**** ****** *****, *** * ? Houston, Texas *****

PHONE 281-***-**** ? FAX 281-***-**** ? E-MAIL abohhi@r.postjobfree.com

B O N N I E B E N N E T T

WORK EXPERIENCE

WEATHERFORD INTERNATIONAL, Houston, Texas

July, 2006 to May, 2012

Benefits Administrator

. Input data regarding benefit elections for over 4,000 employees.

. Communicated benefits to individual employees via phone and

email.

. Conducted weekly new hire benefit orientation and annual open

enrollment meetings.

. Processed and coordinated short term disability claims with

Payroll.

. Coordinated long term disability claims with insurance carrier.

. Interfaced with Human Resources and Payroll regarding new hires,

merits, terminations, leaves, and bonuses.

. Coordinated employee benefit elections with external vendors.

. Researched and resolved employee disputes with insurance

carrier.

HEALTH ADMINISTRATION SERVICES, Houston, Texas

October, 1996 to March, 2005

Predetermination/Appeals Coordinator

. Researched, documented, and provided written formal responses to

all medical predeterminations from providers, clients, and

members.

. Researched, documented, and provided written formal responses to

all employee or client appeals.

. Assisted and functioned as backup for the Assistant Claims

Manager and Director of Claims Operations as needed in their

absence.

. Assisted all customer service and claims operations staff on

specific claims processing issues/problems.

. Interfaced with all internal and external customers in a

respectful and responsible manner to enhance relationships and

minimize conflict as validated by complaints/feedback and

management observation.

Assistant Claims Manager

. Supervised and evaluated processors, customer service

representatives, and team leaders.

. Handled all medical predeterminations and appeals.

. Worked with claims operations trainer in developing

administrative procedures.

Memorial/Sisters of Charity, Houston, TX

May, 1986 to October, 1996

Claims Supervisor/Specialist

. Prepared updates and additions to the Claims Procedures Manual

and provided answers to specific questions from claims

examiners.

. Handled difficult telephone inquiries pertaining to claim

administration procedures and claim payment status.

. Consolidated and produced weekly claim production and claims

backlog reports.

. Conducted initial and follow-up training necessary for claims

examiners to meet required production and quality standards.

EDUCATION

. Diploma - Massey Business College, Lufkin, TX. Graduated April,

1971.

. Diploma - Jasper High School, Jasper, TX. Graduated May, 1970.

SKILLS

. Possess strong organizational, time management, and multi-

tasking skills.

. Possess a positive attitude and an independent work ethic.

. Possess ability to maintain confidentiality.

. Adapt procedures, processes, and techniques to accomplish the

job requirements.

. Utilize PC office products such as: Infinium AS400, Ceridian,

PeopleSoft, Microsoft Word, Excel, PowerPoint, Outlook and

Publisher.

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