JACK E. BAUGH, MBA, PMP

*** ******* *****, **** ******, IL 61611

972-***-****-mobile abok8g@r.postjobfree.com

EXPERIENCE SUMMARY:

Jack is a business-focused, self-motivated, project management professional (PMP), award-winning software architect, and thought leader who has over 27 years of mastery-level experience managing,

integrating, and optimizing all I.T. functions (Program/Project/PMO/Product Mgmt, Software Dev., Architecture, Bus. Analysis, BI/DW, Database Admin, QA, Help Desk, etc.) in large-scale, mission-

critical, state-of-the-art environments. Jack enjoys enterprise, divisional, functional, team, & individual leadership roles.

Jack helps companies dominate their markets, and maximize their profits, by

aligning organizations around common goals and applying state-of-the-art

best practices, tools and optimizations throughout the software development

lifecycle (SDLC), resulting in dramatic improvements in company and

individual performance, throughput; operational costs, quality, reuse,

knowledge, customer satisfaction, employee morale, etc.

Jack is a proven leader, innovator, motivator, change agent, relationship

builder, mentor, facilitator and diplomat who has boardroom-level

communication skills and expert knowledge of business and I.T. functions.

Technology Specialties & Certifications:

Overall Technology Leadership, Integration and Optimization

Software Development Lifecycle (SDLC) Definition, Integration,

Management and Optimization

. Portfolio Mgmt, Product Mgmt, Project Mgmt, S/W Development, QA,

Deployment, Support

. Agile/Scrum, Lean, Spiral/Iterative, RAD, RUP, OOA/OOD, CMM,

Waterfall, PMBOK, ITSM/ITIL.

Software Architecture, Framework, and UI Design, Development and

Optimization (SOA, .NET, Java

Project Management Professional (PMP)

Project Management Office (PMO) Creation, Management and Optimization

Business Process Analysis, Reengineering, and Optimization

Large-Scale Database and Data Warehouse Design and Optimization

Metrics and Measurements

Management Experience Summary by Role/Responsibility, I.T. Function and

Industry:

I.T. Management Role/Responsibility Years of

Experience

Executive Vice President (EVP) 5

Chief Information Officer (CIO) (or I.T. Dept. head 18

equivalent)

Vice President and Above 21

Chief S/W Architect, Program/Product/Project Manager, Mgmt. 27

Consultant, ...

Industry/Business Function Years of

Experience

Financial (Insurance, Mortgage Lending, Student Loans) 25

Insurance/Healthcare (all product lines, working for both 21

payors and providers)

Call Center 18

Mortgage/Real Estate 16

Retail/Supply Chain 6

I.T. Management Consulting 6

Public/Government 5

Travel (airline, railcar, cruise ships) 3

I.T. Function Years of

Experience

Project Management Office (PMO), Project Portfolio, and SDLC 26

Mgmt

Program, Product and Project Management 27

Business Analysis 27

Software Architecture, User Interface Design, Reusable 27

Frameworks, SOA

Software Development 27

Database Design, Administration and Optimization 27

Business Intelligence / Data Warehousing / Executive 21

Information Systems

Offshore Software Development and Quality Assurance 10

Management

Quality Assurance (QA) and Quality Control (QC) 22

Hardware, Network, Call Center/Voice Systems, and Data 21

Center Mgmt

Help Desk and Training 21

I.T. Management Consulting 6

WORK HISTORY:

7/2009 - 7/2012 ILLINOIS MUTUAL LIFE INSURANCE COMPANY, Peoria IL

VP of I.T. (hands-on CIO/CTO, Chief PM, Chief Architect

equivalent)

Led, directed & optimized all I.T. functions for this 100-year-old, family-

owned carrier of individual & group life, DI, & accident products. Also

acted as Chief PM, S/W, DB, & UI Architect. Reported to the President &

CEO.

Major Accomplishments:

. Led the transformation of the company's dated, limited-functionality,

web-based agent portal into a state-of-the-art, integrated sales mgmt.

system consisting of personal, downline and administrative assistant

production and activity dashboards, comprehensive product info., sales

resources, prospect and client management tools, quoting, proposal,

and paperless WebApps with electronic signatures.

. Led the complete transformation of the company's dated sales proposal

systems into a fully integrated, state-of-the-art, Windows, web and

smart-phone-based system consisting of synchronized prospect & client

management, quoting, illustration, forms library, and paperless

application submittal functions.

. Led the design and development of the company's first set of

paperless, web-based insurance application submission systems with e-

signatures. Agents said it was the best system they have seen.

. Led the design and development of the company's first product

administration system.

. Led the design and development of the company's first data warehouse,

which stored 26 years of data.

. Won support for, procured, and implemented a comprehensive, enterprise-

wide project portfolio management system (PPM Studio) that

successfully aligned business and local/offshore I.T. staff.

. Won support for and led the effort to re-platform the company's

mainframe-based computer systems to highly efficient, state-of-the-art

PC and web-based technology.

. Led the design and development of numerous, high-profile, offshore-

developed software projects.

. Reorganized and consolidated the previously separate mainframe and web-

based software developers.

3/2008 - 10/2008 VALTECH TECHNOLOGIES, Addison TX

(all non-billable Vice President of Delivery - North America

staff laid off for

severe financial

reasons)

Directed all Agile-based project mgmt., business analysis, software

development, training/mentoring, and operations functions throughout North

America for this Agile/Lean thought leader. Also assisted with business

development (lead generation, sales, RFPs, SOWs Reported to the CEO of

N. America. Clients: AEGON, American Airlines, Comcast, Dell, Disney,

Hertz, Hoovers, Higher Ed. Servicing Corp, Insight, JP Morgan, Macrovision,

New Mexico Student Loans, Norwegian Cruise Lines, Ultimate Software, and

UnitedHealthcare.

Major Accomplishments:

. Directed the complete turnaround of a $14M program from very

unsatisfied, non-paying clients, to satisfied, paying clients,

resulting in $10M in additional revenues ($2.5M catch-up, $7.5M

additional).

. Assisted with the generation of over $15M in new and repeat business.

. Implemented weekly revenue, staffing and SDLC optimization reviews

with sales, project management and software development management,

resulting in over $5M of improvements to the bottom line.

. Integrated Agile, Scrum, Lean, and traditional project and product

mgmt practices into Valtech's SDLC to further optimize project

management, requirement gathering and software development functions.

7/2006 - 3/2008 SELF-EMPLOYED, Irving TX

I.T. Program/Project Management Consultant

Successfully directed a $5M+ offshore-software-vendor-managed project to

replace Transamerica Insurance Group's (TIG) Long-Term-Care claims

eligibility, adjudication and business intelligence/data warehousing

systems. Participated in all requirement gathering JAD sessions and managed

the scope approval & rejection processes. Worked with the vendor's and

client's project managers and business analysts. Aggregated and reported

project status information to the Executive Steering Committee. Reported to

the CIO & PMO Director.

Major Accomplishments:

. Authored and gained support for the overall Project Charter outlining

how project scope, schedule, cost, risk, communication, quality,

change, human resources and procurement issues would be managed.

. Successfully managed the scope review, approval and rejection

processes.

. Established & maintained internal & external project information in

two Microsoft SharePoint web sites.

. Established positive, long-term relationships with senior business and

technology management.

11/2005 - 7/2006 NATIONAL CARE NETWORK (NCN) & DATA ADVANTAGE, Irving TX

(newly-created Chief Information Officer

position for two

companies eliminated)

As CIO for both National Care Network (nation's largest claims repricer),

and their newly-acquired subsidiary, Data Advantage (healthcare

profitability benchmarking software product company), led the strategy,

management, execution and integration of both organizations' technology

staffs and functions (project mgmt, business analysis, application

development, business intelligence, data warehousing, database admin,

infrastructure, help desk and training). Reported to both companies'

Presidents.

Major Accomplishments:

. Integrated Data Advantage's personnel, technology, projects and help

desk into NCN's home office

. Reorganized both I.T. organizations into distinct groups responsible

for portfolio/product management, project management, software

development, database admin, infrastructure, help desk and training.

. Converted a manual, paper-based, 1K pg-per-hour claim repricing system

into a paperless fax service.

. Increased NCN's application and database performance over 200% via

database optimization.

. Led the research, selection, and procurement of a web-based project

portfolio management system.

. Launched a company-wide Intranet that greatly improved access to

departmental & client information.

. Established automated monitoring and alerting systems for critical

batch processes and servers.

08/2001 - 11/2005 CITIGROUP - CITIMORTGAGE/CITIFINANCIAL MORTGAGE, Irving TX

Vice President - Project Mgmt. Office, Software Appl. Dev,

Bus. Systems

Directed project management office (PMO), business analysis, software

development, architecture, BI/DW and business systems support teams in the

real estate lending group. Also responsible for aggregating, editing,

reporting and presenting weekly project status information to business

executives.

Major Accomplishments:

. Successfully directed and delivered hundreds of onshore and offshore

software, infrastructure and business intelligence/data warehouse-

based projects. Major projects included: two loan origination system

conversions; YesBroker.com launch (broker portal); the real-time

LendingTree.com interface; the Default Dashboard; and real-time

outbound dialer lead routing.

. Reduced the average time to market for software projects by more than

400% by developing and winning support for a "Unified" project

management methodology that integrated and optimized the entire SLDC

(portfolio mgmt, product mgmt, project mgmt, s/w development, QA, and

deployment) via best practices from PMBOK, RUP, CMM, OOA/OOD,

ITSM/ITIL and 20 years of personal experience.

. Dramatically improved the requirement gathering process by introducing

team-based, object-oriented, requirement gathering techniques

resulting in dramatically expedited scope management and quality.

. Led the formation of a centralized PMO supporting CitiMortgage and

CitiFinancial Mortgage.

. Designed and implemented a web-based project submission and

prioritization system.

. Led the combined real estate lending organization from CMM Level I to

CMM Level II.

. Established interdepartmental service level agreements (SLAs) for

internal and production support.

. Developed metrics to measure and report the effectiveness of the I.T.

organization.

. Prepared and conducted formal project management methodology training

classes.

. Successfully led the organization through numerous project management

audits.

10/1997 - 07/2001 I.T. MGMT. CONSULTING EXPERIENCE, Dallas, TX

I.T. Management Consultant

Directed and conducted assessments of numerous enterprise-wide software

development, BI/DW, and call center projects. Also responsible for

evaluating PMO functions and SDLCs. Clients: American Airlines, Ameritech,

BlueCross BlueShield of TX, Centex, Citigroup, Concero, Daugherty Systems,

McDonald's, Practitioners Publishing Co, PriceWaterhouseCoopers, and

Trinity Industries. Also assisted with business development (strategy, lead

development, solicitation, RFI/RFP responses, SOWs, presenting proposals,

etc.).

Major Accomplishments:

. Directed the conversion and replacement of CitiFinancial Mortgage's

legacy Loan Origination System.

. Directed the design and development of Trinity Industries' Railcar

Management System.

. Oversaw BlueCross BlueShield of Texas' (BCBS-TX) Dynamic Call Center

Routing System.

. Made significant contributions to the closing of over $2M in new

business.

04/1996 - 10/1997 HOSPITAL CORP. OF AMERICA (HCA) (Now Beryl), Bedford TX

Chief Software Architect, Software Application Dev. and

QA Mgr.

For this Fortune 50 healthcare provider, directed all project mgmt,

business analysis, software application development, business intelligence

(reporting) / data warehousing, QA and help desk activities for HCA's

National Call Center (winner of the 1996 "Call Center of the Year" and Gold

Award for Call Center Excellence).

Major Accomplishments:

. Prime contributor to the "Call Center of the Year" and "Gold Award for

Call Center Excellence" awards.

. In just 90 days, led the design, development and delivery of a

comprehensive, state-of-the-art suite of client/server-based call

center applications providing physician referral, event registration,

service and facility information for over 1,000 medical facilities

using Computerized Telephony Integration (CTI), Geographical

Information Systems (GIS) (a.k.a. mapping), and other leading

technologies.

. Directed the creation of a dynamic, web-based application providing

healthcare facilities' patients with the ability to remotely use the

call center's physician referral, service and class registration

applications.

. Proactively assisted management increase revenues 1000% by encouraging

the selling of the call center's services to non-competing insurance

companies.

03/1986 - 03/1996 UNITEDHEALTHCARE - STUDENT RESOURCES, Dallas TX

Executive Vice President, Chief Information Officer (CIO) &

Chief Architect

Directed the strategy, planning and execution of business administration

and technology functions. Personally led and oversaw the technical

architecture for all technology functions. Reported to the Divisional

President and worked directly with members of the Board of Directors.

Business Admin. Functions Managed: Accounting/Financial, Inventory, Policy

Admin., Premium Processing, Customer Service (Call Center), Mail/Shipping,

Printing, Records and Research, HR, and General Admin.

Technology Functions Managed: Portfolio/Product/Program/Project Mgmt;

Business Analysis; Architecture; Application Development; Database

Administration; Business Intelligence/Reporting/Data Warehousing,

Infrastructure, Voice, Data and Facsimile Communications; Software Quality

Assurance; Help Desk & Training.

Major Accomplishments:

. Per LAN Magazine, built one of the largest & most efficient

client/server systems in the U.S.

. Designed and built, from scratch, an enterprise-wide set of object-

oriented PC-client/server-based insurance applications supporting and

integrating all insurance and administrative functions (Agency, Agent,

Plan, Underwriting, Legal, Policy, Claims, Customer Service,

Accounting, HR, etc).

. Maintained 99.99% uptime and less than 1 second response times over 10

years of explosive growth.

. Boosted programmer productivity and overall time to market over 500%

by designing and developing highly-reusable and extendable object-

oriented application frameworks and code libraries.

. Established, managed and optimized highly-efficient Project Management

Office (PMO) functions.

. Reduced claim processing times over 500% via automated claims

adjudication.

. Developed an enterprise-wide claim re-pricing system resulting in

$10M+ in annual savings.

. Resold internally-developed insurance applications and services to

other divisions and companies.

. Decreased the monthly financial statements turnaround time from 15

days to 1 day.

. Established and directed the management of the company's help desk

support and classrooms.

. Designed, relocated and directed the management of the company's data

centers.

. Selected, procured, upgraded and configured hundreds of PC-based

servers & workstations.

. Established high-speed data and voice communications between home and

satellite offices.

. Converted numerous acquired companies' legacy mainframe systems to

PC/client-server technology.

. Conducted & presented technology assessments of acquisition targets to

the Board of Directors.

07/1985 - 03/1986 K MART INSURANCE GROUP, Dallas TX

(In Dec 1985, the MIS Manager

company announced they

were for sale)

Designed, developed, implemented and managed the strategic Field Service

Unit's PC-based software applications, business intelligence systems and

help desk supporting the company's entire line of insurance products (Life,

Health and Accident, Property and Casualty). Reported to the Sr. VP of

Marketing. Worked with the President and Board of Directors.

Major Accomplishments:

. Designed, developed and delivered enterprise-wide application entering

and Business Intelligence systems giving senior management

comprehensive loss ratio information by product, agent, location,

customer demographics, etc.

. Designed, developed and delivered a comprehensive Lead Management

System for the Call Center, improving the lead-to-closing ratio by

more than 200%.

07/1979 - 07/1985 SuperX Drugs (Now CVS), Morton, IL

Assistant Manager

Managed all inventory, warehousing, purchasing, stocking, photo processing,

and cashier functions. Worked closely with the store manager to maximize

strategic promotions. Worked full-time while attending college. Reported to

the store manager.

Major Accomplishments:

. Worked collaboratively with the store manager to become the region's

most profitable store.

. Worked with the Regional Manager to increase hours of operations to

24x7 service.

EDUCATION:

08/1999 - 06/2001, Almeda University, Boise, ID, MBA with emphasis in

Computer Science

08/1997 - 06/1999, Almeda University, Boise, ID, BSCS

08/1980 - 12/1984, Illinois Central College, East Peoria, Illinois

- 12/1984 Computer Science (CS) Graduate

- 1987 Post-Graduate "Pace Setter Award" Finalist

1/1985 - Current: Countless business and technology continuing education

courses, seminars, studies, etc.

AWARDS AND CERTIFICATIONS:

2003-Current, Project Management Institute (PMI) certified Project

Management Professional (PMP)

2002-2009, TX-Licensed Mortgage Broker

1998-Current, TX-Licensed Real Estate Broker

1996-Prime Contributor to National Call Center of the Year and Gold Award

for Call Center Excellence awards

1987-1996 Novell Certified Network Engineer (CNE)

1987 UnitedHealthcare - Student Resources - Employee of the Year

1987, Illinois Central College Post-Graduate "Pace Setter Award" Finalist

CORE SOFTWARE SKILLS/TOOLS ADDENDUM

Competency Skill Level Years Used Last Used

Operating Systems and General Office Software

Microsoft Windows and all versions of MS/PC DOS Expert 28 2012

Microsoft and Novell network administration Intermediat 28 2012

e

Mainframe and minicomputer-based operating Intermediat 8 2012

systems e

Microsoft Office (Word, Excel, PowerPoint, Expert 25 2012

Access, Outlook, etc.)

Microsoft Visio Expert 15 2012

Microsoft SharePoint Intermediat 8 2012

e

Frameworks/Middleware/Protocols

Microsoft's .NET Technology Architecture Intermediat 9 2012

e

Web Services / Service-Oriented Architecture Expert 8 2012

(SOA)

Microsoft Internet Information Server (IIS) Intermediat 17 2012

e

Microsoft Transaction Server Intermediat 6 2003

e

Component Object Model (COM/COM+/ DCOM) Expert 10 2012

Java 2 Enterprise Edition (J2EE) Intermediat 4 2006

e

Common Object Request Broker Architecture Intermediat 2 2000

(CORBA) e

Software Application Development Languages

Hypertext Markup Language (HTML) Expert 18 2012

Active Server Pages (ASP) and ASP.NET Intermediat 16 2012

e

Dynamic HTML (DHTML) Intermediat 10 2011

e

Microsoft FrontPage Expert 10 2009

JavaScript Intermediat 9 2012

e

Java Intermediat 3 2003

e

Extensible Markup Language (XML) Intermediat 6 2011

e

Macromedia Flash Animation Beginner 3 2003

Visual Basic (VB) and VB.NET Expert 17 2012

C#, C++, C Intermediat 13 2012

e

Visual DataFlex (fully object-oriented 4GL with Expert 18 2012

an extensible framework)

COBOL, RPG, Assembler Intermediat 9 2012

e

Integrated Development Environments (IDEs)

Microsoft Visual Studio and Team Foundation Expert 14 2012

Server (TFS)

Microsoft SourceSafe Expert 11 2007

Rational ClearCase Intermediat 3 2005

e

Borland JBuilder Beginner 2 2003

Rally Beginner 1 2008

Business Analysis/Project Management

Microsoft Project Expert 18 2012

Universal Modeling Language (UML) Intermediat 12 2012

e

SemanticSpace PPM Studio (comprehensive project Expert 5 2012

portfolio system)

Primavera TeamPlay Expert 3 2005

Daptiv / eProject Intermediat 2 2006

e

Rational Suite AnalystStudio Intermediat 2 2002

e

Borland Caliber RM Intermediat 2 2003

e

Database Management

Logical and Physical Database Design Expert 27 2012

Structured Query Language (SQL) DDL and DML Expert 23 2012

Microsoft SQL Server database administration Intermediat 15 2012

e

Oracle Server database administration Intermediat 3 2002

e

Microsoft Access Intermediat 15 2012

e

Pervasive Intermediat 3 1996

e

Business Intelligence (BI)/Data Warehousing

(ETL) S/W

SQL Server Reporting/Information Services Intermediat 5 2012

(SSRS/SSIS) e

Pervasive Data Junction Intermediat 14 2006

e

Cognos Impromptu Intermediat 2 2005

e

Informatica PowerCenter Intermediat 2 2005

e

Hyperion Essbase Intermediat 2 2005

e

Business Objects Beginner 5 2008

Seagate Crystal Reports Expert 10 2006

Quality Assurance Software

HP Test Director Expert 8 2005

HP WinRunner Intermediat 6 2003

e

HP LoadRunner Intermediat 6 2003

e

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