SARWAR (SAM) SHAIKH

***** ******* **** ****, ****, TX: 77449

Phone 281-***-**** aboh9f@r.postjobfree.com

Objective

I.T specialist support experience for over 10 years of maintaining,

installing, configuring workstations, software, printers, peripheral

devices, in standalone and network environment on different operating

systems for small, medium sized and large organizations. Proven ability to

streamline processes and increase productivity over million dollars.

Related competencies

. Strong background in user training, support, and documentation

. Managed team and completed various project successfully

. Quality control

. Productivity improvement

Summary of Skills

Operating Systems\Platforms: Windows 2007/XP/Vista Operating Systems,

Windows 2003 Server, UNIX systems (AIX, HP-UX, Solaris), Linux (Red Hat,

Ubuntu, CentOS, SUSE), Citrix, VMware

Network Applications: Windows 2000 Server, Windows Server 2003, Novell

Netware, and UNIX

Internet Browsers: Internet explorer, Mozilla Firefox, Chrome, Safari,

Opera

Electronic mail and messaging applications: MS outlook, webmail, MS lynch,

Lotus notes 6.5 to 8.5, Reuters messaging,Google's Gmail, Yahoo, Yahoo

Messenger and AOL

Office applications: MS Office (1997 to 2010) including applications such

as MS word, MS excel, MS Access, MS PowerPoint

Project applications: MS Project, MS Visio

Remote access applications: RCA, Timbuktu (Tb2), Bomgar, Go-To-My-Pc, Log-

Me-In etc.

Network security and ant virus applications: Symantec, Cyber gatekeeper

(CGK), Whole security, Anti-virus (NAV, SAV), Cyber Armor (CA), Encryption

plus, Checkpoint end point Security

Other business applications: Visual basic, Summit, Putty, FoxPro, Dbase,

Lotus123, Sun Java,, Blackberry desktop manager,BizTalk, Extranet

applications (VPN, db-RAS Classic), I pass (Global Dialer), Share point,

KEWA, People-soft, Cmstar, VoIP, Hospital equipment testing application

(Cardinal Health Alaris), Customer relationship manager (CRM), E-Commerce,

Citrix Meta-frame, EC 500, checkpoint endpoint encryption, VPN, safe boot

Hardware & Software configuration: HP. Dell P.Cs, Printers, I-Phone, I-Pad,

Blackberry, Android etc.

Career Overview

Getronics\CompuCom, Houston Texas, IT helpdesk specialist, July 03, 2006 to

February, 2013

ARINC\Booz Allen Hamilton-IT helpdesk specialist, December 01, 2012 to Feb,

2013

. Provided technical support in transitioning ARINC employees to BAH

Company resources by creating wired and wireless support, Checkpoint

endpoint encryption password reset, VPN, safe boot, windows password,

creating outlook profile, EC 500 phone setup, MDM setup for active

sync devices (i.e. Blackberry, I phone, I pads etc.).

. Used Service now calls tracking for documenting tickets, and BAH

knowledge for finding out solution.

Deutsche Bank (DB) account-IT helpdesk specialist, July 03, 2012 to

November 30, 2012

Worked on one of the reputable Getronics's\CompuCom's Deutsche Bank (DB)

account as I.T service desk analyst, and shared my knowledge and technical

experience in keeping up and maintaining over millions dollars worth DB

account by

. Providing friendly award winning professional technical support that is

responsible for handing Lotus notes, hardware, software, network

issues. Used Db-symphony, Remedy, and DB knowledge base tools for

documenting and exploring issues and resolution.

. Worked closely with other analysts for completing various projects such

as diagnosing, troubleshooting and working around internal software,

hardware, network issues

. Acted as technical liaison between clients, customers, and vendors as

required implementing new technologies or bringing issue to resolution.

. Provided technical guidance and training to the service desk and desktop

support.

Orrtax Software solutions, Houston, Texas, Helpdesk analyst, October 2005-

June 2006

Provided excellent and world class support in winning more market share by

. Providing technical support tax software IntelliTax Essentials,

Intellitax Expert, Intellitax Expert and IntelliBiz offered by

company.

. Using company software tools such as Customer relationship management

(CRM) and Customer support (CS help) in configuring and

troubleshooting hardware and software related problems

. Responsible for providing remote support on customer's software and

hardware issues

Hewlett Packard, Houston, Texas, Computer Technician, December, 2004-

September, 2005

. Integrated, validated, tested and released diagnostic procedures on

H.P Proliant Server blades & Low Mid Family Servers using Cm-star &

Windows software.

. Troubleshooting, diagnosing, and performing system updates on

desktops, laptops and servers

. Participated in company-wide project working with engineers, software

developers, test, electrical and mechanical groups to ensure product

compliance and quality in manufacturing.

. Supported engineering personnel by obtaining schematics, test

equipment, and all the desired information needed for producing new

motherboards

. Lead technical field support group in implementing customer related

problem resolution processes.

. Implemented training programs to upgrade software programs and improve

computer skills of all personnel.

Insight\Barbeau Enterprises\Chase Bank Project, Houston, Texas, Project

assistant, September 2004 to November 2004

Responsible for completing two week's "Managed Texas Chase Conversion

Project". Duties Performed:

. Remove, installed, and imaged 200 workstations.

. Cleaned up site of Asset Recovery and Disposal by competing all paper

work

. Completed project by providing quality work before the deadline

M.D ANDERSON Hospital\CARDINAL HEALTH (Small Project), Technician, February

2004 to August 2004

. Performed hardware and software updates on Cardinal Health Alaris

medical equipments using various Cardinal Health Alaris Products

proprietary software applications and standard hand tools.

Education and Training

Bachelor of Science in Business and information Systems (BSB\IS),

University of Phoenix, Houston TX, January 2005-March 2008

GPA earned: 3.56

A+ course, Silicon Valley Institute, Houston, Texas

CCNA course, Houston Community College, Houston, Texas

Honors and Awards

1. MVP Award and appreciation certificates (CompuCom)

2. Performance Appreciation letters ( Orrtax software Solutions )

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