Kelly Harvey

** ******** ** *********, ** *****

717-***-****

abofma@r.postjobfree.com

Objective

Self-motivated Technical Support Representative with 3+ years experience. Willing and able to learn new systems and adapt with changing corporate environments. Work well alone and as part of a team. Effective communicator with strong technical documentation skills.

Skills

Technical help desk experience

Experience in various operating systems

Great teamwork.

Excellent communication skills.

Hands-on and proactive

Comfortable with change

Computer applications

Knowledge of web technologies, protocols and tools.

Excellent problem solving/troubleshooting skills.

Experienced with XP, Outlook, Excel, Powerpoint and many other programs.

Experience

The Jay Group

700 Indian Springs Drive Lancaster, PA 17603

October 2012 to (current)

Customer Service/Account Representative

Answered customer questions and concerns, worked on phone for multiple clients and would create daily spreadsheets, would up-sell and offer special promotions and worked closely with the multiple clients.

Comcast Cable Dispatch

1905 Old Philadelphia Pike Lancaster, Pa 17601

May, 2008 to October, 2011

Quality Control

Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.

Provided daily support to ensure company staff had necessary tools to perform tasks efficiently. Monitored and graded co-workers' performance for mid-year review.

Turkey Hill

Quarryville, Pa 17566

March, 2008 to May, 2008

Cashier

Cashier, lottery, coffee, cooler/freezer inventory and cleaning.

Ferguson & Hassler

Quarryville, Pa 17566

May, 2007 to February 2008

Deli

Taking orders by phone and in person, cutting different meats and cheese, packaging, restocking shelves and cleaning.

Tanglewood Citco

Drumore, Pa 17518

April, 2006 to May, 2007

Deli Manager

Opening store and set-up, ordering supplies, cooler/freezer inventory, taking orders by phone and in person, making pizza, sandwhiches, salads, cutting lunch meat and cheese for fresh subs, cashier, lottery, coffee and cleaning.

Quality Pizza

Torresdale Ave Philadelphia, Pa

October, 2005 to March, 2006

Cashier

Greeting customers, taking orders by phone and in person, serving pizza, milkshakes, restock supplies and cleaning.

Education:

Career Link, Liberty St Lancaster, Pa 17601

May, 2008

G.E.D

Contact this candidate