Customer Service Representative

FRANCES CLAUSSELL

**** ***** ******, *** * ■ Bronx, NY 10467 ■ 718-***-**** ■ **********@*****.***

SUMMARY

Performance-driven administrative professional with experience in office management and

support services. Strong organizational, and communication skills with the ability to

independently execute and plan direct business affairs.

EXPERIENCE:

Yarazeth Laundromat Bronx, New York

Customer Service Representative October 2012 to Present

• Assist Customers with daily operations and provide customer service when necessary

•Maintain a clean and safe environment

•Maintain cash register accuracy at begining and ending of shift

I.K Dental New York, NY

Front Desk Supervisor June 2012 to October 2012

•Direct staff with their assignments for the day/ made staff schedule

•Collected Payments from Patients

• Registered patients into computer systems.

• Compiled, verified, typed and filed dental records

•Verified insurance for accuracy

H.R.D.C Harrisonburg, V.A

Dental Assistant/ Billing Specialist July 2010 to October 2011

•Registered patients into computer systems.

• Compiled, verified, typed and filed dental records

•Verified insurance for accuracy

•Completed insurance forms and maintained clerical records for billing purposes

N.A Concord Bronx, New York

Receptionist November 2009 to June 2010

•Registered patients into computer systems.

• Compiled, verified, typed and filed dental records

•Verified insurance for accuracy

•Completed insurance forms and maintained clerical records

D.H Cook and Associates New York, New York

Customer Service Representative October 2007 to September

2008

• Assist Customers with daily operations and provide customer service when necessary

• Reprocess/ release Dental Claims

• Verify Members Dental Benefits / History

• Gave descriptive facts about dental benefits

• Contacted providers via mail/ phone /e-mail

Cute Dental Care PC New York, New York

Receptionist/ Billing Specialist January 2007 to October 2007

•Registered patients into computer systems.

•Compiled, verified, typed and filed dental records

•Verified insurance for accuracy

•Completed insurance forms and maintained clerical records for billing purposes

SKILLS

Fluent in Spanish

Proficient in Microsoft Office Suite

Knowledge of Patterson Dental system and Dentrix Systems

EDUCATION

Health Opportunity High School Bronx, NY

Diploma in Applied Sciences June 2002

Contact this candidate