Customer Service High School
Resume:
Brian K. Carnaby
abojcm@r.postjobfree.com
Humble, Texas 77396
Education
Bachelor of Science in Education
University of Nebraska-Lincoln (UNL), Lincoln, NE May 2012
Major: Social Science Secondary Education (Grades 7-12)
Overall GPA: 3.969/4.0; Honors each semester
Certificates
Texas Teaching Certificate (Social Science 4-8, 8-12)
Issued 1/22/2013
Expires 1/22/2014
Nebraska Initial Teaching Certificate (Social Science 7-12)
Issued 5/22/2012
Expires 8/31/2017
Related Experience
Student caller, University of Nebraska Foundation, Lincoln, NE
September 2012-December 2012
. Solicited donations to University of Nebraska from alumni via phone
call
. Developed interpersonal and customer service skills working with
disgruntled and discourteous callers
. Included conducting financial transactions over phone with
customer/alumni
Student Teaching/Substitute Teaching, Lincoln Southeast High School,
Lincoln, NE
January 2012-May 2012
. Taught three periods of grade 9 students in honors/differentiated
civics
. Taught two periods of grade 11-12 students in elected criminal justice
course
. Taught one period of students in grade 9 through 12 in online learning
course
. Participated in all aspects of teaching, including mid-term reports,
PLC meetings, administrative meetings, and extra-curricular activities
. Certified local substitute teacher for when cooperating teacher was
absent
Student mentor and tutor, Nebraska College Prep Academy at UNL
August 2011-December 2012
. Served as personal mentor for at risk high school and college students
from disadvantaged backgrounds at Omaha North and Grand Island Senior
High in Nebraska
. Served as tutor for college students in geography and psychology
courses
. Served as chaperone and resident assistant during summer science camps
at UNL
. Promoted opportunities in higher education for at-risk, low income,
and diverse students in disadvantaged neighborhoods
Desk assistant, UNL
August 2009-December 2012
. Delivered friendly and prompt customer service to students and parents
in university dormitory
. Dealt with health, weather, and security emergencies
. 2+ years cash handling experience
. Experience sorting and delivering USPS, FedEx, UPS, and various other
types of mail large dorm complex
2nd Practicum, Lincoln High School, Lincoln, NE
September 2011-December, 2011
. Taught one period of 10th grade world history
. Created, planned, and implemented units including industrialization,
imperialism, and revolution
. Worked with students with diverse backgrounds and needs
. Experience working with exceptional learners
1st Practicum, Upward Bound, Lincoln Northeast High School, Lincoln, NE
September 2010-December, 2010
. Provided tutoring and mentoring services for Upward Bound students
. Tutored students who needed help in a variety of subjects, including
Math, English, and Social Studies
. Worked with diverse students with varying ability levels
Keller Plan Teaching Assistant, UNL
January 2010-May 2010
. Served as teaching assistant for Keller Plan Psychology 181
. Tutored students in introductory psychology course
. Worked front desk of Keller office, answering students, parents, and
faculties queries
Undergraduate Research Assistant, UNL History Department
January 2010-December 2011
. Conducted digital scholarship projects under Dr. William G. Thomas,
professor of history and department chair at University of Nebraska-
Lincoln
. Engaged in XML encoding, photo restoration using Photoshop software,
tabulating and standardizing documents in Microsoft Excel, and
transcribing hand written letters into various electronic formats
Team Member, Camille's Sidewalk Caf, Omaha, NE
November 2007-June 2008
. Handled cash, check, and credit card transactions efficiently and
accurately as cashier
. Provided courteous yet prompt customer service in busy atmosphere
Honors
Dean's List, College of Education and Human Sciences, Fall 2008-Fall 2011
Regent Scholarship 2008-present
Graduation from Honors College with completion of honors thesis
Graduation with High distinction (GPA above 3.950)
Eagle Scout 2007
Volunteer Activity
Junior Assistant Scoutmaster, Boy Scout Troop 331, Omaha, NE July
2008-July 2009
Student assistant, Malone Community Center, Lincoln, NE August-
November, 2010
Volunteer Researcher, University of Nebraska, Lincoln NE October 2012-
December 2012
Campus Activities
Member, Cornhusker Marching Band, UNL, 2008-2012
Member, Honors Program, UNL, 2008-2012
Honors Thesis/Case Study Research
Student Involved Assessment in High School History Classroom, UNL, May 2011-
May 2012
Advisor: Dr. Susan Wunder
. Studied effects of student involved assessment and traditional
assessment on classroom engagement in a high school history classroom.
. Conducted non-participant observational case study research at Lincoln
High in 10th grade World History classroom while observing all IRB
guidelines
Computer Skills
Microsoft office, XML, Photoshop, Pinnacle (grade book software)
References
Jim Barstow
Instructor
University of Nebraska-Lincoln
Department of Teaching, Learning, and Teaching Education
118 Henzlik Hall
Lincoln NE 68588-0355
abojcm@r.postjobfree.com
Noa Craft
Teacher
Lincoln Southeast High School
2930 S. 37th St.
Lincoln, Nebraska 68506
402-***-**** ext. 64132
abojcm@r.postjobfree.com
Jeff Hall
Retention & Mentor Coordinator
University of Nebraska-Lincoln
Office of Admissions/Nebraska College Prep Academy
1410 Q Street
Lincoln, NE 68588-0417
abojcm@r.postjobfree.com
Lola Young
Residence Life Services Supervisor
University of Nebraska-Lincoln Housing
Cather, Pound, Neihardt, Husker and the Courtyards
540 N. 16th
Lincoln, NE 68508-1293
abojcm@r.postjobfree.com
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