Vice President Manager
Resume:
JAMES W. HEIDRICH ***.************@*****.*** c-
Creating world class organizations through best practice,
focused communication,
exceptional leadership, and a passion and commitment
that inspires achievement.
A Seasoned Executive Leader with proven success in positions within
numerous fortune 500 corporations. A Generalist with proven success in a
Global environment leading Operations, Offshoring, Training and
Development, HR, Talent Development, and Recruiting. Sustained excellence
in the areas of Organization, Leadership, Executive Communication, Team
Building, Program Management, and P&L/General Management.
Key positions held:
. Senior Vice President Global Talent Acquisition and Staffing, Xerox
. Senior Vice President Global Operations Support, ACS, a Xerox Company
. Vice President International Service Delivery, ACS
. Operations Director, Business Workforce and Capacity Management, EDS
. Executive Operations/PMO for EMEA Infrastructure Technology Office,
EDS
. Vice President/Program Director for Raytheon Technical Services Guam,
Raytheon Corp.
. Operations Manager/Client Delivery Executive for EDS
. Colonel United States Marine Corps
Operationally Focused, Quick Thinker...vast experience in multi-tasking,
prioritizing in complex, fast paced operational environments. Routinely
selected to lead complex, often struggling organizations at every career
level. Ability to create environments that foster teamwork, innovation, and
confidence that maximizes individual and team potential.
Enthusiastic, Self-Starter, Common Sense Leader...a motivated, passionate
leader who consistently produces results and needs minimal guidance. Superb
decision making developed by working within diverse, intense operational
environments that require strong character and the ability to quickly focus
on what is important. Sound decisions based on relevant information and
data, not emotion.
Confident Executive Communicator... extensive background briefing and
working with senior leaders at the highest levels of government and
business. Keen ability to collaborate and build consensus in support of
business objectives and financial goals, to include gaining Xerox CEO
approval for a new $93m facility in India; a savings of $17m over 10 years.
Ethics and Integrity Above All...committed to leading by example, upholding
the highest standards of personal conduct. Leading from the front and
offering a clear expectation of behavior for all levels. Making sure ethics
and integrity are the foundation for company culture and values.
Committed People Care executive ...over 20 years experience managing all
aspects of people care. Strategy design, business operations alignment, and
demand management in support of company objectives. Performance tracked by
key metrics produced monthly for executive review and adjustment as needed.
High team morale established and maintained at every position held.
Passionate Trainer and Developer of Talent... a certified leadership
instructor with experience in developing, facilitating, coaching, and
mentoring in a global environment. The Xerox Executive sponsor for Managers
Leadership training. Committed to finding, hiring, and developing quality
talent. Maintaining a focus on people as a primary resource in support of
success. A unyielding desire to pass on knowledge to the leaders of
tomorrow.
Global Experience...a career managing global resources in operational and
support environments in over 30 countries . Extensive knowledge identifying
global strategy and establishing operational support outside the US. Well
skilled in team building within a matrixed environment, recognizing various
cultural values and how they contribute to success. Successful high
performance teams in all countries.
Professional History
Xerox Corporation Dec 2006 - present (P&L responsibility of $56mil
annually)
Senior Vice President Global Talent Acquisition and Staffing, Xerox 2011-
2012
Managed a global team of over 350 recruiters hiring over 40,000
positions annually, positions from entry level to Senior Executives.
. Executive Sponsor, Manager Leadership Program, formal training
facilitator.
. Provided quality talent in support of operational goals.
Senior Vice President Global Operations Support, Xerox 2008 - 2011
. Created and put in place a management support structure for all
international locations.
. Managed the operational support for all international locations;
included facilities, HR, recruiting, finance, legal, etc.
. Managed oversight for developing the offshore facilities strategy
based on business demand.
. Managed the identification of new countries and cities for the
placement of work at all international locations.
. Managed the financial impact of operational support at all locations;
initiated cost saving initiatives of over $1m annually.
Vice President International Service Delivery, ACS 2006 - 2008
. Managed the identification and placement of work for the ITO business
within ACS.
. Developed guidelines for what business could and could not move
outside the US.
Electronic Data Systems May 2004 - Dec 2006
Operations Director for Business Workforce and Capacity Management
. Managed the process, identification and placement of work outside the
US.
. Managed the global strategy for business conducted outside the US.
PM for the Global Real Estate Consolidation Program
. Provided oversight for the identification and closure of over 700 US
locations.
Executive Operations/PMO for EMEA ITO. Russelsheim, Germany
. Coordinated ITO operations for the EMEA region.
. Managed the ITO EMEA PM team.
Raytheon Technical Services Guam, a subsidiary company of Raytheon 2002 -
2004
. Vice President/Program Director with full P&L responsibility for
$565mil 7 year Base Operations Support contract
. Managed a team of 1200 employees, full operations, P&L, and
administrative oversight.
Electronic Data Systems, 2001- 2002
. Client Delivery Executive for the NMCI account, all West Coast Marine
Corps bases.
. Operations Program Manager for NMCI Operations Director, San Diego,
Ca.
Officer, United States Marine Corps 1972 - 2001
. Entered the Marine Corps immediately upon graduating from college.
. Successfully served as an infantry officer for 28 years, attaining the
rank of Colonel.
Graduate of following:
EDS Client Delivery Development Program (SBU equivalent), London
EDS Training Certification in Leadership, Plano, Tx.
MBA, Webster University, St Louis, Mo.
Masters in Strategic Defense and International Studies, the
Naval War College, Newport, R.I.
BS, Business, East Texas Baptist University, Marshall, Tx.
Marine Corps Command and Staff College, Quantico, Va.
Xerox Sales School, Leesburg, Va.
Marine Corps Amphibious Warfare School, Quantico, Va.
Joint Command and Control College, Newport, Va.
Marine Corps Formal Instructor Training, Quantico, Va.
Marine Corps Basic Officer School, Quantico, Va.
Awards.
Member of Worldwide Who's Who
ACS High 5 award for People Support.
Department of Defense:
Legion of Merit (3 awards)
Bronze Star recipient
1998 Department of Defense Winner for Force Protection/Anti-Terrorism
Elected College Hall of Fame, East Texas Baptist University
Collegiate All American - Baseball
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