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Customer Service Supervisor

Location:
Scottsdale, AZ, 85028
Posted:
March 03, 2013

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Resume:

Jeanne Chavez

**** *. ******* ** **., Phoenix, AZ 85028

480-***-****

abokin@r.postjobfree.com

EXPERIENCE

January 2012 - Present: Clinical Administrative Support, Pepsico

department of Carewise Health. Duties include customer service, technical

support for incoming calls from Pepsico employees, and assisting nurses

and wellness coaches with call scheduling, faxes, educational mailings,

and administrative tasks.

May 2005 - January 2012: Network Coordinator, Johnson and Johnson

department, Carewise Health. Duties included leading a team of 3

administrative assistants, responding to coverage issues, documenting

completion of work, and providing administrative assistance for 15 nurses.

Supervisor: Barbara Ervin

May 2004 - May 2005: Clinical Administrative Support, SHPS, Johnson and

Johnson department. Duties included providing assistance to the nursing

staff including obtaining doctor and facility information, network status,

verifying patient eligibility, and entering medical notes into patient

cases. Supervisor: Carol Blakiston.

October 2002 - May 2004: Receptionist, SHPS, Johnson and Johnson

department. Duties included answering and directing incoming phone calls,

faxes, mail and outbound letter fulfillment. Supervisor: Samantha

Holligan.

October 2000 - October 2002: Receptionist, SHPS, General Pool. Duties

included directing incoming calls, faxes, mail and outbound letter

fulfillment. Supervisor: Kelly Flynn.

January 1999 - October 2000: Secretary, Scottsdale Healthcare Home Health,

Diabetic Education department. Duties included scheduling patients for

diabetic education classes and administrative assistance for eight

diabetic educators. Supervisor: Sherry Zumbrennen.

August 1998 - January 1999: Customer Service Representative, PCS Health

Systems. Duties included assisting members in obtaining prescription

medication over the phone. Supervisor: Blanca Quintero.

September 1987 - May 1998: Teacher's Aide. Duties included administrative

tasks and student supervision.

September 1980 - September 1987: Home Day Care Provider. State Licensed.

July 1978 - September 1980: Construction Worker, High Country Concrete.

EDUCATION

1999: Medical Transcriptionist School.

1976 - 1978: Phoenix College. General Liberal Arts.

1974 - 1976: Paradise Valley High School.

1972 - 1974: Camelback High School.

CONTRIBUTIONS

Covered three administrative positions in the Johnson and Johnson

department (receptionist, clinical administrative support, network

coordinator) for six weeks during March and April of 2005 when the

department was short staffed.

Stellar attendance record

Strong work ethic

Proficient with Microsoft Word, Excel and Outlook

References available upon request



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