Leah Patterson

***-** *** ******

Laurelton NY **413

Cell: 518. 542.8489

Email: abohnm@r.postjobfree.com

Objective Statement

To obtain a position where my diverse business, and technical skills contribute to the success and growth

of the organization.

Education

Bryant & Stratton College, Albany, NY

Associate of Arts, Administrative Assistant, 2012

Other Skills

40 wpm

Windows 7 and 8

MS. Office 2007 and 2010

Basic computer hardware assembly and component/device replacement

Employment Experience

American Kiosk Management, Las Vegas, NV March 2011-

July 2011

Manager

• Was a key resource for screening new hires

• Increased sales by 10 percent by improving employee knowledge of products and services

• Completed AKM course before allotted time frame receiving a certificate for excellence

• Improved customer service by resolving customer complaints, decreasing complaints by 50

percent

• Maintained accurate schedules, payroll revisions, product tracking, and accurate banking

transactions for end of day reports

HBS Cooling, Queens, NY May 2005-December 2007

Secretary

• Upgraded filing system reducing the number of lost files and documents using Excel

• Independently wrote correspondence in response to inquiries, complaints, orders, etc.

• Boosted collections by resolving customer complaints with products and services

• Designed new brochures, and flyers increasing sales by 25 percent using Publisher

• Decreased delays on projects by working closely with staff to organize projects more efficiently

General Human Out Reach Inc. Kew Gardens, NY July 2001-March 2004

Assistant Manager

• Restored relationships between staff and consumers reducing complex behavioral issues

• Revamped assignments for 14 subordinate employees decreasing overtime by 50 percent

• Established new procedures for shopping, petty cash, and consumer accounts

• Decreased medication errors by coaching staff on MAR procedures

• Invented recreation catalog for consumers

• Developed team leadership skills by educating, and mentoring employees

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