Customer Service Manager
Resume:
Francine S. MacMillan
West Melbourne, Florida 32904
**********@*****.***
Experience
DOD Engineering Support Technician Lead:
GE Transportation Melbourne, FL
09/08 - Present
Monitor and document current information on train locations and parts
inventory using Excel Data Base.
Interact with all customer inquiries using a multiple line system to
assure complete satisfaction.
Train new employees and develop existing personnel in Excel and Word
and the GE Trip Optimizer system.
Generate procedures for the GE Transportation system to detail
operational procedures for all Railroads. Document process detailing
how to maintain the data base to assure all information in the Excel
spreadsheets is current and accurate.
Engage with managers of all Railroads on any updated information to
maintain the system integrity.
Assure system readiness on a 24/7 basis and have instituted back up
plan to go wireless if required.
Direct all order types, General Orders / Slow Orders to assure all
data and systems track.
Customer Service Coordinator:
RICOH Melbourne,
FL 11/06 - 09/08
Mange daily statistics for incoming calls, call times in an open
center environment to assure data is inclusive of all transactions.
Respond to inbound calls in a real time environment to assure
ownership and accountability are a standard business practice.
Train new employees in policies and procedures to embrace internal
growth and development.
Recognized as a leader for pro-active measures, do not wait for an
incidence to occur.
Teller:
Wachovia - IHB Indian Harbor
Beach, FL 04/05 - 11/06
Manage weekly cash distribution, held accountable to strict adherence
to policy and procedures.
Balance cash in branch and ATM machine with total accuracy.
Direct customers to proper departments for proper resource flow to
ensure customer satisfaction.
Customer Service Activation Manager/Relationship Manager:
First Data Merchant Services Corporation Melville, NY
09/76 - 10/04
Prepare paperwork to establish Merchant accounts on internal systems
and ensure account activation in a timely manner.
Work with Client Technical and Certification staff to ensure project
plan deadlines are met.
Create and submit MIR and Certification forms for management of
merchant accounts.
Education
Farmingdale College Farmingdale, NY 1984-1985
Farmingdale High School Farmingdale, NY 1976
Skills
Microsoft Office Suite Oracle
PeopleSoft WordPerfect 10
QuickBooks Open Office Impress
Same-Time Front Page
Quattro Pro 10 Binder
JD Edwards Personnel Training
Time Management Cash Management
Communication Skills Customer Service Skills
Attributes
Internal promotions- Very hardworking and dedicated always committed
to do the best quality work possible.
Team Player- Flexible schedule focuses my schedule to meet work
obligations, dependable.
Fast learner- Learn new concepts quickly and pay close attention to
detail.
Organizational Skills- Extremely organized, motivated, encourage
others, excellent leader.
Go Getter- Fast and efficient traits, impact player who maintains a
positive attitude.
Activities
Volunteer with people of all ages, ethnicities, and backgrounds, good
variety of people experience.
Child Care experience for children age groups ranging from 1 to 13
years old.
CPR Certified.
Active member in Church functions with family.
Hobbies include gardening, writing, and cooking.
Contact this candidate