MARTINO C. VILLANUEVA

*** ********* **. **** ********

Malolos City Bulacan

Contact#: 090******** / 093********

Email Address: abofte@r.postjobfree.com

OBJECTIVES:

* To be an effective and efficient asset of your company through my

acquired knowledge and skills in my chosen field.

* To further develop my talents and skills.

HIGHLIGHTS:

* Computer Literate

* With knowledge in interpersonal and communication skills

* Flexible, responsible and hardworking

WORKING EXPERIENCES:

* iPLUS Intelligent Network Inc.

Philippine Long Distance Telephone Company

Customer Service Associate/ Network Support Associate

6/F Citimotors Pasong Tamo Ext. Magallanes Makati City

April 26, 2010 to Present

KEY DUTIES AND RESPONSIBILITIES:

* Provide support (24/7) for high value PLDT (high end villages)

customers via cosmo and email.

* Answer helpdesk calls and assist callers through 1st level diagnosis

or escalation to the proper department.

* Provide accurate and timely diagnosis and rectification of customer

experienced technical problems.

* Provide support on provisioning service, billing and rebates.

* Keep records of customer interactions or transactions, recorded

details of inquiries and complaints.

* Resolve or escalate problems (Tier II and III) and services request

according to established PLDT business process on restoration and

provisioning.

* Provide support for android tablet troubleshooting and other task

assigned by superior.

* RAMCAR Group of Companies

Kentucky Fried Chicken

Restaurant Team Member

KFC Waltermart, Banga 1st Plaridel Bulacan

March 26, 2008 - May 26, 2008

KEY DUTIES AND RESPONSIBILITIES:

* Do dine in task and take orders of the customers

* Assigned in food preparation and kitchen works.

* Ensure that every task is in standard procedure

* Girlie's Bakery

Food Handler

Banga 1st Plaridel Bulacan

March 06, 2007 - March 09, 2008

October 15, 2008 - November 01, 2009

KEY DUTIES AND RESPONSIBILITIES:

* Taking orders from customers

* Do checking of good and products needed to deliver

* In charged in monitoring sales, payments and other concerns.

* Entertain customers and perform other duties assigned

* Do inventory and ensure that working area is clean.

EDUCATIONAL BACKGROUND:

Highest Education:

2year Call Center Management

Bulacan Polytechnic College

Bulihan City of Malolos, Bulacan

June 2008-2010

Secondary Education:

Alcantara National High School

Alcantara Romblon

2002-2006

Primary Education:

Camili Elementary School

Brgy. Camili Alcantara Romblon

1995-2001

PERSONAL INFORMATION:

Age: 25y/o

Civil Status: Single

Citizenship: Filipino

Gender: Male

Height: 5'6

Weight: 59kg

Religion: Roman Catholic

Date of Birth: January 05, 1988

Place of Birth: Camili Alcantara Romblon

CHARACTER REFERENCES:

Mr. Angelo Gerbolingo

VVIP Supervisor

iPLUS Intelligent Network, Inc.

093********

Ms. Norma Bagsil

PLDT Organic

iPLUS Intelligent Network, Inc.

092********

Mr. Jerome Calacday

CCM Department Head

Bulacan Polytechnic College

093********/090********

I hereby certify that the above information is true and correct to the best

of my knowledge and belief

MARTINO C. VILLANUEVA

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