Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Houston, TX, 77036
Salary:
200.00 a day
Posted:
February 21, 2013

Contact this candidate

Resume:

PHILIP SIEGEL

**** ********** **, *******,** PH#407-***-****,

abofzn@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

-21 YEAR US Navy veteran(12 year sea time) with training in logistics

coordination, material movement, tool room management, marine and

shipboard safety programs, hazmat care, equipment maintenance,

warehouse and inventory management, personnel management, budgeting,

asset protection, contractor supervision,

daily/weekly/monthly/quarterly and yearly auditing, living quarters

management, VIP visitations, administration management of 120

personnel, and 7 years living abroad(Japan(5) and Italy(2)).

-MMC (EXP/01/2018), TWIC (EXP/04/2017), Safe gulf, METS/HUET/API RP T-

7(EXP/10/2015), Passport (EXP/01/2023)

-Military trained Adv First Aid, Adv Fire Fighting, MSDS, CPR, HCO

(HLO)

-Previous fork lift license (1997-2001) on board 2 USS Aircraft

Carriers

-Managed repair shop for 400+ spaces, associated equipment and 15

personnel

-Multiple visits (approx 20) to Middle East, Far East, South America,

and Europe.

-140 hours of senior supervisor, leadership and facilitator training

-280 hours of specialized training in automated record auditing and

preparation

-Documented operational excellence with government and commercial

entities.

TECHNICAL PROFICIENCIES:

-Proficient in computer based record keeping and MS Word, Excel, Power

Point.

-12 years of expertise and training in financial management and

budgeting

-Specialized training in equipment repair, maintenance and up keep

-Analyzing P & L statements and identifying profit opportunities

WORK EXPERIENCE: OIL AND GAS FIELD

NIGHT COOK/BAILEYS CATERING/NOVEMBER 2012-PRESENT

EPIC DIVE AND MARINE/DIVE BOAT

STEWARD/TRINITY CATERING/JUNE 2012-NOVEMBER 2012/WORKED DROPPED OFF

COASTAL DRILLING RIGS 20/21/BARGE PLATFORMS

FRISCO CONSTRUCTION/PRODUCTION PLATFORM

WORK EXPERIENCE: NON OIL FIELD

AUM/RGM KFC/CLERMONT, FL/DECEMBER 10-JUNE 12/RESIGNED W/30 DAY NOTICE

- Accelerated advancement. Entered KFC AUM program in December 2010,

completed in January 2010, assigned as AUM for 3 weeks, then asked to take

on responsibility of General Manager 5-7 months prior to completion of

training program.

- Managed $1.2M operation. Accomplished the following year over year

results from inception of control over all aspects of the restaurant

operation in February 2011.

-5.5 % increase in customer satisfaction,15% increase in Restaurant Control

Profit,90% increase in Restaurant Profit,102% effective labor control,98%

effective COF&P control,

366% increase in called in customer compliments,20% reduction in staff turn

over,10% reduction in sales per hour labor,5 corporate quarterly

inspections resulting in scores of 97, 92, 92, 91, 96,100% harvest

donation, 100% accident free, 100% WOTC tax credits

US NAVY/1990-2010/RETIRED/San Diego, CA(11yrs), Fresno,CA (3yrs),

Abroad(7yrs)

ASSIGNMENTS, RESPONSIBLITIES AND ACCOMPLISHMENTS

ALCOHOL AND DRUG COORDINATOR/NAPLES, ITALY/2008-2010/RETIRED

- Implemented the (ADCO) program that had been nonexistent for previous 2

years.

- Coordinated and managed 12 supervisors across Europe in the facilitation

and execution of US Navy drug and alcohol policy being administered to 5000

personnel utilizing computer based programs, internet trainings and

automated computer records.

- Ensured 95% accountability and accuracy for online drug and alcohol

reports.

- Organized conference in Rota, Spain for Navy Drug and Alcohol summit in

winter of 2009, attended by 1000 personnel over three days including the

base CEO and his staff.

OPERATIONS MANAGER/SAN DIEGO, CA/2004-2008/TRANSFERRED

- Directed 23-29 personnel serving 900 customers. Managed entire operation

including but not limited to all safety programs, contractor work,

sanitation standards, daily budgeting, auditing, facility assessments,

inventory systems, equipment maintenance, personnel schedules and computer

based training of a $1.2M yearly operation

- Managed and executed 2/6 month at sea deployments with extremely

challenging logistic requirements with little or no interruption of

service. Ordered and received material from foreign operations, set up all

ship services including tugboats, water and trash barges, material

delivery, crew boat scheduling, and all shipboard contractors in Malaysia,

Guam, India, and multiple Middle Eastern countries.

- Accountable to CEO for all service standards, complaints, resolutions, 8

special functions, 6 foreign dignitary visits and 3 US military VIP visits.

LOGISTICS MANAGER, PERSONNEL TRAINER/LEMOORE, CA/2002-2004/TRANSFERRED

- Logistics coordinator for daily operation that provided various

material and services to 1000 customers in two different locations with

different operational requirements.

- Trained all personnel in job requirements, skills and knowledge required

to execute, utilizing all mediums including computers, individual lectures,

and team facilitating.

DINING MANAGER, SUPPLY TECHNICIAN, WHARE HOUSE MANAGER, EQUIPMENT

MAINTANENCE MANAGER/YOKOSUKA, JAPAN/1997-2002/TRANSFERRED

- Directly supervised 15 shift leaders and 120 personnel in a 24 hour

operation of the dining area that included beverage services, trash room

management, facilities up keep, uniform standards, job accountability, and

responding to customer service issues.

- Controlled a yearly inventory worth $7.5M, 95% accountability rate and

consumable supply budget of $100K that served 20,000 customers daily all

over the globe.

- Orchestrated the reduction of middle management man power to execute

all supply functions from 3 to 1. Volunteered to take on the

responsibilities of the new position.

- Hand selected by CEO for early promotion from a pool of over 400

possible..

EDUCATION

- BA, Business management, in-progress University of Pheonix

- 84 hours completed toward degree, estimated graduation winter 2016

PERSONAL

- WILLING TO RELOCATE ANYWHERE IN THE WORLD



Contact this candidate