Customer Service Sales
Resume:
JAVIER HERNANDEZ
BURBANK, CA 91505
CONTACT NUMBER: 818-***-**** E-MAIL: **************@*****.***
CAREER FOCUS
My goal is to start a second career where I will continue to be a highly productive member of the
economical business world. To use my excellent work ethic, to share all of my acquired expertise
from my previous work history, and to take on new opportunities and challenges with a company
that I can be proud to represent.
PROFESSIONAL EXPERIENCE
Sales and Product development: Sold finished product, or accommodated Custom made product
to multiple vendors in the Lighting and Hospitality industry. Organized, maintained, and grew a
client base in a self employed capacity. Developed contacts in the industry of various lighting parts
and materials which enabled me to offer and supply the client with a variety of options.
On custom made orders I worked closely with the manufacturer. Supervised and kept a timeline of
the production process in order to deliver a timely and quality product to the vendor. Calculated
customer pricing and gave quotations. Have experience in preliminary design drawings, developing
samples and prototypes. Can read blue print drawings and understand their specifications. Able to
price negotiate and problem solve when needed.
Customer Service: Cultivated strong trust relationships with vendor and manufacturers to ensure
excellent product production, delivery, and satisfaction to the customer. Detail oriented in customer
order taking. Enjoy customer relations and people interaction. Always up to a challenge to find an
alternative option to a customer’s needs. Take pride in contributing to a resolution for customer
satisfaction. Keen to visualize customer needs and expectations.
Accomplishments
•Successfully ran my own business for 9 years after working for other great companies and have
learned the full- cycle of product design, production, sales, and customer service.
•Attained many hands-on skills in the process of supervising and following the stages of production
until its finished form.
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•Developed problem solving skills in resolving unexpected Issues or changes that sometimes arise
during production.
•Have enjoyed and been successful in meeting and interacting with various people and
personalities.
Work History
Lighting Source Owner all aspects of Sales & Production 2012 – 2003
Los Angeles, CA
Licona Lighting Sales Representative of multiple accounts 2003-1998
Los Angeles, CA
Rockscapes Manager/Consultant Coordinated a company move to a new location,
Chatsworth, CA directed personnel and reorganized the general office and warehouse.
Accounted for all Inventories during the move. 1998 - 1997
Kazan Co. •Sales •Plant manager •Supervisor •Inside sales/Customer Service
Los Angeles, CA •Warehouse operation •Shipping and Receiving •Inventory control
1997 - 1977
Education and Skill Development
High School Graduate - Los Angeles, CA
Los Angeles City College - Miscellaneous courses
Kazan Company - ON-THE-JOB TRAINING, WORK EXPERIENCE, AND PROMOTION
While promoting at Kazan Company, I had the opportunity to be schooled one-on-one in multiple
capacities. Sales and Marketing by the president of Sales. Warehouse production, & supervision,
quality control, and employee management taught by the company’s General Manager. Inventory
control, and shipping & receiving taught by the Plant Manager.
I attended multiple workshops, seminars, and trade shows in “Lighting and Hospitality”.
References upon request
Contact this candidate