MARY A. DAFERMO

aboi4q@r.postjobfree.com

Work: +** (0-711*******

Mobile: +49 (0-176********

CMR 480 Box 1764 APO AE 09128

SENIOR IT SPECIALIST

SYSTEM ADMINISTRATION, DATABASE ADMINISTRATION

EXECUTIVE SUMMARY

Dynamic and forward-thinking Senior IT Executive with a history of aligning technology strategy with business needs to support organizational growth. Energized by new technologies and devising practical applications to optimize processes; diligent and resourceful in executing sophisticated solutions that create immediate impact and sustainable improvements. Recognized by executive leadership as a stabilizing force under chaotic circumstances and respected by associates as a thoughtful, diplomatic leader. Effective in client relations, mentoring and training, and communicating technical ideas to non-technical teams. Creative, resourceful, and diligent in uncovering opportunities to improve user-satisfaction and operational effectiveness. Extensive experience with secure military systems including Theater Operational Planning and Assessment Service (TOPAS), Defense Message Systems (DMS), Automated Digital Network System (AUTODIN), NATO SCARS II, AN/TYC-39 Message Switch, and Future Secure Vocie System (STU III). Recognized for professionalism and ability to build collaboration with vendors, business partners, stakeholders and project teams.

Areas of Expertise

Global IT Management – Process Improvement – Database Administration – Vendor Relations

System Administration– Project Management – Cost-Effective Strategies – Full Life-Cycle Software Development – Government

Entities -Customer Relations – Technical Documentation – Server Migration – Disaster Recovery Plans – Certification and Accreditation

PROFESSIONAL EXPERIENCE

SAIC, INC. 2008-Present

American defense company providing scientific, engineering, systems integration, and technical solutions.

TOPAS SYSTEM ADMINISTRATOR

Function as key onsite System Administrator and Subject Matter Expert for TOPAS. Direct accountability for complete hardware and software maintenance of all servers hosted on both the SIPRNET and JWICS networks. Spearhead multiple facets of server administration including security monitoring and analysis, VMS compliance, certification and accreditation. Implement DISA STIGs and Gold Disk for all software products. Mitigate and resolve software, hardware, performance and security issues in a timely fashion. Deliver end-user expertise across help desk functions, operational training, database design and requirements definition. Interface with TOPAS development team members in pinpointing inconsistencies and recommending process improvements. Provide technical and engineering support in the installation, integration and field testing of all software enhancements and patches.

• Pioneered re-accreditation of SIPRNET systems encompassing migration of old DITSCAP documentation to DIACAP format.

• Coordinated certification and accreditation of geographically dispersed TOPAS sites by promoting DIACAP documentation requirements.

• Authored SOPs and offered guidance to all TOPAS leveraging technical expertise garnered throughout tenure.

• Installed, configured and supported 12 iterations of TOPAS simultaneously exceeding corporate expectations.

• Championed Jackal Stone exercise onsite and at EUCOM producing timely evaluation support and overseeing new customer requirement to integrate TOPAS into the EUCOM portal.

• Conceptualized, designed, and instituted disaster recovery plan for all TOPAS sites.

• Created, tested and implemented an enterprise wide SOP for implementing SSL in ApacheTomcat hosting the TOPAS web application.

• Transitioning SOCEUR’s 49 MS Word country strategic roadmaps to SharePoint 2007/2010 Wiki pages.

DISCOVERY LOGIC, INC. 2006-2008

Offers systems, data, and analytics for real-time portfolio management and information virtualization.

LMC DMS REGIONAL SERVICE MANAGER/SYSTEMS ENGINEER

Operated as in-house Senior Technical DMS consultant supporting Global Service Manager and Regional System Manager charged with management of DMS Network Operations Center within DISA Europe Theater Operations Center in Germany. Acted as Tier III primary liaison between DMS integration contractor and external vendors. Additionally functioned as primary point of contact

for off-site Lockheed contractor. Specialized in resolution of existing and planned software and network releases, projected gaps in long-term system enhancements, and negotiation of technical requirements. Collaborated with customers continually to assess and discuss technical documentation and systems. Served as a key player in assisting Combatant Commanders and outside agencies on DMC functionality matters. Partnered with integration contractor in organizing system design and integration operations of DMS core products ensuring compliance with DoD and GSM regulations. Analyzed and instituted necessary site architecture requirements ensuring zero concerns throughout project lifecycle.

• Guaranteed streamlined communication channels between all interested parties for system/software incongruities enabling rapid determination of outdated system conditions.

• Detected and synchronized with global technical experts to mitigate High Assurance Guard outage thereby restoring cross-domain communications.

• Played an instrumental role administering resolution of communication gaps previously leading to disrupted service for significant military customers by pinpointing incorrectly configured router tables, hardware errors, and operational shortages throughout the communication backbone.

• Teamed up with Regional Service Manager to arrange and host DMS conferences at DISA-Europe in coordination with DISA HQ personnel, local senior military and civilian professionals.

CACI FEDERAL INCORPORATED 2004-2006

Engages in development and implementation of systems integration solutions for federal, state, and local customers.

DMS NETWORK CONTROLLER

Directed real-time DMS network fault isolation and mitigation spanning European and Southwest Asia operations. Applied various tools including management work station, network monitoring, and standard TCP/IP-based network troubleshooting controls. Carefully tracked and troubleshot DMS backbone capabilities. Delivered formalized reporting using Remedy trouble ticket system and standard company messaging tools. Performed system administration of TNG DMS NIPRNET and SIPRNET enclaves.

• Recognized by DISA Washington for outstanding and accurate Remedy reporting of issues rapidly becoming best practice for all future controllers and trouble tickets submitted.

DATA SYSTEMS ANALYSTS, INC. 1983-2004

Delivers IT and consulting solutions to governments and diversified industries.

TEAM LEAD/DMS SENIOR SYSTEMS ANALYST/TECHNICAL ANALYST/SYSTEM ADMINISTRATOR

Promoted through a series of roles with increased responsibilities throughout tenure to serve as on-site Lead Systems Engineer for DoD secure real-time telecommunications systems across AUTODIN and the Defense Message System NIPRNET, SIPRNET and TOP SECRET/COLLATERAL networks . Ensured security consistency across networks by installation, configuration, maintenance, monitoring and analysis of Axent firewall, Cisco routers, TACLANE, JDIS, NIS and modern devices. Conducted system administration of all DMS components within the three enclaves and the legacy AUTODIN mainframe system to include fielding, installation, certification, integration, patch application, system upgrades, sytem enhancements and problem analysis and support through resolution.

Oversaw installation and maintenance of Message Conversion System (MCS) and CommPower Multi-Function Interpreter (MFI) integrating the legacy AUTODIN system with DMS. Monitored systems closely for any security compromise and coordinated resolution with DISA Washington, the development staff and Network Operation Centers as needed. Supervised site AUTODIN operational and system training sessions by facilitating training initiatives, authoring training collateral, and presenting the trainings. Continually monitored and assessed system security posture, system performance, operating gaps, and malfunctions leading to development of process improvements.

• Oversaw top-tier AUTODIN database and circuit support throughout critical periods of major military efforts to include exercises and wars including Operation Desert Shield, Operation Desert Storm, Operation Provide Comfort, Operation Talent Eagle, and Operation Iraqi Freedom.

• Acted as go-to-person for DISA, prominent government entities, and military groups looking to acquire technical support and coaching.

• Controlled software support sector single handedly for nine-months enabling 99.98% system reliability rate.

• Served as Subject Matter Expert at DMS Conferences.

• Directed installation of major hardware/software platform upgrades and new systems leading software development lifecycle from concept to execution.

• "Defense Information Systems Agency Certificate of Appreciation to Mary DaFermo in recognition of OUTSTANDING service at the Pirmasens DMS Transition HUB (DTH) November 1989 - February 2004. Please accept my personal thanks and appreciation for your contributions to the sustainment of AUTODIN during the past "14 years and 3 months". Your dedication and service were a major factor in its long and successful run as the premier provider of record communications service. "Thanks For A Job Well Done" signed: John W. Milton, Chief, DMS Division"

EDUCATION & PROFESSIONAL DEVELOPMENT

MASTER OF SCIENCE – MANAGEMENT OF INFORMATION SYSTEMS

BOWIE STATE UNIVERSITY/UNIVERSITY OF MARYLAND OVERSEAS DIVISION – KAISERSLAUTERN, GERMANY

BACHELOR OF ARTS – DOUBLE MAJOR IN ECONOMICS AND INTERNATIONAL RELATIONS

UNIVERSITY OF DELAWARE – NEWARK, DE

RECEIVED THE FOLLOWING CERTIFICATIONS:

MSCTS: SQL Server 2005 October, 2009

CompTIA Security+ February, 2008

IT Service Management Foundation

DISA Level 2 System Administration

Completed the following professional trainings:

MS SQL Server – Analysis, Coding and Development

Certified Information Systems Security Professional (CISSP) Training Seminar

Administering and Securing Windows 2008 Server

Visual Basic.Net 3 Semester Hour Programming Course

Microsoft Certified Systems Engineer Windows 2000 Boot Camp (120 hrs)

CommPower Multi-Function Gateway (MFG) Seminar (40 hrs)

Message Conversion System (MCS) System Administrator Seminar (24 hrs)

Defense Message System (DMS) DTH Detrick On-Site Training (80 hrs)

DMS Transitional Hub (DTH) System Administration Course (40 hrs)

DMS Transitional Hub (DTH) System Administration Course (40 hrs)

Automated Digital Network (AUTODIN) E-18 Assembly Course (40 hrs)

Automated Digital Network (AUTODIN) E-17 Assembly Course (40 hrs)

Automated Digital Network (AUTODIN) System Course (160 hrs)

SECURITY CLEARANCE: Active

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