NICOLE JACKSON

***** ********* ********* #****

Euclid, OH 44132

216-***-****

aboix5@r.postjobfree.com

CAREER OBJECTIVE:

Enthusiastic highly motivated and goal oriented professional wishing to obtain an entry level position in an office environment where I can utilize my pre-existing skills in computing, database management and business intelligence and experience to working as part of a team. Currently pursuing a Bachelor Degree in Information Technology with a concentration in Networking and Telecommunication.

Experience includes:

• Strong analytical and problem solving skills.

• Excellent written and verbal communication skills.

• Highly trustworthy, discreet and ethical.

• Resourceful in the completion of projects, effective at multi-tasking.

• Continuously expanding insurance and facility knowledge.

• Effectively communicating with and training a varied audience within pressured, fast-paced team environments to promote the positive image of the organization, its products and services.

• Leading and surpassing goals individually and team.

• Advocating, persuasion, and negotiation in sensitive client and colleague relationships to inspire and increase trust and confidence to resolve issues and problems, successfully managing expectations of clients, management and colleagues.

• Managing multiple projects and progressive responsibilities.

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• Responsible for providing high quality investigation of all primary and secondary billing with a high percentage of resolve, provided on-line reporting.

PROFESSIONAL EXPERIENCE:

Cleveland Clinic Foundation, Independence, OH

Account Representative II (2/2008 – Present)

Responsibilities include customer service, insurance billing and follow-up processes for commercial and government payers, insurance verification, cash application, credit balance resolution and/or account reconciliation. Recommends and executes policies and procedures in conjunction with the supervisor to insure the timely resolution of patient service and third party reimbursement issues to foster an environment of total customer responsiveness.

U.S. BANK HOME MORTGAGE, Bedford, OH

Mortgage Release Associate (5/2005 -2/2008)

Prepare mortgage releases for several states, order payoff checks; verify municipal procedures to assure accurate mortgage release, scan and bar code loan files. Sound knowledge of the procedures administering mortgage of all types of properties. Ability to interpret and apply verbal and written instructions. Ability to exercise sound judgment and demonstrate initiative. Proficiency with PCs including database and word processing software applications. Ability to identify and execute priorities with a sense of urgency

OHIO SAVINGS BANK, Cleveland, OH

Senior Loan Delivery Specialist (10/2003 – 2/2004)

Identified and resolved file deficiencies in a timely and effective manner by working with Correspondents, Account Executives and other appropriate sources. Verified and input necessary underwriting and / or credit data into system, ensuring data integrity. Required tasks and duties completed on a strict time limit to meet investor deadlines. Listened and responded to customers with courtesy and professionalism. Audited routine to complex loan files to ensure bank and investor requirements are met and that all required loan documentation in such files is accurate and properly executed.

New Loan Set-Up Auditor II (8/2001 -10/ 2003)

Set up Hazard and Tax insurance information; validated loan information on the database with documents in the loan file; Responsible for maintaining integrity of the database used by loan services to service the customer; Performed various general office and clerical duties.

Records Retention Associate I (8/2000 -8/ 2001)

Researched customer's request on mortgage files; Performed quarterly purging of paid off loans. Entered all information regarding customer's mortgage loans on different loan systems; perform various office duties.

EDUCATION:

University of Phoenix - 2009-Present

Bachelor Degree Information Technology (2014)

Cleveland Institute of Dental/Medical Assistant - 1998-1999

Certificate of Dental Assistance

Cuyahoga Community College - 1992

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