Customer Service Manager

Avraham Cohen

*** * ******* ******, **** Branch, NJ 07740

C ell: 732-***-**** Email: a ******.*******@*****.***

KEY QUALIF ICAT IONS :

• 10 years of warehouse (80,000 SF) and materials management experience.

• Proven efficiency in managing inventory, shipping and receiving.

• Ar ranged and coordinated inventory.

• Hard working and detail oriented, with the ability to multi-task effectively.

• Outstanding leadership, motivation, and communication skills.

AREAS OF EXPERT ISE:

* Leadership * Inventory Management *Team Collaboration

* Warehouse Operations *Communications *Forecasting Ar rivals

P ROFESSIONAL BACKGROUND:

2001-2011 Vandale Industries-ADS Logistics Edison, N.J

Warehouse Shipping & Receiving Inventory Control Supervisor

Supervise and trained personnel in 80,000SF warehouse. Developed and established new storage systems that improved

productivity and accuracy. Utilized; supervised computerized WMS system with bar coding labels and RF scanners.

Directed warehouse operations:

Receiving: forecast and perform all phase of arrivals (unloading, counting, inspection, pick rush orders, and put away).

Inventory Control: cycle count, maintained inventory reports including variance, consolidate identical merchandise, and

merchandise sweeps.

Pick orders: assign pull sheet orders to pickers according to ship and cancel days, monitor picking timing, and order spot

check for accuracy.

Return: Monitor recalls, RTV’s, product ID, maintains product adjustment.

Machinery: Certified on all power industrial vehicle, communicate repairs and maintenance with Service Company; sustain

compliance with all safety and corporate regulations (OSHA).

1995-2001 AC Copiers Brooklyn, N.Y

Owner

Repaired and serviced Office Equipment; copiers, fax and printers from different manufacturers. Sold contract’s, for

products, warranties and leases. Generated new customers and responsible for on-going customer service and technical

support. Managed supply and parts inventory for office equipment repair.

1985-1995 Pana-Product/United Photo Copy New York, N.Y

Copier and Fax Technician

Fulfilled work orders for repairs of copiers and fax machines. Managed office equipment parts and supplies inventory for

staff technicians. In-house manager - Customer Tech Support.

1980-1985 Alko Corp. Israel

Electrical Contractor for commercial and industrial facilities

EDUCAT ION :

* Middlesex County College- Introduction to Logistics Course

2012- Current

* Information and Technology Management School – SAP Program

* Open University – Professional Training Center for Technological Studies

1982- 1984

* Officer Israeli Army Combat Communications Training Course

1976- 1979

SKILLS: Outlook, Word, and Excel L ANGUAGES:

English & Hebrew References available upon request.

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