DONNA MARSHALL

**** * **** ******, **** C

Phoenix, AZ 85017

602-***-****

abokyh@r.postjobfree.com

SALARY: NEGOTIABLE

SUMMARY

Medical Receptionist

• Check patients in/out

• Verify insurance coverage

• Extremely computer literate (MS Office, etc.)

• Schedule appointments

• Answered phones; excellent phone etiquette

Medical Assistant back office

• Schedule surgery

• Phlebotomist

• Vital signs

• Medical history

• Assist with in office surgery

Transcriptionist

• Excellent quality and quantity

• Quality assessment for others

• Train new employees

• Softmed, Dictaphone systems

PROFESSIONAL WORK EXPERIENCE

Unit Secretary Jan 2011 – Mar 2011

John C. Lincoln Hospital Network

Emergency Room and Trauma Center

• Adept at working in a fast paced, high stress environment

• Answered phones; transferred calls to appropriate person

• Inputted hospital orders on behalf of emergency room physicians and hospitalists

• Scanned all x ray and nuclear medicine orders to radiology

• Contacted appropriate departments for patient care

• Experienced with Meditech software, Microsoft Office, and Dictaphone software

Medical Transcriptionist Nov 2003 – Nov 2010

John C. Lincoln Hospital Network

• Transcribed physician dictation of all acute care medical reports

• Evening shift lead including in house and at home employees

• Received top honors on yearly reviews

• Won contest for quality and quantity of acute care medical reports

• Trained new employees and cross trained radiology transcriptionists

• Handled critical problems during evening shift

• Created a training manual for new employees

• Chosen to test new Dolby Fusion transcription voice activated system

• Performed quality assessment checks

• Edited voice-activated transcription acute care reports

• Possess excellent typing skills 120+ wpm

• Received consistent quality assessment checks of 100%

Medical Assistant Oct 2006 – Mar 2007

John A Soscia, MD 9225 N 3rd Street Phoenix, AZ 85020

• Answered phones and scheduled appointments

• Verified Insurance coverage

• Medical coding

• Obtained referrals

• Transcription

• Checked patients in/out

Faculty Sept 2002 – Sept 2003

Southwest Skill Center – Estrella Mountain Community College

• Developed curriculum for 60 credit hour transcription program

• Taught medical transcription program and health care courses

• Taught hands on venipuncture, microbiology, and injection skills

• Coordinated with area hospital to provide internships for students

• Assisted with student graduation logistics

EDUCATION

Associates of Applied Science; Glendale Community College, Glendale, Arizona

Medical Assistant; Apollo College, Phoenix, Arizona

Nationally Registered Emergency Medical Technologist Basic Glendale Community College, Glendale,

Arizona

REFERENCES

Linda Fite

Contact information: 562-***-**** Email: abokyh@r.postjobfree.com She is a friend and coworker for 8

years; I also cross trained Linda from radiology to acute care transcription.

Ellie Bogart

Contact information: 480-***-**** Email: abokyh@r.postjobfree.com. Ellie and I worked together for Dr. John

Soscia in 2006 2007. We have respect for each other’s abilities and have remained friends today.

MaryAnn Stoltman

Contact information: 623-***-****. Email: abokyh@r.postjobfree.com I worked closely with MaryAnn who

nicknamed me “The Guru”. She was a coworker and remains a close friend whom I have known for 9

years.

Ivett Huska

Contact Information 602-***-**** Email: abokyh@r.postjobfree.com. I worked as a medical assistant with

Ivett at Dr. John Soscia’s office and we became fast friends. We remain close friends today. I have known

Ivett for 6 years.

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