Darryl Smith

*** ******** **. #*

Atlanta, Georgia 30314

678-***-****/404-***-****

abojqf@r.postjobfree.com

Objective: To work within a company that will utilize my

existing Sales and Customer Service skills while promoting

both personal and professional growth.

Experience: NAARI Housing Counseling Agency

Tucker, Georgia

Sales Manager

Feb 2010 to Feb 2012

? Ran training sessions for new Customer Svc,

Sales Reps and current employees.

? Kept records of customer interactions with the

10-15 sales reps under my supervision to ensure that the

proper mortgage procedures were followed.

? Tracked sales for sales reps while maintaining

company standards on personal sales.

? Made 80-100 cold and warm calls daily to generate

new business.

National Publishing

Group

Atlanta, GA

Inside Sales Representative

March 2003 to Jan 2010

? Supervised a staff of 10-15 telemarketers to upgrade

customer accounts by selling products and services.

? Checked to ensure that the appropriate changes were

made to resolve customer complaints and concerns

? Performed quality control calls to ensure company

protocol was followed.

? Made 80-100 cold and warm calls to generate new

business.

American National Mortgage

Cleveland, Ohio

Senior Loan Officer

June 1995 to Jan 2003

. Supervised 10 loan officers in loan origination

activities.

. Audited files prior to submission to select

appropriate loan products.

. Examined and verified documents for prime and

subprime mortgages

. Prepared and submitted closing documents

. Made 75 cold and warm calls daily to generate new

business

Sears American Siding and Deck Columbus, Ohio

Inside Sales Representative June 1987 to Dec 1994

. Made 80 cold Calls daily to homeowners in

designated areas to set appointments for Outside Sales

force.

. Verified appointments of junior staff

members.

. Handled customer complaints and inquiries.

. Managed telemarketing staff and acted as liason

between inside and outside sales force.

. Ran appointments to fully understand outside sales

demands.

Education: Ohio State

University

References: Available upon request

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