Kylie K. Broadwater

***** ******* *****

Waynesboro, Pennsylvania 17268

Phone: 717-***-**** Cell: 301-***-****

abokpm@r.postjobfree.com

OBJECTIVE

A challenging position as a administrative assistant, involving

responsibility and working with others as a team member to achieve advancement

and growth for the company.

SKILLS

Proven ability to quickly establish rapport and gain the respect of individuals at

all professional levels.

Proficient in Microsoft Suite; adaptive to new technologies and applications

Exceptional communication skills

Type 80 wpm and able to multi-task

Hard working and very goal oriented

Dedicated home office (noise-free and professional work space)

EDUCATION

TBLCS, Huntingdon, Pennsylvania

High School Diploma, June, 2006

EXPERIENCE

TeleTech @ Home, Denver, CO

@ Home Customer Service Representative, October 2010 to February 2012

Answering inbound phone calls via computer software supplied by teletech (Workbooth, Avaya IP Phone, Expert Insite, & Acclaim.)

Dealing with over 100's of large and small groups HSA's, MRA's, HIA's, HRA's, and several other reimbursement accounts.

Providing exceptional customer service to each and every customer and/or client

Being up to date with the current Health Care Reform.

Knowing each companies different health care policies and abiding by them.

Processing medicare, hospital, and insurance claims for participants.

RA Gray Plumbing & Heating, Administrative Assistant, Silver Spring, MD

Telecommute Secretary / Assistant, July 2008 to current

Answering calls and setting appointments for residential and commercial plumbing service.

Conducting outbound calls to technicians with job details and location of where service is needed.

Processing work tickets via Quick Books

Conducting collection calls daily for delinquent accounts.

Special Needs Worker, Ewing, Nj

Special Needs Worker (Autism), February, 2006 to May, 2007

Provided Autistic children with proper care, speech therapy, and educational

skills.

Family House Restaurant, Breezewood, Pennsylvania

Waitress / Hostess, September, 2004 to January, 2006

Waitress and Hostess

Gift Shop Supervisor

Cleaning outside lots and bathroom facilities

Contact this candidate