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Customer Service Technical Support

Location:
Miami, FL, 33155
Salary:
80000
Posted:
February 23, 2013

Contact this candidate

Resume:

Adam Scior

****. ( abogqq@r.postjobfree.com

PROFILE: IT Administrator ~ Systems Administrator ~ Team Lead

~Over 7 years of success transforming IT infrastructures, consolidating

systems, and integrating new technologies that drive increased efficiency,

productivity, and cost savings~

> Extensive background spanning IT Management, Systems & Network

Administration, and IT/Desktop Support across multiple platforms and

environments.

> Practiced in configuring, installing, and maintaining advanced technical

solutions for companies with dynamic connectivity, security, and

performance requirements.

> Excel at coordinating full lifecycle delivery of complex, multi-system

projects and sustaining 24/7 functionality for up to thousands of users

across multiple international locations.

> Respected by managers and colleagues as a motivational team leader with

tenacious troubleshooting skills and unwavering commitment to client

satisfaction.

Technologies & Areas of Expertise include:

( IT Deployment & Administration ( Systems/Network

Administration ( Troubleshooting & Analysis

( Onsite & Remote Support ( Technology Migration &

Upgrade ( Configuration & Virtualization

( Team Leadership & Mentoring ( Systems Backup &

Restore ( LAN/WAN/VoIP Administration

( Windows XP/7/Server 2000/2003/2008 ( C++, SQL, OpenGL, Oracle (

VMware vSphere ESXi

( Citrix Servers & Applications ( VPN, TCP/IP

Protocols ( Symantec Backup-Exec, Veamm

( Dell Kace, Spiceworks, Altiris ( Sophos, LeakDas, PI,

Lims, SKF ( MS Exchange, Active Directory

Professional Experience

HAVERHILL CHEMICALS LLC. - Haverhill, Ohio

2012 - Present

IT Administrator

Recruited to administer, optimize, and maintain all IT, network, and

data/voice communication systems, ensure 24/7 uptime and availability for

daily business operations and 250+ users at 2 locations. Analyze business

needs and recommend new technologies to maximize capacity while minimizing

cost. Install, configure, and support all hardware and software including

20+ Windows and Citrix servers, 200+ workstations, phone systems, printers,

remote users, email, and enterprise applications. Oversee enterprise-wide

systems backup and disaster recovery; implement and upgrade information

security protocols, firewall, and antivirus. Perform high level

troubleshooting, diagnosis, and resolution of complex IT and system issues.

Schedule and manage all software package deployments, updates, and patches.

Selected Achievements:

> Transformed and modernized company's entire IT function through strategic

planning, virtualization, and continuous process improvement.

> Took lead role in numerous projects, aggressively meeting project

milestones, deadlines, and budgets.

> Recruited into full time employment after impressing senior managers

during prior consulting engagement through CompuCom Systems.

> Credited with resolving numerous major issues with plant applications and

databases after cutover from Sunoco, including problems with SKF/marlin,

LIMs/QA/PI, and LeakDas EPA. Saved company up to $50,000 a day in costs

related to fines and non-compliance.

> Produced $50,000+ savings in a single day by joining representatives from

other subsidiaries in using collective buying power to decrease overall

costs.

Continued...

HAVERHILL CHEMICALS, Selected Achievements Continued:

> Evaluated existing under-utilized helpdesk services and made

recommendation to senior executives to cancel and replace with internal

automated solution such as Dell Kace and Spiceworks to open tickets,

resulting in $150,000 annual cost savings.

> Routinely praised by management for strategically and cost effectively

utilizing technology in alignment with corporate goals.

COMPUCOM SYSTEMS INC. - Dallas, Texas

2006 - 2012

Systems Administrator / Desktop Support Tech

Charged with providing onsite technical support for 2 Sunoco Chemical

plants (Haverhill, OH & Neal, WV) while remotely supporting all Sunoco

locations globally, encompassing 8000+ users across 4 countries. Determined

requirements and executed installation, configuration, troubleshooting and

maintenance of IT systems and desktop computing environments. Diagnosed and

resolved issues quickly and efficiently, minimizing costly downtime.

Utilized Altiris for software updates/pushes and machine re-imaging. Forged

long-term, productive client relationships. Monitored and maintained

customer service excellence and SLA compliance.

Selected Achievements:

> Acknowledged for overhauling and updating technical infrastructure of the

2 local plants in alignment with global Sunoco standards for business

continuity. Refreshed, replaced, and migrated systems of 400+ desktops,

100+ laptops, and 50 servers.

> Quickly progressed through increasingly responsible roles company wide

after only 6 months of employment.

> Played role in server virtualization and migration to VMware for all

users outside the U.S.

> Served as Team Lead for several weekend fleet migration/refresh projects

with various banking industry clients.

> Developed and deployed daily system/network maintenance plans and

protocols, ensuring high levels of stability and reliability.

> Achieved highest levels of client satisfaction based upon timely

implementation with minimal business disruption and quick resolution of

critical performance issues.

> Built productive relationships with colleagues, managers, and users,

earning reputation as 'go-to' resource for high-risk projects and

technical issues.

ADDITIONAL EXPERIENCE:

PC Support Specialist, Carco Group Inc. (2005-2006): Provided highly

responsive support for 300+ PCs, 15+ servers, and 300 employees across the

U.S. Contributor to corporate HQ relocation, building entire IT

infrastructure from ground up, from hardware and equipment through

implementation of new VoIP and virtualization solutions.

Assistant Store Manager, Wal Mart (2003-2005): Directly supervised 50+

Associates; presided over daily store operations, forecasting/budgeting,

P&L reports, customer service, and staff recruitment/training/evaluation.

Lab Technician / Assistant, Capital University (1999-2003): Provided

responsive technical support to students and professors.

Education & Credentials

Bachelor of Arts, Liberal & Professional Studies / Computer Science

Capital University, Columbus, Ohio

Associate of Arts, Humanities

Ohio University, Athens, Ohio

A+, HP, & IBM Certifications



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