
11. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
City Embroidery
Dallas,TX United States
Customer Service June 1992 - April 1995
1. Greet customers and ascertain what each customer wants or needs.
2. Describe merchandise and explain use, operation, and care of merchandise to customers.
3. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
4. Compute sales prices, total purchases and receive and process cash or credit payment.
5. Answer questions regarding the store and its merchandise.
6. Prepare sales slips or sales contracts.
7. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
8. Maintain records related to sales.
9. Demonstrate use or operation of merchandise.
10. Place special orders or call other stores to find desired items.
11. Prepare merchandise for purchase or rental.
12. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
13. Inventory stock and requisition new stock.
14. Ticket, arrange and display merchandise to promote sales.
Education
Oklahoma Department of EducationOklahoma CityOKUnited States
Completed coursework towards GED
Additional Skills
I am experienced in Customer Representation, Cash register Operations, Supervisory skills. I am a fast learner, hard worker, dependable as well as efficient. I strive for a full time career in the field of Customer Service as well as cutomer representation. I have excellent telephone communication skills, enjoy interacting with new people and I enjoy my line of work whatever the field may be.
References
Amber Walker
Daughter
Cashier
Samuel Ice
Friend
General Contractor
Debra Weaver
Friend
Evelyn Carroll
Aunt
Mary Arredondo
Cousin
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