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Manager Customer Service

Location:
Mahopac, NY, 10541
Posted:
February 20, 2013

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Resume:

JENNIFER L. MORTIMER

*** ********* ****, *******, ** 10541 Tel: 914-***-****

Email: abofd4@r.postjobfree.com

PROFILE Adept in office management, event planning and coordination,

team leadership, creative problem solving, project oversight and

brand influencing. Hard working, detail-oriented, and motivated

professional who is dedicated, energetic and passionate.

EXPERIENCE

Executive Assistant

Entertainment Professional and Plastic Surgeon 8.2011-

01.2013

. Negotiated contracts with vendors, contractors and other outside parties

. Coordinate meetings and events including finding a location, catering,

attending the events to provide support, prepare materials, and other

needs for a successful event

. Acted as a liaison in requesting assistance, following up and resolving

issues associated with administrative functions including Human

Resources, Facilities and Purchasing

. Maintained calendars and email

. Scheduled VIP travel to include first class and coach airline

reservations, limousine services, and luxury hotel reservations.

Provided travel folder to executives with detailed itinerary.

. Prepare and review reports, spreadsheets, presentations, and finished

documents relative to executive's assignment

. Handled personal bank account, home access and scheduled personal travel

for executives & family

. Screened staff for positions for both professional and domestic settings

. Worked closely with Estate Manager, Accountant and Legal team

. Reconciled receipts for business and household staff

. Developed and maintained effective business and personal contacts

. Oversaw all media, editorial and duplication projects for future TV shows

and advertising

. Registered media projects with AFTRA/SAG

. Assisted in the initial production and development of an unnamed reality

show

General Manager

DVS Intelestream, LLC 9.2003-5.2011

. Managed entire NY staff of up to fifteen full time employees and various

freelance staff.

. Responsible for seeking out and hiring new employees and terminating

staff when necessary.

. Managed all customer relations and account management for company's NY

office.

. Negotiated favorable terms and pricing agreements with vendors and other

providers for services.

. Enhanced communication between technical operations, sales and customer

relations' teams, fostering a sense of teamwork and collaboration.

. Handled and approved all outgoing invoicing, approved and reviewed

billing for accounts payable and receivable to be submitted to corporate

office. Singlehandedly ran NY office billing, account receivable and

payable department.

. Planned and coordinated PR initiatives, business development events,

partner retreats, holiday parties and more.

. Maintained current and assisted in establishing new business.

. Controlled inventory and maintained equipment and technology.

. Exclusive full time staffed in house producer for entire company.

. Produced video news releases for major motion picture companies and

record labels.

. Produced electronic press kits for major motion picture companies.

. Worked as a field producer for various TV networks and Films.

. Oversaw and approved all aspects of postproduction.

. Assisted clients in the postproduction of Trailers, Film Clips and

TV Commercials.

. Assisted clients with production budgets and timelines, negotiated

crew and vendor contracts, maintained staffing schedules, and

ensured the completion of projects were met on schedule and budget.

. Reported directly to company's president located in Los Angeles.

. Assumed the role of executive assistant when executives were in New

York.

. Booked all travel, hotel and social arrangements.

. Maintained calendar- planned and scheduled meetings and

teleconferences.

. Reconciled expense reports.

Manager of Customer Relations

Point 360 2.2002-9.2003

. Managed the customer relations department of five employees.

. Dealt directly with clients and assisted them with their postproduction

needs.

. Worked as a liaison between technical staff and management.

. Approved all invoicing within department.

. Established relationships with outside vendors for project distribution.

. Organized and supervised video media library department.

. Worked closely with producers and editors on various postproduction

projects.

Manager of Customer Services

Applied Digital Graphics 3.2000-2.2002

. Managed staff of six employees.

. Worked closely with sales team on how to improve revenue from existing

accounts.

. Trained new employees on using company database and order entry system.

Supervisor of Customer Relations/Customer Service Rep.

Point 360

6.1998-3.2000

. Oversaw reception department.

. Responsible for training new employees.

. Created daily workflow reports for management.

. Handled invoicing within department.

. Supervised multi media library and trained new library staff.

. Promoted to supervisor of department in 1.2000

EDUCATION BA Media Studies, New York University, New York, NY 5.2000

ASSETS Highly organized and detailed

Production of narrative and non-fiction short films and videos.

Knowledge of video editing software and technology.

Personable, Creative and Ambitious.



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