Administrative Assistant Customer Service

Wanda Klaus

713-***-**** Cell

281-***-**** Home

**********@*****.***

Objective: Performance driven administrative professional seeking high energy team work environment and a challenging work

experience. Exceptional communication and people skills, with the ability to build immediate rapport and connect with people at

all professional levels.

Severntrent Water Services 8/2012-2/2013

Billing Representative

Promoted from Aliana HOA to Severntrent Water Service (part of same corporation )

• Responsible for billing and accounting responsibilities of 10 water districts

• Prepared and billed monthly client invoices and resolved invoicing and collection issues

• Reviewed the accuracy of the invoicing support documents and made adjustments accordingly

• Input information regarding inspections and payments

• Generated reports

• Researched payment and deposit history

• Responsible for special projects

• Prepared and maintained all correspondence with customers

• Maintained customer information database

Aliana HOA

Severn Trent/PCMI 8/2011- 8/2012

Administrative Assistant

• Maintained positive relationships with homeowners, and helped to ensure maximum use and enjoyment of the

amenities for all residents

• Responsible for sales support including presentations and marketing collateral

• Issued cards and completed paperwork for homeowner files

• Managed relationships with several key partner/vendor organizations

• Managed the maintenance of all clubhouse grounds

• Inventory control and replenishments

• Maintained current knowledge of new home sales and inventory

• Updated website with current new home information

• Marketed new homes via cold calls

• Managed the new home tours for pre-sales

• Prepared clubhouse for parties and marketing events including hosting

• Maintained checklists, logs and monthly reports

• Assisted management with projects and outside assignments

• Maintain exceptional internal and external customer service and professionalism.

Fred Wiesen 11/2010 – 6/2011

Executive Assistant/Personal Assistant

• General office duties i.e. keeping accurate and complete records in addition to planning schedules

• Managed all banking activities

• Monitored security and computer systems

• Trained employees for administrative roles

• Managed the cleanup and sale of his estate

• Troubleshot issues surrounding the estate planning, insurance and final sale

Brooke Human Resources Companies

Access MediQuip -Temp

Administrative Assistant/Receptionist 10/2009 – 11/2010

• Opened office each day, greeted guests, and scheduled appointments

• Performed data entry for accounting and medical department

• Verified health insurance

• Set up conference rooms for all types of meetings

Kelly Services

Administrative Assistant/Receptionist 8/2008 – 10/2009

• General office duties

• Facilitated background checks on applicants

• Assembled employment application packets, including getting copies of motor vehicle reports

TransForce 9/2006 – 7/2008

Recruiter

• Recruited new hires

• Facilitated background checks on applicants

• Verified health insurance and filed IRS I-9 forms

• Assembled employment applications and obtained motor vehicle reports

• Administered drug tests to hired candidates

Expressive – Events 1/1993-Present

Event Planner/Business Owner

• Owner of event planning business which provides cakes and event planning for weddings, anniversaries, birthday

parties, quinceañeras, wedding showers, and rehearsal dinners

Education

High School Graduate

Houston Community College

Computer Skills

Microsoft Office, Word, Excel, PowerPoint, Outlook, QuickBooks novice

References upon Request

Contact this candidate