Customer Service Representative

MICHAEL C. IRVIN

646-***-**** **** University Boulevard #3E

Bronx, New York 10453

******@*******.***

SKILLS:

Proficient in Microsoft Word, Excel, Donovan Data Systems, Payables Nexus,

Law 4.0, Adobe 7.0, Outlook and Lotus Notes.

BILLING ASSISTANT EXPERIENCE:

. G/L coding of vendor invoices; matching vendor invoices with purchase

orders; obtaining invoice approvals; clear invoices and check requests

using Payables Nexus; prepare checks for mailing to vendors and

maintain accounts payable files including vendor master files.

. Analyze and code television and radio invoices for GM cars; manipulate

multiple Excel spreadsheets; assist with billing reversals; contact

stations for missing invoices; run reports, verify and process credit

memos and invoices for payment; prepare customer statements/letters

using Donovan Data Systems.

. Promoted from Spot Analyst to Billing Coordinator.

CUSTOMER SERVICE REPRESENTATIVE EXPERIENCE:

. Daily client interaction including picking up and delivering client

documents; Identify and refer sales-cues leading to potential add-on

business; Communicate job specifications from the client to our sales

and production staff.

. Ensure the highest levels of customer care. Worked closely with

management and sales team to institute new procedures in quality

control.

. Provide information on 421a/b tax incentives for the repair of housing

and construction; enter data; keep records; set up meeting room; greet

and direct visitors; fax, file and answer phones.

DATA ENTRY, RECORDS CLERK, SCAN OPERATOR EXPERIENCE:

. Review, organize and prepare federal government contract files for

digitization. Identify contract information and prepare worksheets to

update contract database.

. Identify, classify and sort documents; assemble document batches,

handle confidential materials; ensure operating and quality standards

are met; maintain accuracy of required reports, logs and measurements;

operate finishing equipment; perform duties and special requests as

assigned by team leader and manager.

. Operate production printers and copiers; scan, OCR and bookmark all

internally generated documents and ensured scanning is current; support

financial results by minimizing waste and rework; basic equipment

troubleshooting.

EMPLOYMENT HISTORY

USIS / LABAT

New York, NY

Backfile Audit Specialist

01/11 - 07/11

NYC Department of Housing Preservation and Development

New York, NY

Customer Service Representative

11/09 - 01/10

ReSources / Starcom Mediavest Group

New York, NY

Billing Coordinator Assistant

10/08 - 07/09

George Comfort & Sons, Inc.

New York, NY

Billing Assistant / Records Clerk

08/07 - 09/08

On Site E-Discovery

Chicago, IL

Document Specialist / Scanning Specialist

09/06 -11/06

Apple One Employment Services

Chicago, IL

Documentation Clerk

06/05 - 09/06

Uniscribe Professional Services

Chicago, IL

Customer Service Representative

03/99 - 04/05

EDUCATION

Loop City College Chicago, IL . Fall: 1984-85 . Area of Interest: Liberal

Arts

CUNY Bronx, NY . Spring: 2012 . Area of Interest: Advance Excel

Samuel Gompers Career & Technical Bronx, NY . Fall: 2012 - Present . Area

of Interest: Microsoft IC Certification

Bx. A.L.C. Bronx, NY . Fall: 2012 - Present . Area of Interest: Geometry,

Social Studies, Science & Writing

HONORS AND AWARDS

InfoCurrent Information Management Staffing Employee of the Month for March

2008

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