Erika L. De La Cruz

281-***-****

abohum@r.postjobfree.com

EXPERIENCE

**/** - ******* ********** ****

Houston/Katy, TX

Administrative Assistant

. Oversee all aspects of general office coordination

. Maintain office calendar to coordinate work flow and

meetings

. Create and modify documents such as invoices, reports,

memos, letters and financial statements using word

processing, spreadsheet, database and/or other

presentation software such as Microsoft Office,

QuickBooks or other programs

. Conduct research, compile data and prepare papers for

consideration and presentation to the Executive

Director, staff and Board of Directors

. Assists in special events, such as fundraising

activities and the annual meeting.

. Assist with overall maintenance of the organization and

its offices.

. Other duties as assigned by Executive Director

. Answer telephone calls, receiving and directing

visitors, word processing, filing, and faxing

Teller/CSR

. Greet all customers and assist them by completing the

required banking transaction(s) in a prompt, accurate,

and courteous manner

. Resolve customer transactions, which are not consistent

with Bank policy or outside of teller authority through

the appropriate procedures

. Identify and pursue selling and cross-selling

opportunities with Bank customers and prospective

customers

. Perform the duties of a Paying and Receiving Teller, and

Commercial Teller, which includes: Handling a large

volume of cash. Filling change orders (cash and coin),

Processing TT & L deposits as noted above

. Process TT&L (Treasury, Tax and Loan) payments

. Process requests for a Cash Advance from the customer's

credit card

. Process and log all deposits made by mail and by night

deposit and fill customer requests for deposit slips and

envelopes, as needed

. Assist customers both on the telephone and in the Bank

with balance information, account inquiries and

telephone transfers

. Assist loan customers with loan and payoff information,

amount of loan payment due and line of credit balances

. Follow bank procedure and government guidelines in

completing forms

required by law, such as Currency Transaction Reports,

Monetary Instrument Logs, Suspicious Activity Reports,

etc.

. Open and Review new accounts

. Banking center audits

09/06 - 09/08 HEB

Houston, TX

Assistant Service Manager

. Responsible for the performance of over 100

cashiers/baggers on a weekly basis

. Report to upper management daily

. Maintain the store front end appearance on a daily basis

. Cashier

. Address customer complaints on a daily basis

. Provide company policy training to cashiers/bagger as

needed

. Assist with the hiring of the new personnel

. Order supplies to ensure product for the week

. Audit cashiers/baggers

. Assist with loss prevention

EDUCATION

2011 Houston Community College

Houston, TX

Major: Business

Minor: Human Resources

GPA: 3.0

TRAINING

2007 HEB

Building Leadership

Diversity

SKILLS Typing Speed: 50 Words Per Minute

Apple or Macintosh Computers Desktop Publishing Software

(InDesign, etc.) E-Mail Software (Outlook, Thunderbird,

etc.) Graphics or Drawing Software (Photoshop, etc.)

Internet Browser (Internet Explorer, Firefox, etc.)

Peripheral Devices (Scanners, Printers, etc.) Presentation

Software (PowerPoint, Flash, etc.) Spreadsheet Software

(Calc, Excel, etc.) Utility Software (Virus, File

Compression, etc.) Word Processing Software (Word,

WordPerfect, etc.)

LANGUAGE English - Excellent (Read Write Speak)

Spanish - Fair (Read Write Speak)

Contact this candidate