Duane K Bivens

**** ********** *** ******, ** ***32

228-***-****

abogua@r.postjobfree.com

Skills Summary

17+ Years of IT experience in both personal and corporate

environments supporting C-Level executives and all other users.

Ran a personal business for 5 years building, repairing,

supporting and upgrading various desktop and networks at homes

and businesses. Support/build/maintain Windows NT/2000/XP/Vista/

personal computers and supported and installed wireless and wired

LANs for the last 14+ years in corporate environments. Currently

hold a DOD Top Secret clearance supporting the Ingalls President

and Vice Presidents also supporting Huntington Ingalls Corporate

and Newport News Presidents and Vice Presidents when they visit,

along with any VIP dignitaries that visit. Personally advise

sector CIO and senior IT staff with IT recommendations for

solutions to issues related to IT needs for executives and some

non-executive needs.

Experience

SLAIT Consulting/Huntington Ingalls/Northrop Grumman 7/03-1/13

IT, Pascagoula, MS

Executive IT Support Sector Lead and team member

As the Executive Support Sector Lead I was responsible for

managing the overall Executive Support service delivery for

Northrop Grumman/Ingalls Shipbuilding. Responsible for insuring

that service delivery is personalized, expedited and that all

Executive expectations are met in such a manner that overall

CPARs come back Green/Blue each quarter for my sector. Insured

proactive installation and maintenance of Altiris, and antivirus

clients, packages, and data collections as needed to insure the

health and security of systems and network. Proactively monitor

and maintain efficiency of customer computers as visits for

service are made. Provide suggestions for team process

improvements that could result in improved customer service.

Provide educational assistance to Executive customers as visits

are made so they may become self-sufficient on basic computing

needs.

Support over 44 identified Platinum and Gold customers with 24/7

support at 3 different locations, Pascagoula,MS, Avondale, LA,

and Washington, DC as well as while on travel both domestic and

international.

DOA and stand in for corporate team manager and his manager on

multiple occasions while they have been out for various reasons.

Support all conference room and VTC setups for all Executive

level meetings to include VIP dignitaries that visit.

Support various national and international IT events for company

executives at off site locations.

Trained and mentored 12 different executive support technicians

from all 4 locations.

Provide remote support both nationally and internationally for

wireless devices to include cell phones, Blackberries, wireless

WWAN and LAN cards and remote access software support including

VPN and various secure and non-secure dialers.

Provide local support for all 850+ Blackberry users to other

desktop support technicians and users.

Provide training to executives and executive administrative aids

for all IT needs, PC, Blackberry, Cell phone, and various other

IT device needs.

Member of all pilot programs for evaluation of new equipment to

be introduced into the corporate environment.

Setup for the executives all their home setups to include

wireless and wired LANs and support the various ISP connectivity.

Act as liaison between executive staff and IT Solutions

management on all aspects of IT needs for executive requests and

issues.

Research new technologies and submit to corporate infrastructure

team for approval into global network.

Paladin Consulting for Northrop Grumman IT, Dallas, TX 2/03-7/03

Desktop refresh lead and desktop technician

Started as desktop technician and was quickly asked to take the

lead for the refresh program as a contractor to Northrop Grumman

Ship systems.

Provided desktop support to the entire shipyard through a

nationwide ticketing system.

Identified as primary technician for supporting all conference

room for Northrop Grumman Ship Systems customers.

Trained other desktop technicians in supporting conference rooms.

Facilitated refresh lab relocation of over 1000 PCs and monitors

in inventory with no interruption of refreshing schedule over 2

days.

Assisted with conversion from Novel to MS network both printer

and pc aspects of the project.

Caterpillar, Inc, Corinth, MS 09/97-02/0

3

Programmer/Analyst/Desktop Technician

Coded various internal business systems for all departments

associated with the business, ie Short Term Disability system,

Security Key tracking and cutting system, Cost Management system

for production life cycles, and IT Support ticketing system.

Support/build/maintain Windows NT and Windows 2000 Professional

as a team member on over 600 workstations at 3 different

facilities.

Performed refreshes of all systems.

Supported all users from top management to shop, single handedly

for 2 months totaling about 600 users.

Supported remote access software and home support including cell

phone support.

Researched, implemented and supported satellite internet

connectivity for top management home setups.

Softech Industries, Corinth, MS

02/96-10/01

Owner/Operator

Provided home/business IT equipment/networking for all aspects of

IT services and support.

Supported/repaired all brands PC's.

Systems Proficiency

Hardware

IBM, HP, and Dell desktops and laptops, all current wireless WAN

cards(Verizon, Sprint, Cingular EVDO), All models of

Blackberries, DSL/Cable modems, Routers(wired and wireless).

Programming Languages

BASIC, Visual Basic, ANSI SQL, Java, Oracle 7-9i.

PC Software

All Microsoft Operating systems up to Windows 7, all MS Office

Suites, Altiris asset management, Adobe Acrobat, DameWare, Cisco

VPN, EPD Encryption software, Lotus Notes, MS AD Admin Tools,

Symantec Ghost, Symantec NAV Corp Edition/personal, various

Spyware removal tools, Netmeeting, LiveMeeting, WebEX, Sophos End

User protection, DOS and various other PC maintenance software

tools.

Help Desk Software

Remedy

HP Service Center

Certifications

A+ Cert, Jan 2003

MCP Windows XP Professional, Jan 2003

IBM desktop and laptop certified warranty tech, June 2005

HP desktop and laptop certified warranty technician December 2008

ITIL Certification 2007

Education

Northeast Community College OPEN

Computer Programming - Pending

Boonville, MS

High School Diploma 1987

Kossuth High School, Kossuth, MS

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