William M. Duran

Telephone: 718-***-****

E-mail: abohm1@r.postjobfree.com

Twitter @duranwilliam

Place of residence: 11 W, 172ST, 4D Bronx New York

NY 10452

Age: 40 Yeas Old

Profile, Objective and Skills:

Travel Advisor of proven trajectory in important Travel Agencies, with an

experience of more than 19 years in tourism sector. Labor skills and challenges,

handling of personnel, strong VIP customer service skills, Ability to work under

pressure, planning, statistics, Most important global GDS specially Sabre.

Professional

Experience

• Molina Viajes HRG - Constructora Norberto Odebrecht

Agency Manager Present

• BTI TURISMO MASO INTERNATIONAL

DUPONT QUÍMICA CORPORATION (In house)

Agency Manager 2004/2007

• ITALCAMBIO AMERICAN EXPRESS TRAVEL SERVICE

UNITED STATES EMBASSY IN CARACAS (In House)

Until August 30th/2004

Agency Manager

• VIAM TRAVEL AGENCY C.A.

Manager of Air Traffic Department 1995/2001

• CUBANACAN TRAVEL AGENCY C.A.

Manager of Air Traffic Department 1991/1994

• TRAVEL AGENCY TURITALIA S.A.

Travel Advisor 1990/1991

• OVNI TOURS C.A.

Travel Advisor 1988/1990

Academic

Information:

• SIMON BOLIVAR UNIVERSITY

Bachelor in Tourism Management

• CENTRAL INSTITUTE OF EDUCATIONS

High School Degree in Sciences

• BASIC SCHOOL JESUS MILLÁN

6th Degree Of basic Education

Specialized

Courses

Accomplished:

• AMERICAN AIRLINES LEARNING CENTER

Sabre Spanish Accelerated Subscriber Training - Dallas FT Worth, USA

• AMERICAN AIRLINES LEARNING CENTER

Sabre Reference - Rio Piedras, San Juan of Puerto Rico

• AMERICAN AIRLINES LEARNING CENTER

Sabre Cars Plus y Shaarp Plus - Rio piedras, San Juan of Puerto Rico.

• AMERICAN AIRLINES LEARNING CENTER

Sabre Ticketing - Rio Piedras, San Juan of Puerto Rico.

• AMADEUS

Amadeus Subscriber Training, Caracas Venezuela

• SELECTA ACADEMY

Tráfico Aéreo Turismo y Ventas - Caracas Venezuela

• CENTRO VENEZOLANO AMERICANO

Ingles - Caracas Venezuela

• S.O.V.C.A. INSTITUTE

Ingles - Caracas Venezuela

• IATA BSP DE VENEZUELA

Reportes BSP, Caracas Venezuela

• PAN AMERICAN WORLD AIRWAYS – PANAMAC SYSTEM

Carrier Consultant Training Program - Miami Florida USA.

• SYSTEM ONE SYSTEM

System One Subscriber Training, Caracas Venezuela

• GALILEO SYSTEM

Subscriber Training, Caracas Venezuela

• SARA2

Avensa`s Airlines Reservation System, Caracas Venezuela

Skills and Additional Information

Language

Skills:

• Spanish (native) English (Good)

Computer Skills:

• Windows, HTML, Word, Excel, PowerPoint, Access, MS-Basic, Corel Draw,

Free Hand, Page Maker, Photoshop

Hobbies:

• Japanese Karate-Do, Read Airlines Industry Magazines and books about

Tourism.

Referentes:

Miss. Gisela Bosco

Telephone: 0058-212-***-**** Cell Phone0058412-735-8836

E-mail: abohm1@r.postjobfree.com

Mr. Gerry Weill

Telephone: 0058-212-***-**** Cell Phone00580414-3279778

Mr. Alejandro Castro

Telephone: 0058-212-***-**** Cell Phone0058414-3292618

E-mail: abohm1@r.postjobfree.com

William Durán

abohm1@r.postjobfree.com

Twitter @duranwilliam

SUMMARY OF QUALIFICATIONS

• Nineteen years of experience in the travel industry.

• Top class Travel Agency Manager with great experience managing a profitable branch

operation consistent with company standards in the areas of developing new business

through an active new sales program, customer service, agent productivity, profitability, and

operating procedures.

• Remarkable ability to work under pressure and to effectively manage and motivate a

team.

• Great team player with great innovation and energy and desire to drive others

• Thorough knowledge of reservation systems and transactions processing, including Sabre

and Amadeus.

• Strong customer service skills, with the ability to diffuse difficult situations.

• Proficient in general office duties, including Microsoft Office and Accounting.

• Thorough knowledge of the Europe, North / Central And South American market and The

Caribbean excellent sales ability.

• Great worldwide destination knowledge.

EXPERIENCE

04/07 Present Molina travel Agency C.A.

Caracas, Venezuela

Molina Viajes BBVA Banco Provincial

Agency Manager

Direct, coordinate, and participate in merchandising travel agency services, such as sale of

•

transportation company carrier tickets, packaged or specialized tours, or vacation

packages.

Coordinate private jet service and arrange billing when applicable

•

Plan work schedules for employees.

•

Train employees in advising customers on current traveling conditions, planning customer

•

travel and itineraries, ticketing and booking functions, and in calculating costs for

transportation and accommodations from current transportation schedules and tariff books

and accommodation rate books.

Sell travel tickets, packaged and specialized tours, and advise customers on travel plans.

•

Review employee ticketing and sales activities to ensure cost calculations, booking, and

•

transportation scheduling are in accordance with current transportation carrier schedules,

tariff rates, and regulations and that charges are made for accommodations.

Reconcile sales slips and cash daily.

•

Coordinate sales promotion activities, approve advertising copy, and travel display work.

•

Keep employee records and hire and discharge employees.

•

8/04 – 3/07 Turismo Maso Internacional C.A. BCD Travel

Caracas, Venezuela

Turismo Maso Dupont Company

Corporate travel Manager

• Burst tickets and ensure correct formatting/dates of tickets processed.

• Book hotel and rental car reservations for various corporate clients.

• Use Sabre and other on line engines to process tickets.

• Create bundled packages that are unique to Travel by Numbers.

• Respond to customer service requests and assist travelers with all needs.

• Provided corporate booking services to company sales groups.

• Worked with a partner travel agency to book first class airfares.

6/01 – 8/04 Italviajes American Express Travel Service

Caracas, Venezuela

Italviajes American Express Travel Service U.S. Embassy

In Caracas, Venezuela

Agency Manager

• Developed and carried out initiatives to ensure the highest value in the travel

marketplace, considering cost, safety, timeliness, Government fares and efficiency

practices.

• Developed and evaluated travel policies that will ensure the strategic initiatives are

carried out.

• Encouraged consistent adherences to travel policies.

• Developed and implemented training for travelers and travel arrangers.

• Made changes and recommendations at opportunities as identified for increased

efficiency or cost savings.

• Maintained relationships with air, hotel and car vendors, while benchmarking discount

programs against industry best practices and negotiating most favorable rates for overall

discounts.

• Coordinated interfaces with Accounts Payable and Corporate Accounting for all aspects

of corporate travel.

• Managed the financial, capital and strategic planning processes for all commercial

travel.

• Bilingual attention English and Spanish.

• Presented Country information to diplomatic missions and international tourists groups.

• Arranged air, car and hotel reservations for executives using SABRE computer

reservation system.

• Resolved both internal and external customer service issues and special requests.

• Prepared reports using MS Word, Power Point and Excel.

• Updated and maintained over 1500 traveler profiles.

• Responsible for administrative matters relating to official travel for international mission

staff.

• Counsel staff on travel issues, analyze quotations for most advantageous rates, advise

on most effective travel arrangements and oversee the preparation of Travel Authorizations.

• Prepare scope of work for Procurement action for contracts to be managed by the

Travel Unit.

• Supervise the booking and purchase of tickets for official travel.

• Verify invoices for payment from travel agents against terms of contracts and actual

services rendered.

• Liaise with Budget and Finance Offices on Unit's budget and outstanding obligations.

• Secure all visas required to enter the mission and for official travel out of the mission.

• Meet all newly arriving staff and arrange hotel accommodation if required.

• Draft and/or verify all correspondence/faxes and maintain unit's records.

• Prepare reports and analysis as required.

• Supervise staff within the Unit.

Italviajes Microsoft Corporation Caracas, Venezuela

Agency Manager

Handling all aspects of bookings including airline and hotel reservations, group tours, bus

•

and cruise travel.

Knowledgeable and experienced in all phases of the domestic and international travel

•

industry.

Supervisory experienced in all aspects of ticketing, check ins, reservations, and boarding

•

passes.

Accomplished in all areas of promotional campaigns for air and land based European

•

vacations.

Monitoring and maintaining inventory control records; preparing sales analysis reports.

•

Interfacing directly with customers to manage flight close outs, connections, and payment

•

issuances.

Managing ramp/flight service operations, assessing problematic situations requiring

•

immediate resolve.

4/95 – 6/01 Viajes Viam Travel Agency C.A.

Caracas, Venezuela

Agency Manager

• Maintained a high level of awareness of the commercial travel marketplace and implement

best practice

• Managed air, car and hotel travel using SABRE CRS for over 15 assigned consultants.

• Negotiated hotel rates and managed contracts for various properties.

• Conducted new and recurrent training sessions for new consultants.

1991 – 1994 Cubanacan Travel Agency

Caracas, Venezuela

Agency Manager

Provided literature and information to clients concerning local, interstate and international

•

tours, travel routes, accommodation, fares and travel regulations.

Discussed client requirements and advise on suitable options.

•

Planned, prepared and cost itineraries (travel plans) for clients.

•

Made travel, accommodation and related bookings.

•

Confirmed bookings and notified clients of luggage limits, insurance, medical, passport, visa

•

and currency requirements.

Issued tickets for travel, accommodation vouchers and all relevant documentation.

•

Collected payments and maintained records of transactions.

•

Assisted with changes to travel arrangements and bookings where required.

•

1990 – 1991 Turitalia Travel Agency C.A.

Caracas, Venezuela

Travel Agent

Burst tickets and ensure correct formatting of ticket transaction data.

•

Book hotel reservations and direct customer package specifications.

•

Process Reservations via the Panamac and System One computer system.

•

Provide sales services and develop sales strategies.

•

Respond to customer inquiries for general and package information.

•

1988 – 1990 Ovni Tours C.A.

Caracas, Venezuela

• Completed travel arrangements for clients with air, hotel, cruise and ground transportation

vendors.

• Completed all ticketing.

• Secured payments and submitted all monies and paperwork to accounting department.

• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and

provided confirmation to clients.

• When necessary called vendors to ensure extension of payment deadlines.

EDUCATION

Tourism Management

Simon Bolivar University, 1998 Venezuela

REFERENCES

Furnished upon request.

Contact this candidate