Customer Service Medical

Rosie Jones

*** ***** ******, **********, ** ****6

Phone: 662-***-****

Email: **********@***.***

To use my skills, experience, and knowledge in the medical, administrative, and customer service fields to

Objective

obtain employment

Experience Tri Lakes Medical Center May 1994 December 2004

Emergency Room Clerk

Functioned as a coordinator for registration and administrative activities. Greeted patients and started

processes such as obtaining and verifying identification, insurance and any medical records. Admitted patients

and transferred appropriate paperwork. Constantly interacted with doctors, nurses and other hospital personnel

to coordinate patient care.

Tri Lakes Medical Center January 2005 July 2006

Emergency Room Supervisor

Performed the duties listed for an Emergency Room Clerk and was the overseer of 6 ER Clerks on the night

shift.

Tri Lakes Medical Center July 2006 June 2012

Insurance Follow Up

Insurance Follow up on outstanding accounts. Perform correspondence, including denials, appeals and

updates, to insurance payors. Rebill insurance or update accounts. Advise manager of negative payment

trends Evaluating accounts for payment opportunities based on timely filing and other criteria Contact payor

and management on how to proceed on accounts that need to be addressed. Interacting w/various insurance

carriers, attorneys, or other authorized agents. Maintains accurate documentation and reports following

established process and procedures and company policies

Education South Panola High School May 1979

High School Diploma

Northwest MS Community College

November 1993 May 2004

Medical Office Assistant Certification

Program coordinated by Northwest MS Community College and the Job Training Partnership Act (JTPA).

Completed a six month course to obtain certification as a Medical Office Assistant.

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RJ

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