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Project Customer Service

Location:
South Pasadena, CA, 91106
Salary:
75000-85000
Posted:
February 26, 2013

Contact this candidate

Resume:

Correspondence

*** * ******** ***, *-Mail:aboids@r.postjobfree.com

APT 1, Pasadena, Mobile# 248-***-****/626-***-****

California,

91106.

USA

Profile

. Having 7.4 years of IT Experience.

. Having 2 years of IT experience IN USA (1 year in MI & 1 year in CA)

. Excellent analytical and problem-solving skills.

. Possess good communication and presentation skills and enjoy teamwork.

. Ability to get with new concepts, applications and master them.

Objective

. Seeking a responsible position to work to the best of my potential for

growth of the company and to improve my Knowledge with my experience.

Education

. B.E (Electrical) from Dhanalakshmi College of Engineering afflicted to

Anna University, during the period 2001- 2005.

. PG - Information Technology Symbiosis University, Pune.

Certifications

. SCJP 5.0 certification awarded by Sun Microsystems.

. SCWCD 5.0 certification awarded by Sun Microsystems.

Professional Experience

Computer Sciences Corporation(SEI-CMM Aug 2008 - Till Sr. Software

LEVEL 5,PCMM) Date Engg.

Verizon Data Services (SEI-CMM Level Apr 2007 - Aug 2008 Analyst

5) Programmer

HTC Global Services Private May 2005 - Apr 2007 Programmer

Ltd(SEI-CMM Level 5) Analyst

Technical Expertise

Operating System Windows 9X/NT/XP,UNIX,Linux

Database Oracle 9i,MySql 5.0,DB2,MSAccess

Language C++ & Java

Frameworks Struts, Spring, Tiles, Hibernate, REST & JAX-WS Web

service

Web Technologies HTML, Java Script, JSP, Ajax, Servlet, Websphere

Portal, Android, & XML

Web & App server Tomcat,JBoss,OC4J,Weblogic 8.1,Websphere 6.0, Sun

Tools Eclipse, Toad, JDeveloper-10g,Flow Builder

3.5,putty,WinScp,

RAD 7.0,SoapUI

Project Win CVS, Clearcase, Dimensions, Star team, SVN

Management

Distributed RMI, EJB

technologies

Development/Confi Ant, Maven

guration Tools

Project Details

1) DMS-SA

Client : Kaiser Permanente, USA

Project Location : Pasadena, California

Technologies used : Java, GWT, Spring, Hibernate, Jax-ws

Webservice, Oracle, RAD7.0,

Agile

Environment : Windows

Team Size : 2

Server : Websphere 7.0

Period : Mar 2012 -Till Date

DMS SA (Document Management Strategy Self Authoring) project is to create

an enterprise-wide document authoring solution. Self-Authoring enables

Authors, business users & Clients with self-service, Self-Authoring,

Workflow, Content management and deployment capabilities. Business users

can compose documents and wide variety of related actions on those

documents

Responsibilities

. Extensively used RAD for writing code and building application.

. Involved in development of screen using GWT, Spring and Hibernate

framework

. Implemented JAX-WS web service for communicating with Dot net platform

. Used CXF framework to generate JAX-WS service code.

. Used Soap UI client to verify the request SOAP xml and response xml

. Implemented Client side logging for GWT

. Implemented Log4j for server side logging.

Project Details

2) WEBRFQ

Client : Chrysler, USA

Project Location : Auburn Hills, Michigan

Technologies used : Java, Jsp, Struts, Hibernate, Java Script,

Webservice, DB2, RAD7.0

Environment : UNIX

Team Size : 2

Server : Websphere 7.0

Period : Aug 2011 -Mar 2012

WEBRFQ application is used to procure material from different suppliers.

The requisition for Direct, In Direct and Raw material will be created in

SAP system for tool purchase and this requisition will be inserted in to

WEBRFQ Requisition table. Buyer will be able to see the requisition and

assigned to selected supplier. Supplier will quote for particular

requisition Buyer will choose particular supplier and send this data to SAP

for creating purchase order.

Responsibilities

. Collated the requirements, analyzed the requirements with the SAP

application and defined the Business Process of the Customer

. Extensively used RAD7.0 for writing code and building application.

. Designed marshaling and unmarshaling technique to convert xml to Java

object and vice versa.

. Created validation class to validate XSD and XML

. Designed XSD for sending xml files to SAP

. Generated schema classes out of XSD using XJC

. Created ant script to build as jar package.

. Created public and private key using ssh gen in AIX server to send XML

files to SAP Server.

. Created Cron tab in AIX server to run for scheduled time

. Used Soap UI client to verify the request SOAP xml and response xml

from Remedy (Ticket tracking tool).

. Involved in development of screen using XDF framework and servlet

. Involved in integrating testing with SAP application team.

.

Project Details

3) Procurement

Client : Chrysler, USA

Project Location : Auburn Hills, Michigan

Technologies used : Java, Jsp, Struts, Hibernate, Java Script,

Webservice, DB2, RAD7.0

Environment : UNIX

Team Size : 2

Server : Websphere 6.0

Period : Mar 2011 -Mar 2012

Procurement portfolio contains application like webRFQ, STR, Tooling,

webCN, Price Matrix and Offload Steel.

Responsibilities

. Involved in support of procurement application.

. Involved in WAS 6.0 to WAS 7.0 Migration.

. Handling priority 1 and 2 tickets

. Coordinating with client to get the requirement.

. Delegating to work to offshore.

. Coordinating status call with offshore.

Project Details

4) KPQS

Client : Kaiser Permanente, USA

Project Location : Chennai, India

Technologies used : Java, Jsp, Struts, Hibernate, Java Script,

Webservice, DB2, RAD7.0

Environment : UNIX

Team Size : 2

Server : Websphere 6.0

Period : Apr 10 -Till Date

KP Quick Start began as a 2005 KPIT Customer Experience Initiative to

improve customer service. (Customers are HR, Recruitment, Hiring Managers

and New Hires). It is designed to be a Single Point of Contact (SPOC),

single point of entry (SPOE) process for on-boarding new hires.

KP Quick Start is also the name of the Single Point of

Entry application for entry of the data to drive the request interface and

workflow management. The interface application then auto generates Remedy

tickets and eliminates manual rework and hand-offs.

Responsibilities

. Collated the requirements, analyzed the requirements with the existing

application and defined the Business Process of the Customer

. Extensively used RAD7.0 for writing code and building application.

. Implemented webservices for generating tickets, cancelling tickets,

getting region information's etc in Remedy.

. Used Soap UI client to verify the request SOAP xml and response xml

from Remedy (Ticket tracking tool).

. Implemented the mailer component to send mail to manager after

generating ticket in Remedy.

. Co-ordinate with client(mails and Telecons)

Project Details

5) TCM

Client : Kaiser Permanente, USA

Project Location : Chennai, India

Technologies used : Java, Jsp, Spring MVC, AOP, Java Script,

Ibatis, Oracle, RAD7.0,

Itext, DisplayTag.

Environment : UNIX

Team Size : 2

Server : Websphere 6.0

Period : Aug 09 -Apr 10

TCM is Total Compensation Management system which is used to handle the

performance appraisal system of the KP-IT Peoples. This system is used to

view the employee hierarchy structures, entering comments for performance

appraisal, viewing reports for every individual performance appraisal

comments.

This project is a migration project which is migrated from MVC1 to MVC2

pattern using jsp, spring, and ibatis technology

Responsibilities

. Collated the requirements, analyzed the requirements with the existing

application and defined the Business Process of the Customer

. Developed user interface using JSP, Java Script and HTML.

. Implemented Model View Controller (MVC) architecture Using Spring

Framework at the Web tier level to isolate each layer of the

application to avoid the complexity of integration and enhance ease of

maintenance.

. Developed Form Beans and Action Classes to model views and client side

functionality

. Created Controller Class which route submittals to appropriate Ibatis

components and render retrieved information.

. Implemented AOP Pointcuts for logging.

. Implemented DisplayTag 1.2 for pagination and reports.

. Extensively used RAD7.0 for writing code and building application.

. Involved in the development of Report using Itext to generate report

according to the user requirement.

Project Details

6) STEP

Client : Chrysler, USA

Project Location : Chennai, India

Technologies used : Java, Jsp, Struts, Java Script, Ajax, JDBC, DB2

Environment : UNIX

Team Size : 3

Server : WAS 5.0

Period : Aug 08-Aug 09

STEP is Supplemental Tracking Electronic Processing System. STEP is used to

handle timecard entries for Contractors working for Chrysler, track the

headcount, and manage the lifecycle of a contractor and for generation of

several financial reports of contractors.

STEP allows the supplemental workers to fill in their timesheet's weekly

followed by a set of approvals from their managers and financial

coordinators. It sends this information to the AP for final approval and

billing and it also provides several reports to track the invoices and

other details about the timecards, details about the workers, approvals and

rejection details about workers entries.

.

Responsibilities

. Analysis of the requirements

. Client Coordination (mails and Telecons)

. Preparation of the DLE, Design Document, Impact Analysis, UTP, UTR doc

etc.

. Development of code

. Testing the modules and fixing the issues created by Chrysler team.

. Implementation of Ajax.

Project Details

7) CallShark

Client : Verizon Data Services

Project Location : Chennai, India

Technologies used : JSP, JSTL, JavaScript, MySql, spring, Hibernate

Environment : Linux

Server : Sun

Team Size : 3

Period : Sep 08 - Aug 08

This is going to be an intranet application for the Verizon Data

Services for listening calls, storing data and generating reports.

Callshark has been extremely useful in reducing the transcription and

delivery time. This project helps the Verizon in following ways.

. Easy to create playlist and to make it as hidden and starred

playlist

. Easy to assign calls and tracking the same

. Easy to post important calls to other user for further analysis

. Easy to upload the calls based on the call sequence no. and to

create playlist

. Easy to allocate calls based on the nodes.

. Easy to hear calls and to enter related parameter

. Enabling customized reports for calls analyzed based on various

call parameters

Responsibilities

. Collated the requirements, analyzed the requirements and defined the

Business Process of the Customer

. Developed user interface using JSP, Java Script and HTML.

. Implemented Model View Controller (MVC) architecture Using Struts

Framework at the Web tier level to isolate each layer of the

application to avoid the complexity of integration and enhance ease of

maintenance.

. Developed Form Beans and Action Classes to model views and client side

functionality

. Created Action Class which route submittals to appropriate Hibernate

components and render retrieved information.

. Developed custom tags, JSTL to support custom User Interfaces.

Involved in designing and developing web pages using JSP, HTML, and

XML.

. Heavily used controls like Selection box, Drop down box, lists for

easy selection and used controls for easy navigation.

. Extensively used Eclipse for writing code.

. Implemented Cron job in spring for the automatic insertion of data on

daily basis.

. Involved in the Database design.

. Involved in the development of Report Template to generate report

according to the user requirement.

. Involved in deployment of the Application

Project Details

8) VRRC Voice Portal Admintool

Client : Verizon Data Services, USA

Project Location : Chennai, India

Technologies used : Java, jsp, servlets, struts, DB2

Environment : UNIX

Server : weblogic 8.1

Period : Apr 07 - Sep 08

An administrator may use the voice portal admintool to make the changes

to certain data that previously required development teams to modify and

load into prodcution.This will reduce the time it take to make the changes

to things like routing in the event a center experience an outage.

Some of the functions and data of the voiceportal admintool is accessible

via the telephone or through the verzion web. It's imperative that the data

may be accessible via the phones in the event natural disasters outage or

state of emergencies. Regardless of which method is chosen the

administrator receives the most current data.

Responsibilities

. Involved in requirements gathering, analysis, design and coding.

. Client Coordination (mails and Telecons)

. Integration of the different modules

. Testing the modules and fixing the issues created by testing team.

. Performed Unit testing and performance tuning for the module

. Designed and developed DAO, Application service to implement Business

logic and deploy them on the Web Logic Application Server.

Project Details

9) DESACS

Client : Reserve Bank of India

Tecnologies used : JDBC, JSP, JavaScript, Oracle, Struts, EJB

Server : OC4j

Team Size : 4

Period : Jan 06 - Apr 07

This is going to be an intranet application for the RBI FEDROs for

collecting and storing and generating reports. Automatically information

will be processed and errors will be sending to the Ads by Emails. This

application will helps the RBI in the following ways.

. Collection, processing and dissemination of data on banking,

corporate and external sectors.

. Planning, designing and organizing sample surveys of interest to

the Reserve Bank.

. Undertaking studies in the areas of interest and relevance to the

Reserve Bank.

. Generation of forecasts of important macro-economic indicators.

Providing technical support to other departments of the Reserve

Bank in statistical analysis in specific areas.

. Development of methodology for the measurement and estimation of

variables and improvement of the database of various sectors of the

economy through participation in committees, working groups, etc.

Responsibilities

. Developed the components in the application using Struts framework.

. Developed user interfaces for the application using JSP, Tiles, Struts

Tag Library, HTML, and JavaScript.

. Designed and developed business processes using Stateless Enterprise

Java Beans (EJBs).

. Extensively used various J2EE design patterns like Business Delegate,

Session Fa ade, Service locator, Transfer Object, Singleton, and DAO

. Developed DAOs (Data Access Objects) to access data from the database.

. Responsible for performing Client side and server side validations

using Struts validations.

. Developed SQL queries and utilized stored procedures and triggers to

perform transactions.

. Developed the application using OC4j server and Eclipse IDE

. Developed Applets for uploading multiple files in a single instance.

. Involved in deployment of the Application

Data Loader

Data Processing for DESACS aims at receiving data at various AD of the

RBI through various medium like floppy, compact disk or through the mail,

These files are loaded into the central repository and it is processed

through the data loader and inserted into the database for analysis and

statistics.

Responsibilities

. Involved in DataBase Connection.

. Creation of DAO.

. Iteration of XML values using DOM Parser.

. Creation of Log Files.

. Displaying Error value to User.

Declaration

I hereby declare that the above written particulars are true to the

best of my knowledge and belief.

Place: Pasadena,CA

V.Gnana Prakash[pic]



Contact this candidate