Robin Bradbury

** ***** ******, *******, *** *NT, UK

Email: aboie7@r.postjobfree.com

Tel: +44-147*-******

Voice Design Consultant

As a Voice Design Consultant working in the financial sector, I have

considerable experience providing technical leadership and direction for

the customer, suppliers and internal teams. As well producing designs and

leading the development and implementation of UC projects, I am an expert

in the writing and implementation of policies and procedures and the

production of solutions including cost/timescale estimates.

Key Skills

Voice Network Design, Solution Design, IP Telephony, CUCM, Cisco HUCS,

VOSS, Service Management, Data Analysis, Process Design, Automation and

Scripting, Java, Excel VB, Perl, AXL programming, Fluent in Spanish.

Certifications

CCNA Voice, CCNP Voice (due to complete in the next few months)

Six-Sigma Green Belt

Career History

Feb 2012 - Date BT, Voice Design Consultant / TDA

Major Responsibilities and Achievements:

Voice Design Consultant and Technical Design Authority for a major

UK Bank responsible for requirements capture and design of new

voice solutions, production of quotes, problem troubleshooting.

Customer facing.

Technical Lead for the migration of approx. 1200 locations / 20k

phones onto the Cisco HUCS platform from legacy Call Managers

Led Design and implementation of a SIP Trunking Solution to

support a 3rd party Conferencing Server

Feb 2008 - Feb AT&T, Solution Designer / Voice Network

2012 Specialist

Major Responsibilities and Achievements:

Requirements capture and design of solutions and production of

quotes

In 2010 created Solution Designs for a major UK Bank producing

2.8M in revenue.

Created an automation tool that reduced time to create Bulk

Loaders for VOSS/CUCM/Voicemail by 60% and significantly reduced

errors.

Improved quality and reproducibility of solution designs using

templates, building blocks, wikis and cost model improvements and

by acting as a peer-reviewer.

Managed and implemented complex dial plan changes for the customer

Created Operational Level Agreements and Problem Management

Processes for key services

Nov 2004 - Jan IBM, Service Manager / Voice Network Specialist

2008

Major Responsibilities and Achievements:

Created and implemented Asset Management Processes and tools to

support an estate of >10,000 Network Devices and >60,000 IP

Phones.

Created and implemented over 30 IMAC Processes to support a large

UK Bank supporting 1200-1400 requests per month with an annual

revenue of approx. 1.2m

Provided technical support to the largest IPT Transformation

Project in Europe at the time, creating automation for

provisioning of customer configurations and consultancy for the

porting of approximately 100k numbers to an alternative network

supplier

Sep 2003 - Oct Lloyds TSB, Service Assurance

2004

Evaluation of potential suppliers to provide Voice and Data

Network Services, I wrote sections of the ITT, evaluated RFP and

ITT responses, contributed to the Statement of Work and also

carried out due diligence data gathering prior to outsourcing of

network services.

Jan 2002 - Jan

2003

Living in Mexico improving Spanish.

Dec 1999 - Jan Concert, VoIP Specialist

2002

Detailed design of VoIP Services covering all aspects of the

platform including call flow/logic design, installation,

configuration, security, backup, and provisioning.

Oct 1995 - Nov BT, Intelligent Network Designer

1999

Requirements capture, design, development and test of switched

network services running on Intelligent Network and Service Node

platforms.

Qualifications

1994 - 1995 Aston University, M.Sc. Information Technology

Project: Speech Recognition Software

1991 - 1994 University of Exeter, B.Sc. Physics (Grade 2-1)

1989 - 1991 Maiden Erleigh School, A-Levels

Maths (A), Further Maths (A), Physics (B),

English (C)

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