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Customer Service Administrative Assistant

Location:
Richmond, VA, 23234
Salary:
15.00
Posted:
March 02, 2013

Contact this candidate

Resume:

JODY M. JACKSON

**** ****** ***** *****

Richmond, Virginia 23234

804-***-**** Alt 804-***-****

Email: aboj65@r.postjobfree.com

WORK EXPERIENCE:

**/**** – 02/2013 Verisk Health

Department:

Title: Medical Records Data Entry Specialist

• Transcription of In-Home assessments-

o Handwritten assessments by MD, NP, RN, Etc… transcribe and update scanned

handwritten assessments form and convert them to electronic form for Insurance

companies.

01/2012 – 10/2012 Lucy Corr Village

Department: (Nursing)

Title: Unit Secretary

• Prepares and ensures accuracy of the current labeling of the residents’ room, beds, wheelchairs,

medical records, and ID Bracelets

• Delivers medical records, forms, reports and correspondence between the units and the Nursing

office.

• Maintains par level of forms to medical records and purges old data

• Organizes, files and retrieves data from medical records upon request

• Maintains established levels of supplies and forms

• Assists in Medical coding of closed resident charts and prepares for consultant

• Records inventory of residents’ personal belongings upon admission

• Ensures all departments have current resident census information

• Thins active records according to policy

• Serves as a receptionist on station

• Coordinated faxing of information to M.D.’s

• Schedules transportation for residents going to outside appointments

• Performs other work as required

09/2011- 11/2011 VA Department of Health

Department (STD/Pharmacy Services)

Title: Data Entry Specialist

• Customer Service

• General Office: phones, faxing, filing, copying, mailing, scanning and printing

• Processing large volumes of laboratory screening reports, morbidity reports, and surveillance

records containing a variety of communicable diseases data from private and public health

providers statewide.

09/2010- 6/2011 Prudential Slater James River Realtors

Department: (Relocation Dept)

Title: Administrative Assistant

• Customer Service

• General Office: Phones, Faxing, filing, Copying, Mailing, and scanning

• Go to various Properties to drop off/pick up keys, forms, take photos, etc…

• Input and/or update listings onto MLS site

• Create or update Advertisements for Listings to be placed in Realtor Magazines, etc.

• Maintain weekly and monthly status reports on Listings.

04/2010-09/2010 EEOC- Equal Employment Opportunity Commission

Department: (General Office)

Title: Administrative Assistant/Receptionist

• Customer Service

• General Office: Phones, Faxing, filing, Copying, Mailing, and scanning

• Greet and Meet

• Receptionist duties- Answering and returning calls as needed

• Maintain logs for incoming calls and Walk-ins

• Organize files

• Preparing notices for (closure)files

• Inputting data for Closure files in IMS System

• Preparing 161’s and other forms for resolution

• Preparing correspondence, i.e., graphs, tables, and etc..

05/2009-12/2009 Virginia Housing Development Authority, Richmond, VA

Department: (Single family)

Title: Temporary Reservations Assistant

• Assisted Manager with daily functions of department.

• General office includes: faxing, filing, mail, copying, printing, phones and taking messages

• Logged and assigned loan files for Underwriting Department

• Organization of records for department

05/2008-02/2009 VA Department of Transportation, Richmond, VA

Department: (Learning Liaison Team)

Title: Administrative Program Specialist II

• Entered and updated information onto Virtual campus (Internal Website) for employee’s to track

training..

• Entry of tuition reimbursement Information into Virtual Campus…

• Customer Service, data Entry and Problem solving.

• Responsible for Scheduling of Training room.

• Support for documenting the inventory of training, courses, & Attendance.

• Entry of Backlog of training rosters

• Support to the Senior Staff re: use of Virtual Campus.

• Entered and updated information when necessary onto (FMS II, VDOT’s Financial

Management System, is to provide online, up-to-date information to help process transactions

and manage day-to-day financial operations such as Purchasing, AP & AR).

• Other administrative duties including; filing records, organizing files, printing, copying, faxing,

scanning, contacting employees/customers.

12/2006- 11/2007 Long and Foster Realtors, Inc, Richmond, VA

Title: Agent Service Coordinator

• Processed all listings submitted by imputation, updating and editing them into MLS- (Multiple

Listing Service).

• Assisted agents and staff with basic day-to-day needs related to the Real Estate Market

• Typed and created flyers for Agents

• Typed annual HUD letters for Agents

• Composed, typed and edited correspondence for agents

• Scanned, uploaded, and E-mailed photos to various sites for Agents

• Order business supplies for Marketing purposes for Agents

• Print and distribute inventory reports

• Create and edit forms, rosters, etc… as necessary

• Assist Manager with new agent orientation (forms, signs, cards, codes, procedures, etc.)

• Update or Edit listings in MLS ( Multiple Listing Service )

• Schedule ads for Times-Dispatch

• Record, type, and distribute minutes for sales and training meeting

• Backup receptionist

• Conducted Notary duties as needed

EDUCATION:

• Bryant and Stratton College

o Associate of Applied Science, Medical Assistant

o Graduation date June 2011

• Ultrasound Diagnostic School, Elmsford, NY 97-99

o Received Certificate

• Roosevelt High School, NY 85-89

o Received Diploma

SKILLS:

MS Office -Up to and including MS office 2007: MsWord, MsOutlook, MsExcel, MsAccess, Ms

Power Point, MsPublisher, Medical Manage (healthcare), Kronos (Timekeeper, CD-PAS (Payroll),

Lotus notes (VCU), FMSII, and Internet Savvy.



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