Azfar W. Mujtaba

**** ********** ***** – Wesley Chapel, FL 33544 – Cell 702-***-****

aboibh@r.postjobfree.com

Project Achievements

• Changed road map planning, developed new team structure, redefined individual duties to

streamline operations to move from 11th position in on-time in the region to top 3 every quarter.

• Successful implementation of move to new locations with minimal effect to on-time

performance.

• Developed and taught team procedure and communication skills between different departments

to reduce equipment damage by 75% over 6 months.

• Reduced processing time by redesigning work area and workstation positions to increase

individual productivity and efficiency,

• Developed new department practices and procedures to correct errors and service failures in

baggage service over a 6 month period.

• Streamlined the logistics to maximize the production of resources due to labor and time

constraints.

• Implemented schedule for 100 employees to increase productivity and reduce overtime

expenses.

Professional Experience

Delta Air Lines, Las Vegas 2009 – 2012

Red Coat (Operations Manager)

• Planned and managed daily allocation of operational and personnel resources to cost effectively

and efficiently achieve performance targets.

• Tracked and analyzed team's daily accomplishments and presented reports to upper level

management.

• Coached, mentored and developed team members to achieve current and future corporate

operational goals.

• Championed and lead change initiatives to continuously improve process efficiencies.

• Analyzed performance variances to determine and propose alternate solutions for operational

inefficiencies.

• Implemented action plans to address root causes of failures and support continuous

improvement initiatives.

• Reviewed and proposed labor allocation to reduce operational costs.

Service Excellence (Team Manager) Las Vegas 2005-2009

• Defined team responsibilities and workload in order to delegate assignments to team members.

• Trained and educated team members to work effectively in adherence to company standards.

• Mentored and coached individuals within the team to achieve performance targets.

• Scheduled and assigned duties to team in accordance with individual skills to maximize

productivity.

• Provided input to the development of corporate training programs.

• Conducted briefings and meetings defining daily goals, performance markers and plan of action

Customer Relations Associate Las Vegas 1996-2005

• Responsible for flight plan generation, inventory control, customer re-accommodation as well

as final weight and balance data generation.

• Reduced passenger inconvenience by utilizing all tools available during over sales.

• Responsible for baggage tracking using various software applications and service recovery

tasks including baggage recovery, delivery and repair

• Managed baggage service office which included researching baggage claims, assigning fault

responsibility and ordering replacement bag inventory.

• Responsible for addressing various customer service activities including passenger check-in,

baggage check-in and ticketing changes.

• Managed and resolved customer service issues and concerns during operational irregularities

which included service recovery, passenger rerouting and passenger accommodations

Education & Qualifications

• University of Nevada, Las Vegas

BS Electrical Engineering. - Completed 120 hours

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