Sales Customer Service

ROBERT L. FERRARI

** ******* *****, ***** *******, New York

******.*.*******@*****.*** • 914-***-****

U.S. Citizen

SUMMARY OF QUALIFICATIONS

Skillful and dedicated individual, with extensive experience in coordination, planning and support of

daily operations, sales, marketing and administrative functions.

Demonstrated capacity to provide comprehensive support for executive-level staff including

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scheduling meetings and effectively managing all essential tasks.

Adept at developing and maintaining detailed administrative, sales and procedural

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processes, that improve accuracy and efficiency and achieving organizational objectives.

Highly focused and results-oriented in supporting complex, deadline-driven operations; able

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to identify goals and priorities and resolve issues in initial stages.

Adept at driving growth of company revenues and improving sales – team performance.

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Talent for identifying customer need and representing appropriate company products and

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service offering.

Demonstrated ability to gain customer trust and provide exceptional follow up.

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Expertise in resolving escalated customer service issues.

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Proficient in Microsoft Office System (including Ms Word, Excel, Power Point), Microsoft

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Windows® operating system, Internet and E-mail.

PROFESSIONAL EXPERIENCE

NEWBIZ S.R.L., SAN MICHELE SALENTINO (BRINDISI), ITALY December 2010 - October 2011

Sales, Marketing & Telemarketing Executive

Served as an Executive to provide high-level sales and marketing support to Sky Italia, a satellite

network tv.

Recruited to lead a team of 38 employees in daily sales, marketing and telemarketing operations,

providing employees with tools to maintain and improve teams service level. Increased employee

performance and attendance through daily mentoring, one-to-one discussion and motivational

strategies.

• Achieved and exceeded company’s projects and sales targets.

• Received outstanding positive comments from team members on employee reviews, as well as

exceptional feedback from general management.

Continued…

ROBERT L. FERRARI

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ODISSEA GROUP S.R.L., AVERSA (CASERTA), ITALY September 2009 - November 2010

Area Manager, Marketing Consultant

Managing marketing activities for an agency service including wedding plans, interior design,

mortgage and financing.

Tenacious in building new business, securing customer loyalty and forging strong relationships with

external business partners. Developed presentations and served as the company public relation

representative. Prepared bi-weekly time, expense and travel reports, short and long term profit

plans.

• Selected to coach and mentor new marketing consultants representatives for opening a new

office department.

• Developed and implemented strategic plans to increase groups performances.

MODA & MUSICA S.R.L., UMM CLOTHING, CASAPULLA (CASERTA), ITALY March 2008 – August 2009

Sales Manager Executive Assistant

Directed day-to-day office operations, providing fundamental support to company’s General

Management, concerning man-woman clothing, street-wear and artist outfits.

Oversaw all sales and business development functions, including sales department organization,

customer relationship development and new contract negotiations. Compiled and analysed data

from monthly reports to prepare directors presentations to executive management. Prepared,

managed and developed internal, incoming and outgoing official correspondence that facilitated

effective communication and transfer of information.

• Excellent coordination of national and overseas business meetings with clients, national

and overseas agents and distributors, demonstrating talent introducing the company and

establishing a collaborative contract.

• Demonstrated excellent capacity in public relations and customer care.

• Served as company’s interpreter.

ALFABYTE S.R.L. (BARI) October 2006 – February 2008

Sales Consultant and Customer Service Specialist

Served as Sales Representative for sales and marketing of (IC3) Internet and Computing Core

Certification, Microsoft Office Specialist and related computer science courses at Alfabyte S.r.l.

in Southern Italy.

Assist in seeking out and establishing new customers for Alfabyte in the assigned geographical

area. Files daily sales reports and completes all paperwork in accordance with company

procedures. Responsible for promoting IC3 related workforce development and educational

programs, providing new avenues of outreach in the community.

• Developed and implemented strategic plans to increase potential customers outcome

• Secured numerous companies achievements awards for consistently providing excellent

service and by tactfully resolving sensitive issues.

EDUCATION

- Aeronautical Engineering program – University of Naples “ Federico II “

- Alfabyte S.r.l. Computer Science Technical School – Bari, Italy

- IC3, internet & Core Certification - Microsoft Office Specialist

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