Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Indianapolis, IN, 46220
Salary:
98000
Posted:
February 26, 2013

Contact this candidate

Resume:

Kurt Eichholtz

Cell 317-***-****

Indianapolis, IN

aboh26@r.postjobfree.com

PLANT MANAGER

Packaging Assembly Process Engineering Shipping Quality

Healthcare Automotive Construction Telecom

An experienced manufacturing manager with the ability to lead diverse

groups of employees in highly competitive, fast-paced environments where

highest quality is demanded. Strong technical and business qualifications

with exceptional planning, development, and implementation skills. Proven

ability to lead teams and develop efficient solutions to satisfy demanding

needs of customers in automotive, telecom and medical industries among

others.

Core Competencies

ISO Quality Systems, Procedure Development, Equipment Sourcing,

Procurement/Purchasing, Customer Service, Accounts Receivable, Automotive

Supplier, Safety & Environment, Coaching & Teambuilding, Business Analysis,

MRP & BOM, Accounting, Systems Analysis, Inventory Control

Professional Experience

Chemque, Indianapolis, IN

1997-Present

Market Leader in Specialty Urethane Foams, Silicones, Encapsulants,

Adhesives

US Division Manager

Managed manufacturing startup from distribution facility to include

Customer Service, AR, Purchasing, IT, Quality Assurance, Assembly, and

Processing. Responsible for personnel decisions, accounting operations, and

computer operations in addition to process engineering.

o Key supplier designations from medical manufactures Covidien, Tyco &

BD Medical

o Company Distinction awards for outstanding customer service

o Developed and implemented key policies for manufacturing, personnel,

and quality

o Developed budgets, capital requirements and schedules to allow

expansion into new products

o Implemented ISO quality system and maintained registration with no non-

conformances

o Exceptional safety record with no lost time injuries

o Responsible for hiring and training of employees in office and

production

James H. Drew Corporation, Indianapolis, IN

1994-1997

Heavy Highway Contractor specializing in installation of highway safety

products, division of Medusa Cement a Fortune 500 Company

Manager of Information Systems and Assistant Controller

Managed conversion systems from manual and mainframe based systems to

Novell network reducing overhead and increasing management efficiency while

implementing procedures to report financial results to Medusa's Oracle

system.

o Developed and launched bidding system resulting in increased accuracy

and efficiency

o Reduced paperwork allowing 25% reduction of overhead

o Developed monthly close procedures to upload results into Oracle and

meet NYSE requirements

o Refocused Information Systems on Key Measurables resulting in cost

reductions

Ike & Jonesy's, Indianapolis, IN

1985-1994

Indianapolis favorite nightclub

Controller, Operations Manager

Implemented accounting systems turning small restaurant/bar into one of the

nation's most profitable nightclubs and expanding systems into multi-units

involving Union Station Festival Marketplace.

o Successful start up of seven business units

o Managed payroll for 150 employees

o Developed procedures and reports to ensure top performance

o Developed data collection and processing systems

Computer Programmer/Systems Analyst

Part time while in school and first professional experience

Oxford Development, Anacomp, First Equity Security Life Insurance

Developed accounting and management information applications and systems

for use in various industries including Software, Insurance and Property

Management. Systems included accounting, specialty applications,

reconciliations, and reporting programs.

o Written code in COBOL, RPG II, Assembly, Fortran, Basic, and Info-

Basic

o Relational Database Systems and Reporting Tools in Prime Info Basic,

Wang VS, DOS

o Various Architecture IBM Mainframes, Super Minis, Personal Computers

o Networking including Novel, Windows NT, WAN, LAN, Cisco

o Macintosh, Windows XP, DOS and Wang VS Operating Systems

o Microsoft Office

o Data Security and Backup Systems

Education

Bachelor of Science Purdue University School of Technology, West Lafayette,

IN

Major in Organizational Leadership and Accounting Graduated with

Distinction

CPA Candidate, Indiana University Purdue University at Indianapolis.

Completed intermediate and advanced accounting, auditing, taxation to meet

CPA requirements

International Standards Organization Lead Auditor

Novell Certified Network Administrator

Other

Devon Country Club, Indianapolis, IN

50 year old social club with swimming and tennis facilities

President

Spent four terms as President revitalizing community swimming and tennis

club both socially and physically, restoring club to financial stability.

o Increased membership 25%

o Developed procedures and policies for employees

o Spared not-for-profit club from bankruptcy

o Spearheaded efforts to restore pool, buildings, and infrastructure

o Developed promotional materials including brochures and web site

Fishers Youth Hockey Association, Indianapolis, IN

Organization offering organized youth hockey to Indianapolis area children

ages 6-14

All-Star Commissioner

Worked to develop an All-Star hockey program to allowing further player

development of skills, focused on mental and physical development of youth

athletes

o Expanded program to teams at all age levels involving over 100 players

o Successfully moved players from youth hockey to varsity hockey



Contact this candidate