Customer Service Manager
Resume:
Ramon Betancourt
********@*****.***
Education:
Coastal Carolina Community College
Jacksonville, N.C. 28546
Aug 2000- May 2002
Course work completed
Pharmacy Technician Completion Course
*NATIONAL CERTIFIED PHARMACY TECHNICIAN*
Career Readiness Certificate
White Oak High School
Jacksonville, N.C. 28546
1993-1997
High School Diploma
Work Experience:
CVS-Caremark Coverage Determinations
4924 Green Road
Raleigh, NC 27616
June 2012- Dec 2012
• Handled coverage determinations and redeterminations for drugs under Medicare and Medicaid Part D law
• Assisted in all communications with Pharmacists, Pharmacy techs, MD’s, and all other medical personnel with the process of approving or denying drugs for members through drug plan designs via faxes and over the phone
• Familiar with drug criteria and triage for Prior Authorizations which included Precert, Quantity Limitations, Tiering Exceptions, Formulary Exceptions, and Step Therapy
• Knowledgeable in maintaining HIPPA laws and level 1 and level 2 requirements for members
• Knowledgeable in pharmacy terminology (sig codes & meds) and processes including data entry
• Trained in MedHOK, Peoplesafe, Rumba, AS 400 and APM CAS computer systems
Kitchen and Lighting Designs
Jacksonville, N.C. 28546
Jan 2009- Sep 2011
• Experienced in drafting and reviewing kitchen blueprint orders necessary for correct cabinet shipment distributions.
• Responsible for distribution, maintenance, and installation of cabinets and countertops to residential and commercial clients.
• Responsible for procurement and maintenance of warehouse shipped merchandise, loading and unloading plus conducting inspections.
• Fork lift experience and conducted warehouse inventory.
• Monitored and trained new workers in above mentioned areas and reported results to company manager.
Emerald Isle Behavioral, Paraprofessional Health Care services
Sneads Ferry, N.C. 28460
Jan 2008- Jan 2009
• Monitored mentally challenged clients on a daily and weekly basis.
• Assisted/Managed medication pickup and intake by explaining how, when and the duration of times throughout the day/night for clients.
• Aided and/or Assisted with finances, behaviors, and day-to-day life skills.
• Trained to implement specific interventions under client crises situations and gaining client’s confidence by being a positive role model.
• Experienced in drafting, reviewing, finalizing, and submitting summary records/notes of time spent with all clients required for receiving payments from Medicaid.
All About Siding and Windows
2605 Idle Brook Circle
Jacksonville, N.C. 28546
Mar 2004- Jan 2007
• Owner and operator of vinyl or wood siding and window business.
• Responsible for providing excellent installation of siding and windows for guaranteed customer satisfaction.
• Managed and trained employees on correct procedures and implementations of all construction duties.
• Finalized employee payroll and created paychecks through Quickbooks payroll computer program software.
• Conducted routine professional advertisements and sales for promotion of business.
• Provided customer service by answering questions, phone calls, showing before and after pictures and personally selling all contracting jobs.
D and D Cleaning and Maintenance Inc.
1213 J. Country Club Road
Jacksonville, N.C. 28546
Mar 2000- Jan 2004
• Regional Sales Manager which included Initiating and managing all commercial and residential cleaning contracts.
• Conducted routine professional sales and advertisements for promotion of business by setting appointments.
• Hired, trained, managed and supervised employees on correct procedures and implementations of all janitorial duties.
• Finalized employee payroll and created paychecks through Quickbooks payroll computer program software.
• Maintained customer relations by conducting monthly building inspections, receiving customer feedback, and rectifying any job performance discrepancies.
• Coordinated monthly business meetings reporting inspection feedback results to employer and employees.
• Provided customer service by greeting, answering questions, and phone calls for retail janitorial products.
References:
Daisy Davidson
Dental Hygienist
Personal
Elaina Bonilla, SrA
United States Air Force
Personal
Jennifer Cruz
Alofa Behavioral
Professional
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