Customer Service Sales

Location:

Posted:

February 28, 2013

Oscar Castillo

Houston, Texas 77063

T el: (713) 202 - 6642

Email: **************@*****.***

B achelor of Arts in Psychology with a M inor in Business Management

St. Joseph Academy H igh School

January 2012 – December 2012

Smith & Associates; Servermonkey.com, LLC.

In charge of Servermonkey.com’s first reverse logistics project and four temp

Oversaw the breakdown of all the computers we received, as well as creatin

for the assistants to follow. Included t roubleshooting/installation of Wind

Android. I also would replace faulty hardware such as hard drives, RAM, po

Responsible for sending frequent sales reports, in addition to keeping

March 2009 – January 2012

Best Buy Co., I nc.

Counter I ntelligence Agent, Geek Squ

• Diagnosing and servicing a variety o

issues, and other electronics

• Everyday work involved virus re

backups, installing hardware and

reimaging computers using Acronis.

• Responsible for proper documentation

each unit and interactions with custo

• Frequently t roubleshooted computer i

P roficient in speaking, reading, and writing both English and Spanish

Excellent comprehension and retention when it comes to learning new proce

Familiarized with Windows XP, Vista, 7, OSX, iOS, and Android. Proficient i

Publisher, Power Point, and Excel. Basic experience with Windows Server 20

Ability to build and maintain computers; set up and run basic networks

Approximate typing speed of 70 words per minute

Timothy James Edgerly – IT Customer Service Rep; H ISD Tel: (713) 875

Simons – Director of North American Operations; Smith & Associa

Ayo Arojo – Former deputy of Counter Intelligence; Best Buy Co., Inc. Te